HPLIP

5012 "can't communicate" -HP Envy Pro 6452-HPLIP 3.21.12-Zorin 16 Lite

Bug #1955741 reported by Jane Heidelberg on 2021-12-25

This bug report is a duplicate of: Bug #1871011: USB scanning and printing broken on focal by ippusbxd (was: hpmud and ippusbxd conflict). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	Unassigned

Bug Description

HP Envy Pro 6452
Dell xps 410 system; no Windows. zorin 16 lite new installation. HPLIP 3.21.12 and plugin. Dual Boot system with Linux Mint 19.3 on HPLIP 3.20.5. IN MINT BOTH PRINTER AND SCANNER AND DEVICE MANAGER WORK CORRECTLY.
Got error 5002 at first. Reinstalled 3 times. Still got error 5002. Printing jobs accepted but would not go to printer. Went to Zorin printers queue and sent job to printer through that. Printer printed. I just opened Device Manager with printer off and got new error 5012. Turned printer on and Device Manager will not open. Have not tried to print through Zorin Printer queue.

ZORIN 16 LITE HP-DOCTOR output
---------------
| SYSTEM INFO |
---------------

Kernel: 5.11.0-43-generic #47~20.04.2-Ubuntu SMP Mon Dec 13 11:06:56 UTC 2021 GNU/Linux
Host: ajh-Dell-DXP061
Proc: 5.11.0-43-generic #47~20.04.2-Ubuntu SMP Mon Dec 13 11:06:56 UTC 2021 GNU/Linux
Distribution: 27 16
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.12
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for zorin distro 16 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.12
html=/usr/share/doc/hplip-3.21.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1640155407
pending_upgrade_time = 0
latest_available_version = 3.17.10

[last_used]
device_uri = hp:/usb/ENVY_Pro_6400_series?serial=TH0421F13T
printer_name = ENVY_Pro_6400

[installation]
date_time = 12/25/21 08:59:54
version = 3.21.12

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.4.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.3 OK -

--------------
| COMPILEDEP |
--------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

cupsext CUPS-Extension REQUIRED - 3.21.12 OK -
hpmudext IO-Extension REQUIRED - 3.21.12 OK -

----------------------
| Scan Configuration |
----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.21.12 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.21.12 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/ENVY_Pro_6400_series?serial=TH0421F13T' is a Hewlett-Packard ENVY_Pro_6400_series all-in-one
device `hpaio:/usb/ENVY_Pro_6400_series?serial=TH0421F13T' is a Hewlett-Packard ENVY_Pro_6400_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/ENVY_Pro_6400_series?ser HP ENVY Pro 6400 series
  ial=TH0421F13T

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ENVY_Pro_6400
-------------
Type: Printer
Device URI: hp:/usb/ENVY_Pro_6400_series?serial=TH0421F13T
PPD: /etc/cups/ppd/ENVY_Pro_6400.ppd
warning: Failed to read /etc/cups/ppd/ENVY_Pro_6400.ppd ppd file
PPD Description:
Printer status: printer ENVY_Pro_6400 is idle. enabled since Wed 22 Dec 2021 12:49:23 AM CST
Communication status: Good

--------------
| PERMISSION |
--------------

USB ENVY_Pro_6400 Required - - OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/ENVY_Pro_6400.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/ENVY_Pro_6400.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

ZORIN 16 LITE HP-CHECK output
| SYSTEM INFO |
---------------