reports incorrect cartridge part numbers

[Mark Purcell]

---------- Forwarded Message ----------

Subject: [Pkg-hpijs-devel] Bug#503972: [Fwd: hplip reports incorrect cartridge part numbers Package: hplip]
Date: Thursday 30 October 2008
From: Arthur Marsh <email address hidden>
To: Debian Bug Tracking System <email address hidden>

Package: hplip
Version: 2.8.6.b-3 Severity: important

I have an HP Officejet Pro K5300.

Recently the yellow and black ink cartridges ran out.

The yellow cartridge was reported as 88 (C9388) / 88L (C9393)
and the black cartridge was reported as 88 (C9396) / 88L (C9385) the
"supplies" section of hp-toolbox.

However, the correct cartridges for this printer are 18 (C4939A) for
yellow, and 18 (C4936A) for black.

-- Package-specific info:
warning: Invalid ppd_dir value: None
error: SIP not installed or version not found.
note: For troubleshooting printing issues, it is best to have the CUPS
'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file
/etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with
'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on
how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to
the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.

HP Linux Imaging and Printing System (ver. 2.8.6b)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.

2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.

3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux victoria 2.6.27 #1 SMP PREEMPT Wed Oct 15 19:24:02 CST 2008 i686
GNU/Linux

Distribution:
debian 4.0r5

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.8
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------
| RUNTIME DEPENDENCIES |
------------------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for
Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...

Checking for dependency: xsane - Graphical scanner frontend for SANE...

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.6b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.6b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.6.20b

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

   Device URI Model
   -------------------------------- ----------------------
   hp:/usb/Officejet_Pro_K5300?seri HP Officejet Pro K5300
   al=MY742380S7

------warning: Printer is not HPLIP installed. Printers must use the hp:
or hpfax: CUPS backend to function in HPLIP.
warning: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend to function in HPLIP.
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be
added to /etc/sane.d/dll.conf).
error: scanimage not found.
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for
the proper installation of scanext.
error: 7 errors and/or warnings.
---------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

CANON
-----
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/CANON.ppd
PPD Description: Canon BJC-3000 - CUPS+Gutenprint v5.0.2
Printer status: printer CANON is idle. enabled since Sun 10 Aug 2008
13:55:34 CST
HP-K5300
--------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_Pro_K5300?serial=MY742380S7
PPD: /etc/cups/ppd/HP-K5300.ppd
PPD Description: HP OfficeJet Pro K5300 Foomatic/hpijs, hpijs 2.8.5.23 -
HPLIP 2.8.5
Printer status: printer HP-K5300 is idle. enabled since Thu 30 Oct 2008
09:43:58 CST
Communication status: Good

MP360
-----
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: smb://chocolate/MP360
PPD: /etc/cups/ppd/MP360.ppd
PPD Description: Canon S600 Foomatic/bj8pa06n.upp (recommended)
Printer status: printer MP360 disabled since Thu 20 Dec 2007 13:07:27 CST -
 /usr/lib/cups/backend/smb failed

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...

Checking output of 'scanimage -L'...

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x1f12 at 003:007:
     Device URI: hp:/usb/Officejet_Pro_K5300?serial=MY742380S7
     Device node: /dev/bus/usb/003/007
     Mode: 0664

-----------
| SUMMARY |
-----------

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

-- System Information:
Debian Release: lenny/sid
   APT prefers unstable
   APT policy: (500, 'unstable'), (500, 'testing'), (500, 'stable')
Architecture: i386 (i686)

Kernel: Linux 2.6.27 (SMP w/1 CPU core; PREEMPT)
Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages hplip depends on:
ii adduser 3.110 add and remove users and groups
ii coreutils 6.10-6 The GNU core utilities
ii cups 1.3.8-1lenny2 Common UNIX Printing
System(tm) -
ii hplip-data 2.8.6.b-3 HP Linux Printing and
Imaging - da
ii libc6 2.7-15 GNU C Library: Shared libraries
ii libcups2 1.3.8-1lenny2 Common UNIX Printing
System(tm) -
ii libdbus-1-3 1.2.1-4 simple interprocess
messaging syst
ii libsnmp15 5.4.1~dfsg-10 SNMP (Simple Network
Management Pr
ii libssl0.9.8 0.9.8g-13 SSL shared libraries
ii libusb-0.1-4 2:0.1.12-13 userspace USB programming
library
ii lsb-base 3.2-20 Linux Standard Base 3.2
init scrip
ii python 2.5.2-2 An interactive high-level
object-o
ii python-dbus 0.83.0-1 simple interprocess
messaging syst
ii python-imaging 1.1.6-3 Python Imaging Library
ii python-support 0.8.7 automated rebuilding
support for P

