Hello!!! I bought a new hp photosmart q8433b (b109a) that like you can see on hplip site http://hplipopensource.com/hplip-web/models/photosmart/photosmart_b109a_series.html is supported. The printer is correctly power on and connected to the computer like you can see: Bus 001 Device 003: ID 03f0:7a11 Hewlett-Packard Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 002: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub But when i try to install with hp-setup i receive the error No devices found on bus: usb: HP Linux Imaging and Printing System (ver. 3.10.2) Printer/Fax Setup Utility ver. 9.0 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Searching... (bus=usb, search=(None), desc=0) error: No devices found on bus: usb Done. If i run hp-check i receive the errore that the printer is not supported: HP Linux Imaging and Printing System (ver. 3.10.2) Dependency/Version Check Utility ver. 14.3 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Saving output in log file: hp-check.log Initializing. Please wait... --------------- | SYSTEM INFO | --------------- Basic system information: Linux alex 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux Distribution: ubuntu 9.04 Checking Python version... OK, version 2.6.2 installed Checking PyQt 4.x version... OK, version 4.4.4 installed. Checking for CUPS... Status: la stampa programmata è in esecuzione Version: 1.3.9 error_log is set to level: warn Checking for dbus/python-dbus... dbus daemon is running. python-dbus version: 0.83.0 ------------------------------------ | COMPILE AND RUNTIME DEPENDENCIES | ------------------------------------ note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c). note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r). Checking for dependency: CUPS - Common Unix Printing System... OK, found. Checking for dependency: CUPS devel- Common Unix Printing System development files... OK, found. Checking for dependency: CUPS image - CUPS image development files... OK, found. Checking for dependency: DBus - Message bus system... OK, found. Checking for dependency: gcc - GNU Project C and C++ Compiler... OK, found. Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer... OK, found. Checking for dependency: libcrypto - OpenSSL cryptographic library... OK, found. Checking for dependency: libjpeg - JPEG library... OK, found. Checking for dependency: libnetsnmp-devel - SNMP networking library development files... OK, found. Checking for dependency: libpthread - POSIX threads library... OK, found. Checking for dependency: libtool - Library building support services... OK, found. Checking for dependency: libusb - USB library... OK, found. Checking for dependency: make - GNU make utility to maintain groups of programs... OK, found. Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)... OK, found. Checking for dependency: PolicyKit - Administrative policy framework... OK, found. Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4... OK, found. Checking for dependency: Python DBus - Python bindings for DBus... OK, found. Checking for dependency: Python devel - Python development files... OK, found. Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications... OK, found. Checking for dependency: Python XML libraries... OK, found. Checking for dependency: Python 2.3 or greater - Required for fax functionality... OK, found. Checking for dependency: Python 2.2 or greater - Python programming language... OK, found. Checking for dependency: Reportlab - PDF library for Python... OK, found. Checking for dependency: SANE - Scanning library... OK, found. Checking for dependency: SANE - Scanning library development files... OK, found. Checking for dependency: scanimage - Shell scanning program... OK, found. Checking for dependency: xsane - Graphical scanner frontend for SANE... OK, found. ---------------------- | HPLIP INSTALLATION | ---------------------- Currently installed HPLIP version... HPLIP 3.10.2 currently installed in '/usr/share/hplip'. Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.10.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.10.2 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp # Following values are determined at configure time and cannot be changed. [configure] network-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=no dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.10.2rc1.9 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes hpijs-only-build=no lite-build=no udev-acl-rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: # hplip.state - HPLIP runtime persistent variables. [plugin] installed=0 eula=0 Current contents of '~/.hplip/hplip.conf' file: [installation] version = 3.10.2rc1.9 date_time = 09/03/2010 14:43:34 -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- q8433 ----- Type: Printer Device URI: hp:/usb/Photosmart_B109a-m?serial=CN998750W905C7 PPD: /etc/cups/ppd/q8433.ppd PPD Description: HP Photosmart b109a Series, hpcups 3.10.2 Printer status: la stampante q8433 è in attesa. Abilitata da mar 09 mar 2010 14:37:11 CET HP Linux Imaging and Printing System (ver. 3.10.2) System Tray Status Service ver. 2.0 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. error: Unsupported model: Photosmart_B109a-m error: Communication status: Failed ---------------------- | SANE CONFIGURATION | ---------------------- 'hpaio' in '/etc/sane.d/dll.conf'... OK, found. SANE backend 'hpaio' is properly set up. Checking output of 'scanimage -L'... No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). --------------------- | PYTHON EXTENSIONS | --------------------- Checking 'cupsext' CUPS extension... OK, found. Checking 'pcardext' Photocard extension... OK, found. Checking 'hpmudext' I/O extension... OK, found. Checking 'scanext' SANE scanning extension... OK, found. ----------------- | USB I/O SETUP | ----------------- Checking for permissions of USB attached printers... HP Device 0x7a11 at 001:003: Device URI: hp:/usb/Photosmart_B109a-m?serial=CN998750W905C7 error: Unsupported model: Photosmart_B109a-m --------------- | USER GROUPS | --------------- alex adm lp dialout cdrom plugdev lpadmin admin sambashare ----------- | SUMMARY | ----------- error: 1 error or warning. Please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html Done. I run ubuntu 9.04 and hp lip versione is 3.10.2 but i had same problem on antoher computer with debian lenny and the same versione of hplip. The printer work with no problem with cups... Thank you!!!