Thanks, but I discovered that and tried to install 3.20.11! The automatic install seemed to go all right, BUT it did not fix the problem!!! hp-check -t asserts the printer is 'NOT hplip installed' and both the printer and scanner don't respond so seem to be off-line. I have a dual-boot system, and the hp device works perfectly under Windoz(!) so the HP, the cable and usb port are OK. There is still a bug in that latest version of hplip, sorry to say. Thanks for the message, Garry Marliss On Tue, Dec 15, 2020 at 11:51 AM shivani mandora