Bug #1865867 “officejet pro 7720 server-error-internal-error” : Bugs : HPLIP

Revision history for this message

Jacopo Taddei Sozzifanti (jataso) wrote on 2020-03-03:

#1

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i installed "python-distro" package:

hp-doctor >>

[01mHP Linux Imaging and Printing System (ver. 3.19.12)[0m
[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01mHP Linux Imaging and Printing System (ver. 3.19.12)[0m
[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01m

Checking for Deprecated items....[0m
[01m[31;01mThe diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):[0m[0m[01m

Checking for HPLIP updates....[0m
[01m

Checking for Dependencies....[0m

---------------
| SYSTEM INFO |
---------------

Kernel: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
Host: iv-omdvLX4
Proc: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
Distribution: 4 4.2
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip

[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.12
html=/usr/share/doc/hplip-3.19.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m

[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
[installation]
date_time = 03/03/20 12:32:47
version = 3.19.12

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

[31;01m error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'[0m
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
[31;01m error: xsane xsane - Graph...

i installed "python-distro" package:

hp-doctor >>

[01mHP Linux Imaging and Printing System (ver. 3.19.12)[0m
[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01mHP Linux Imaging and Printing System (ver. 3.19.12)[0m
[01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01m

Checking for Deprecated items....[0m
[01m[31;01mThe diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):[0m[0m[01m

Checking for HPLIP updates....[0m
[01m

Checking for Dependencies....[0m

---------------
| SYSTEM INFO |
---------------

Kernel: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
 Host: iv-omdvLX4
 Proc: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
 Distribution: 4 4.2
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip

[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.19.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.12
html=/usr/share/doc/hplip-3.19.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m

[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
[installation]
date_time = 03/03/20 12:32:47
version = 3.19.12

<Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

-------------------------
| External Dependencies |
-------------------------

[31;01m error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'[0m
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.26            OK         -
[31;01m error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'[0m
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
[31;01m error: dbus          DBus - Message bus system                                    REQUIRED        -               1.12.16         MISSING    'DBUS may not be installed or not running'[0m
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.116           OK         -
 network              network -wget                                                OPTIONAL        -               1.20.3          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

------------------------
| General Dependencies |
------------------------

[31;01m error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'[0m
[31;01m error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'[0m
[31;01m error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'[0m
[31;01m error: libpthread    libpthread - POSIX threads library                           REQUIRED        -               b'2.30'         MISSING    'libpthread needs to be installed'[0m
[31;01m error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'[0m
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
[31;01m error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'[0m
[31;01m error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'[0m
[31;01m error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.1           MISSING    'libcrypto needs to be installed'[0m
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.8.1           OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
[31;01m error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'[0m
[31;01m error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'[0m
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.16          OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.2.9           OK         -
 python3-devel        Python devel - Python development files                      REQUIRED        2.2             3.8.1           OK         -
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               6.2.1           OK         -
[31;01m error: python3-reportlab Reportlab - PDF library for Python                           OPTIONAL        2.0             -               MISSING    'python3-reportlab needs to be installed'[0m

--------------
| COMPILEDEP |
--------------

[31;01m error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'[0m
[31;01m error: gcc           gcc - GNU Project C and C++ Compiler                         REQUIRED        -               -               MISSING    'gcc needs to be installed'[0m
[31;01m error: make          make - GNU make utility to maintain groups of programs       REQUIRED        3.0             -               MISSING    'make needs to be installed'[0m

---------------------
| Python Extentions |
---------------------

cupsext              CUPS-Extension                                               REQUIRED        -               3.19.12         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.19.12         OK         -

----------------------
| Scan Configuration |
----------------------

hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.19.12         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.19.12         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/OfficeJet_Pro_7720_series?hostname=HP9C7BEF5DDDC5.local' is a Hewlett-Packard OfficeJet_Pro_7720_series all-in-one
device `v4l:/dev/video0' is a Noname FJ Camera: FJ Camera virtual device

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

[01mammin[0m
[01m-----[0m
Type: Unknown
Device URI: socket://192.168.111.122:9100
PPD: /etc/cups/ppd/ammin.ppd
PPD Description: 
Printer status: la stampante ammin è inattiva.  è stata abilitata da lun 17 feb 2020, 09:25:50

[01mGelloColore[0m
[01m-----------[0m
Type: Printer
Device URI: hp:/net/OfficeJet_Pro_7720_series?hostname=HP9C7BEF5DDDC5.local
PPD: /etc/cups/ppd/GelloColore.ppd
PPD Description: 
Printer status: la stampante GelloColore è inattiva.  è stata abilitata da mar 3 mar 2020, 11:24:48
Communication status: Good

[01mGelloColore-test[0m
[01m----------------[0m
Type: Printer
Device URI: hp:/net/OfficeJet_Pro_7720_series?hostname=HP9C7BEF5DDDC5.local
Communication status: Good

[01mhp-color[0m
[01m--------[0m
Type: Unknown
Device URI: socket://192.168.111.120:9100
PPD: /etc/cups/ppd/hp-color.ppd
PPD Description: 
Printer status: la stampante hp-color è inattiva.  è stata abilitata da mar 25 feb 2020, 11:42:25

--------------
| PERMISSION |
--------------

[01mMissing Required Dependencies[0m
[01m-----------------------------[0m
[01mMissing Optional Dependencies[0m
[01m-----------------------------[0m

[01mENTER ROOT/SUPERUSER PASSWORD[0m
[01m-----------------------------[0m
[01mDo you want to update repository and Install missing/incompatible packages. (a=install all*, c=custom_install, s=skip):[0m[01mUpdating repository[0m
[01m-------------------[0m
[01mInstalling Missing/Incompatible packages[0m
[01m----------------------------------------[0m
cmd =cups
cmd =cups-common
cmd =libdbus-1-devel
cmd =python-gobject
cmd =libjpeg-devel
cmd =libcups2-devel
cmd =libcups2
cmd =glibc-i18ndata
cmd =glibc_lsb
cmd =libusb1.0-devel
cmd =libsane1-devel
cmd =sane-backends
cmd =libnet-snmp-devel
cmd =libopenssl0.9.8-devel
cmd =libtool
cmd =libgphoto-devel
cmd =gcc-c++
cmd =make
cmd =xsane
cmd =sane-frontends
[01m

Checking Permissions....[0m
[01m

Checking for Configured Queues....[0m
[01m

Checking for HP Properitery Plugin's....[0m
No plug-in printers are configured.
[01m
Diagnose completed...
[0m

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

hp-check

>>

[01mSaving output in log file: /user/ivhome/jacopo/hp-check.log[0m

[01mHP Linux Imaging and Printing System (ver. 3.19.12)[0m
[01mDependency/Version Check Utility ver. 15.1[0m

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

[01mNote: hp-check can be run in three modes:[0m
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

Kernel: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
 Host: iv-omdvLX4
 Proc: 5.5.2-desktop-1omv4002 #1 SMP Mon Feb 10 02:05:35 UTC 2020 GNU/Linux
 Distribution: 4 4.2
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip

[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.19.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.12
html=/usr/share/doc/hplip-3.19.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m

[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
[installation]
date_time = 03/03/20 12:34:10
version = 3.19.12