Versions of packages hplip recommends:
ii cups-client 1.3.8-1lenny2 Common UNIX Printing
System(tm) -
ii hpijs 2.8.6.b-3 HP Linux Printing and
Imaging - gs
ii hplip-gui 2.8.6.b-3 HP Linux Printing and
Imaging - GU

Versions of packages hplip suggests:
ii hplip-doc 2.8.6.b-3 HP Linux Printing and
Imaging - do
ii kdeprint 4:3.5.9.dfsg.1-5 print system for KDE
pn openprinting-ppds <none> (no description available)

-- debconf-show failed

_______________________________________________
Pkg-hpijs-devel mailing list
<email address hidden>
http://lists.alioth.debian.org/mailman/listinfo/pkg-hpijs-devel

-------------------------------------------------------

[Mark Purcell (msp)]

On Thursday 30 October 2008 10:46:31 Arthur Marsh wrote:
> However, the correct cartridges for this printer are 18 (C4939A) for
> yellow, and 18 (C4936A) for black.

Aurthur,

Thanks for the report.

I've now forwarded upstream.

Mark

[rbmorse (rbmorse)]

I've experienced the same problem with a ColorLaserJet 2605DN

The HPLIP "supplies" tab indicates the unit uses toner models Q3960 - Q3963 whereas the printer actually uses toner model Q6000A - Q6003A

Should I file a separate bug report or will this "me too" suffice?

[Mark Purcell (msp)]

On Saturday 15 November 2008 08:35:34 rbmorse wrote:
> Should I file a separate bug report or will this "me too" suffi

rbmorse,

Thanks for the additional detail.

No need to file a separate bug, your update has been captured in the launchpad
BTS as well.

Thanks,
Mark

[Aaron Albright (albrigha-deactivatedaccount)]

Hey Stan can you please look at this one when you get a chance?

Thanks!

Aaron

[Aaron Albright (albrigha-deactivatedaccount)]

Fixed in the next release.

A

[Aaron Albright (albrigha-deactivatedaccount)]

The fix isn't released yet, but it will be in the next release of HPLIP. Going to close to clean up the queue, but if you have a problem after the next release please reopen.

[meeuw (dick-mrns)]

The supplies are also incorrect for HP LaserJet 3052, currently C7115A/C7115X are displayed, which is incorrect.
It should report: Q2612A

[Stan Dolson (stan-dolson)]

I have fixed the supply information for all LaserJet 2605 models to reflect the correct part numbers.

This will be available in the next release.

This should be closed.

[Mark Purcell (msp)]

Package: hplip
Version: 3.10.5-1

---------- Forwarded Message ----------

Subject: Re: Bug#503972: hplip reports incorrect cartridge part numbers
Date: Monday 12 July 2010, 22:47:42
From: Arthur Marsh <email address hidden>
To: Mark Purcell <email address hidden>, <email address hidden>
CC: <email address hidden>

Mark Purcell wrote, on 12/07/10 19:02:
> On Sunday 07 February 2106 17:28:15 Debian Bug Tracking System wrote:
>> I've now forwarded upstream.
>
> Arthur,
>
> Upstream are now claiming this is fixed.
>
> Can you confirm:
>
> Stan Dolson wrote on 2009-05-01: #8
> I have fixed the supply information for all LaserJet 2605 models to reflect the correct part numbers.
> This will be available in the next release.
> This should be closed.
>
> Thanks,
> Mark

Hi, HPLIP 3.10.5 correctly reports part numbers 940/940XL for my
Officejet Pro 8000 model A809a.

Regards,

Arthur.

-----------------------------------------

[Srikanth (srikanth-lokare)]

As per the comment from Mark Purecell, changed the status from Fix Commeted to Fixed Released