HP Color LaserJet 3600: "Best" printing mode with proprietary plug-in gives "Chosen personality not available" on printer's front panel

Bug #200147 reported by Till Kamppeter on 2008-03-09
8
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned
hplip (Ubuntu)
Medium
Unassigned

Bug Description

I have the HP Color LaserJet 3600DN and have set it up with hp-setup. hp-setup finds the printer on my network and offers me to download a plug-in. I agree and after the plug-in got downloaded I choose the PPD file which tells "plug-in required". After that I open system-config-printer and select "Best" color printing quality for this printer. When printing a test page the printer makes some noise, does not print anything and gives the message "Chosen personality not available" on its front panel display.

With another PPD file without "plug-in required" the printer works but there is no "Best" mode to choose.

I get the highest quality mode working using the third-party driver "pxljr" (Install the "pjlxr" package if you do not find the driver in Ubuntu, or http://hp-pxl-jetready.sourceforge.net/ for the source code).

I encountered the problem on both Ubuntu Gutsy and Hardy, both 64-bit architecture.

Till Kamppeter (till-kamppeter) wrote :

If you fix this bug in the next days it would be great if you could post a patch, as we are after feature freeze in Ubuntu and due to this I cannot replace the current HPLIP package by a new version. Thanks.

It is fixed now. Please see the attached patch file.
Raghu

Changed in hplip:
status: New → Triaged
status: New → Confirmed
importance: Undecided → Medium
Till Kamppeter (till-kamppeter) wrote :

Thank you very much for the patch. Fixed with the help of HP's test printers.

Till Kamppeter (till-kamppeter) wrote :

I have applied the patch, but it has no effect at all. I have also tried deleting and reinstalling the proprietary plug-in (by deleting /usr/share/hplip/data/plugins/*, /usr/share/cups/model/hpijs/HP/hp_color_laserjet_3600-hpijs.ppd, and /usr/share/hplip/prnt/plugins/lj*) and reinstalling the printer with hp-setup (which re-downloads the plug-in). But as the plugin file on the server is of Feb 26, you have probably not fixed anything there.

Perhaps this was only a part of the bug and another part is in the plug-in.

Launchpad Janitor (janitor) wrote :

This bug was fixed in the package hplip - 2.8.2-0ubuntu3

---------------
hplip (2.8.2-0ubuntu3) hardy; urgency=low

  * debian/patches/hp-setup_crash.dpatch: Fix crash of hp-setup (LP: #181242)
  * debian/patches/hp_clj_3600_best_color_mode.dpatch: Fix "Best" color mode of
    the HP LaserJet 35xx/36xx (LP: #200147).

 -- Till Kamppeter <email address hidden> Thu, 13 Mar 2008 12:08:52 +0100

Changed in hplip:
status: Triaged → Fix Released
Till Kamppeter (till-kamppeter) wrote :

Reopening as the patch did not fix the bug. I have uploaded the package anyway as such a typo should not be left in. Probably it is a part of the fix.

Changed in hplip:
status: Fix Released → Triaged
sumanc (suman-sscu) wrote :

I could reproduce this on Kubuntu Hardy with all updates installed. I did not apply the patch manually.

old_toby (simon-hornweb) wrote :

It's not only the high quality printout mode that's missing, also there's no draft mode, which would be nice to save on toner.

Please run hp-info and post the output.

Thanks!

Aaron

Download full text (12.9 KiB)

hp-info returns the following on my HP Color LaserJet 3600:

hp:/net/HP_Color_LaserJet_3600?ip=192.168.2.103

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black toner cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 4
  agent1-known False
  agent1-level 16
  agent1-level-trigger 0
  agent1-sku 70 (Q2670A)
  agent1-type 1
  agent1-virgin False
  agent2-ack False
  agent2-desc Cyan toner cartridge
  agent2-dvc 0
  agent2-health 0
  agent2-health-desc Good/OK
  agent2-hp-ink False
  agent2-id 0
  agent2-kind 4
  agent2-known False
  agent2-level 51
  agent2-level-trigger 0
  agent2-sku 71 (Q2671A)
  agent2-type 4
  agent2-virgin False
  agent3-ack False
  agent3-desc Magenta toner cartridge
  agent3-dvc 0
  agent3-health 0 ...

old_toby, you do not get all printing modes when simply using HPIJS. You can either run "hp-setup" and create a queue for the printer with this tool, so that you get the proprietary plug-in from HP or you use the third-party free software driver "pxljr" (not available on all distros, on Ubuntu it is available).

Download full text (6.5 KiB)

Thanks.
The ppd has Model Name as "hp color LaserJet 3600" which is causing hpijs to instantiate
it as a PCL printer. I will update the ppd.
Raghu

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Till Kamppeter
Sent: Friday, September 26, 2008 12:22 AM
To: Cauligi, Raghothama S
Subject: [Bug 200147] Re: HP Color LaserJet 3600: "Best" printing mode with proprietary plug-in gives "Chosen personality not available" on printer's front panel

hp-info returns the following on my HP Color LaserJet 3600:

hp:/net/HP_Color_LaserJet_3600?ip=192.168.2.103

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black toner cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 4
  agent1-known False
  agent1-level 16
  agent1-level-trigger 0
  agent1-sku 70 (Q2670A)
  agent1-type 1
  agent1-virgin False
  agent2-ack False
  agent2-desc Cyan toner cartridge
  agent2-dvc 0
  agent2-health 0
  agent2-health-desc Good/OK
  agent2-hp-ink False
  agent2-id 0
  agent2-kind 4
  agent2-known False
  agent2-level 51
  agent2-level-trigger 0
  agent2-sku 71 (Q2671A)
  agent2-type 4
  agent2-virgin False
  agent3-ack False
  agent3-desc Magenta toner cartridge
  agent3-dvc 0
  agent3-health 0
  agent3-health-desc Good/OK
  agent3-hp-ink False
  agent3-id 0
  agent3-kind 4
  agent3-known False
  agent3-level 51
  agent3-level-trigger 0
  agent3-sku 73 (Q2673A)
  agent3-type 5
  agent3-virgin False
  agent4-ack False
  agent4-desc Yellow toner cartridge
  agent4-dvc 0
  agent4-health 0
  agent4-health-desc Good/OK
  agent4-hp-ink False
  agent4-id 0
  agent4-kind 4
  agent4-known False
  agent4-level 53
  agent4-level-trigger 0
  agent4-sku 72 (Q2672A)
  agent4-type 6
  agent4-virgin False
  back-end hp
  cups-printer HP_Color_LaserJet_3600
  cups-uri hp:/net/HP_Color_LaserJet_3600?ip=192.168.2.103
  dev-file
  device-state 1
  device-uri hp:/net/HP_Color_LaserJet_3600?ip=192.168.2.103
  deviceid ...

Read more...

Pretty sure this is fixed in Ubuntu 8.10. Please advise if not.

A

Changed in hplip:
assignee: nobody → kalosaurusrex
status: Confirmed → Fix Released
assignee: nobody → kalosaurusrex
status: Triaged → Fix Released

This works in 8.10. Thanks.

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