Activity log for bug #2024951

Date Who What changed Old value New value Message
2023-06-24 08:54:15 Hannula Niko bug added bug
2023-06-24 08:56:29 Hannula Niko description -Traceback (most recent call last): File "/usr/bin/hp-doctor", line 276, in <module> dep.core.init() File "/usr/share/hplip/installer/core_install.py", line 523, in init self.get_distro() File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last): File "/usr/bin/hp-doctor", line 276, in <module> dep.core.init() File "/usr/share/hplip/installer/core_install.py", line 523, in init self.get_distro() File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined My HP Envy 6030 is not responding. I have it connected with a USB (that's confirmed to work with Win10), HPLIP knows what printer it is, but the printer itself seems to refuse commands I send to it. Citing I/O Error and/or "no connection to the scanner." -Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last):   File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook     with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined
2023-06-24 08:57:22 Hannula Niko description My HP Envy 6030 is not responding. I have it connected with a USB (that's confirmed to work with Win10), HPLIP knows what printer it is, but the printer itself seems to refuse commands I send to it. Citing I/O Error and/or "no connection to the scanner." -Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last):   File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook     with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined My HP Envy 6030 is not responding. I have it connected with a USB (that's confirmed to work with Win10), HPLIP knows what printer it is, but the printer itself seems to refuse commands I send to it. Citing "Device I/O Error" and/or "no connection to the scanner." hp-doctor relays following information -Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last):   File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook     with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined
2023-06-24 09:05:05 Hannula Niko description My HP Envy 6030 is not responding. I have it connected with a USB (that's confirmed to work with Win10), HPLIP knows what printer it is, but the printer itself seems to refuse commands I send to it. Citing "Device I/O Error" and/or "no connection to the scanner." hp-doctor relays following information -Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last):   File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook     with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined My HP Envy 6030 is not responding. I have it connected with a USB (that's confirmed to work with Win10), HPLIP knows what printer it is, but the printer itself seems to refuse commands I send to it. Citing "Device I/O Error" and/or "no connection to the scanner." HPLIP Device status gives Code 5002. hp-doctor relays following information -Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined Error in sys.excepthook: Traceback (most recent call last):   File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook     with os.fdopen(os.open(pr_filename, FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_share_hplip_doctor.py.1000.crash' Original exception was: Traceback (most recent call last):   File "/usr/bin/hp-doctor", line 276, in <module>     dep.core.init()   File "/usr/share/hplip/installer/core_install.py", line 523, in init     self.get_distro()   File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro     if 'MX' in distro_release_name: NameError: name 'distro_release_name' is not defined