hplip fails on photosmart7760

[Jesse Barnes]

Binary package hint: hplip

When using hplip to print to my photosmart7760 printer, I usually see a lot of USB related failures in my system log:
[ 1246.230135] usb 3-1: new full speed USB device using uhci_hcd and address 16
[ 1261.350104] usb 3-1: device descriptor read/64, error -110
[ 1261.602613] usb 3-1: device descriptor read/64, error -71
[ 1261.830105] usb 3-1: new full speed USB device using uhci_hcd and address 17
[ 1262.250095] usb 3-1: device not accepting address 17, error -71
[ 1262.370097] usb 3-1: new full speed USB device using uhci_hcd and address 18
[ 1262.790100] usb 3-1: device not accepting address 18, error -71
[ 1262.790138] hub 3-0:1.0: unable to enumerate USB device on port 1
[ 1434.870103] usb 3-1: new full speed USB device using uhci_hcd and address 19

This only happens when I use the hplip/hpijs drivers. After removing those drivers, CUPS can print just fine. Windows also works fine, so I suspect a bug in the hplip driver is crashing the printer somehow preventing it from working.

I think I've heard reports of this upstream, but it's hard to navigate the hplip site so I can't be sure if this is fixed in a new release or not.

Anyway this is obviously very frustrating, since it means a stock Karmic install will have major trouble with printing against HP printers like this one. I'm happy to test any new hpijs/hplip packages as needed.

[Aaron Albright (albrigha-deactivatedaccount)]

These errors usually indicate a permissions problem.

Run hp-check -t and post the output.

Aaron

[gf (gf-interlinks-deactivatedaccount)]

Hello Jesse,
Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 465479
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]

[Jesse Barnes (jbarnes-virtuousgeek)]

I no longer have this printer, so we can close this one.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Jesse. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.