we ask 10 pages printer changed to 80

Bug #1897555 reported by Johnsandman
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

HP-Color-LaserJet-Pro-MFP-M176n-17 Unknown Withheld 7k 1 completed at
ma 28 sep 2020 12:44:23
HP-Color-LaserJet-Pro-MFP-M176n-18 Unknown Withheld 7k 80 canceled at
ma 28 sep 2020 12:46:28
Before we made 10 we did first 1 to see if all was correct. During the chosen ten the first 4 items were correct page 5 didn't take correct anymore and pages changed to 80
You believe it or not and even the pages giving fault results the end of the pages were not totally on the page it changed as well
HPLIP-3.20.3 version was installed on 29-04-2020.

Is this a bug ? I don't know it could be :|

hp-doctor

HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility

Checking for Dependencies....
warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Host: tvnr
 Proc: 5.4.0-48-generic #52-Ubuntu SMP Thu Sep 10 10:58:49 UTC 2020 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[fax]
email_address =
voice_phone =

[last_used]
device_uri = "hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.29"
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = true
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1588154318
notify_upgrade = true
pending_upgrade_time = 0

[installation]
date_time = 09/28/20 13:06:03
version = 3.20.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.12.16 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_Color_LaserJet_Pro_MFP_M176n?serial=CNG7J3B1NV' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one
device `hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.29' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one
device `hpaio:/usb/HP_Color_LaserJet_Pro_MFP_M176n?serial=CNG7J3B1NV' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one
device `hpaio:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.29' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M176n all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  --------------------------------------------------------- -----------------------------------
  hp:/usb/HP_Color_LaserJet_Pro_MFP_M176n?serial=CNG7J3B1NV HP Color LaserJet Pro MFP M176n

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Color-LaserJet-Pro-MFP-M176n
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_Pro_MFP_M176n?serial=CNG7J3B1NV
PPD: /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd ppd file
PPD Description:
Printer status: printer HP-Color-LaserJet-Pro-MFP-M176n is idle. enabled since ma 28 sep 2020 12:48:07
Communication status: Good

HP_Color_LaserJet_Pro_MFP_M176n
-------------------------------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_Pro_MFP_M176n?ip=192.168.178.29
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_Pro_MFP_M176n is idle. enabled since ma 25 mei 2020 17:28:08
Communication status: Good

HP_Color_LaserJet_Pro_MFP_M176n_109338_
---------------------------------------
Type: Unknown
Device URI: implicitclass://HP_Color_LaserJet_Pro_MFP_M176n_109338_/
PPD: /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n_109338_.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_Pro_MFP_M176n_109338_.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_Pro_MFP_M176n_109338_ is idle. enabled since ma 28 sep 2020 12:35:41
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB HP-Color-LaserJet-Pro-MFP-M176n Required - - OK Node:'/dev/bus/usb/001/009' Perm:' root lp rw- rw- rw- rw- rw-'
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing or 'cups' service is not running.
error: 'cups-bsd' package is missing or 'cups' service is not running.
error: 'cups-client' package is missing or 'cups' service is not running.
error: 'libcupsimage2-dev' package is missing or 'cups' service is not running.
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libusb-0.1-4' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

ENTER SUDO PASSWORD
-------------------
Please enter the sudoer (gerda-johan)'s password:

Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-Color-LaserJet-Pro-MFP-M176n.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
I hope you can help me what todo :D

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