HP940C align cartridges no examples page printed

[kmarien]

On Fedora 10 with kernel 2.6.27.24 when trying to align the ink cartridges:

I get the screen that says: load plain paper

Click next

I get the screen that asks for the best aligned segments

BUT

I have no example page with these segments printed.

Printer: HP940C

[Miles Prower (tails)]

I'm running Ubuntu 11.04 (linux 2.6.38-11-generic). The same thing happens to me. I'm also using a 940c.

[goutam kodu (goutam-hplip)]

Hi Miles,

Can you provide us the output of "hp-check -t" command and "hp-align -g" command.

Thanks & Regards,
Goutam Kodu

[Kris Marien (kris-marien)]

I am now on ubuntu 12.04 LTS with hplib from the ubuntu repository. Same problem.

I put the output of "hp-check -t" as attachment.

Here's the output of hp-align -g:

kmarien@Evo-D310:~$ hp-align -g

HP Linux Imaging and Printing System (ver. 3.12.2)
Printer Cartridge Alignment Utility ver. 5.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-align[5053]: debug: getDeviceUri(None, None, ('hp',), {'align-type': (<built-in function ne>, 0)}, , True)
hp-align[5053]: debug: Mode=1
hp-align[5053]: debug: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO: back_end:hp is_hp:True bus:usb model:DeskJet_940C serial:HU24H1P2BJCO dev_file: host: zc: port:1
hp-align[5053]: debug: Cache miss: deskjet_940c
hp-align[5053]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-align[5053]: debug: Searching for section [deskjet_940c] in file /usr/share/hplip/data/models/models.dat
hp-align[5053]: debug: Found section [deskjet_940c] in file /usr/share/hplip/data/models/models.dat
hp-align[5053]: debug: {'hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO': ['HP_DeskJet_940C']}
Using device: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO

hp-align[5053]: debug: Loading user settings...
hp-align[5053]: debug: FAB command: /usr/bin/hp-fab
hp-align[5053]: debug: Scan command: /usr/bin/simple-scan %SANE_URI%
hp-align[5053]: debug: Auto refresh: False
hp-align[5053]: debug: Auto refresh rate: 30
hp-align[5053]: debug: Auto refresh type: 1
hp-align[5053]: debug: Systray visible: 0
hp-align[5053]: debug: Systray messages: 0
hp-align[5053]: debug: Last used device URI: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO
hp-align[5053]: debug: Last used printer:
hp-align[5053]: debug: Working directory: .
hp-align[5053]: debug: Starting GUI loop...
hp-align[5053]: debug: showStartPage()
hp-align[5053]: debug: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO: back_end:hp is_hp:True bus:usb model:DeskJet_940C serial:HU24H1P2BJCO dev_file: host: zc: port:1
hp-align[5053]: debug: endStartPage()
hp-align[5053]: debug: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO: back_end:hp is_hp:True bus:usb model:DeskJet_940C serial:HU24H1P2BJCO dev_file: host: zc: port:1
hp-align[5053]: debug: align-type=3
hp-align[5053]: debug: Device URI: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO
hp-align[5053]: debug: Printer: None
hp-align[5053]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-align[5053]: debug: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO: back_end:hp is_hp:True bus:usb model:DeskJet_940C serial:HU24H1P2BJCO dev_file: host: zc: port:1
hp-align[5053]: debug: URI: backend=hp, is_hp=True, bus=usb, model=DeskJet_940C, serial=HU24H1P2BJCO, dev=, host=, port=1
hp-align[5053]: debug: Model/UI model: DeskJet_940C/HP Deskjet 940c
hp-align[5053]: debug: hp:/usb/DeskJet_940C?serial=HU24H1P2BJCO: back_end:hp is_hp:True bus:usb model:DeskJet_940C serial:HU24H1P2BJCO dev_file: host: zc: port:1
hp-align[5053]: debug: Re-reading CUPS printer queue information.
hp-align[5053]: debug: showLoadPaperPage()
hp-align[5053]: debug: showAlignmentNum...

[Jean-Luc Louicellier (louicellier-jl)]

Hi,
I encounter the same problem with a deskjet 920C printer :
No example page printed at the first step of alignment procedure.
Next, if I enter values for A, B, C and D, an example page is printed to dtermine a value for the edge of the page (it's the step 7 out of 7).
I can enter the correct value, but without any effect :
I have two buttons, "Align", and "Cancel".
If I click "Align", nothing happens. If I click "Cancel", the window closes.

BUT :
I ran the equivalent utility for Windows in a virtualbox session. Then, I just enter the appropriate values for A, B, C and D in the Linux utility.
It seems that the printing quality is better, so the utility really aligns the cartridges.

So, the only practical issues would be to print the example page and an intuitive exit menu at the end.

Thanks and best regards !

Jean-Luc

[Kris Marien (kris-marien)]

I have a workaround for this issue that works in ubuntu 12.04 and later (previous versions I didn't test)

From the terminal type:

hp-align -i

this will start the alignement procedure in terminal and does print the align page.

When started with gui I don't know how to fix this but doing this once with the new cartridges is sufficiant. You only have to repeat the procedure when changing the inkt cartridges.

Succes!

[Jean-Luc Louicellier (louicellier-jl)]

HI again,
I forgot to mention I use :
Opensuse 12.3 ;
HPLIP 3.13.10 (qt4), but same issue with the stable package 3.12.11)
HP Deskjet 920c, quite similar, AFAIK, to 940c.

Thanks and best regards !
Jean-Luc

[Jean-Luc Louicellier (louicellier-jl)]

Thank you Kris for the tip !
It works perfectly in terminal !