Comment 14 for bug 508152

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Sanjay Kumar (sanjay-kumar14) wrote :

Hi,

Thanks for posting the output of "hp-check -t". But to do the further analysis I need few more logs. Here are the steps to capture those logs.

      a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Restart cups using following command:
        /etc/init.d/cups restart (in root mode)

    c) Run the failing test case (Print Photo) and then send the /var/log/syslog file and /var/log/cups/error_log

    d) Attach the image used for printing.

 Also please let us know the firmware version of your printer.

Thanks,
Sanjay Kumar Sharma