HPLIP 3.19.10 does not work on Ubuntu MATE 19.10

Bug #1851309 reported by Robert Pearson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

Ubuntu MATE 19.04 HP OfficeJet Pro 7740 works fine. Ubuntu MATE 19.10 Scanner works but printer does not. USB connection Asus A88XM-A with x86 64-bit processor. Downloaded and installed hplip-3.19.10. Installation failed. hp-setup failed. hp-check:

robert@A88XM-A:/media/robert/Shared/Users/Shared/Programs/poweriso-x64$ hp-check -t
Saving output in log file: /media/robert/Shared/Users/Shared/Programs/poweriso-x64/hp-check.log

HP Linux Imaging and Printing System (ver. 3.19.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm,
etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above
cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.3.0-19-generic #20-Ubuntu SMP Fri Oct 18 09:04:39 UTC 2019 GNU/Linux
 Host: A88XM-A
 Proc: 5.3.0-19-generic #20-Ubuntu SMP Fri Oct 18 09:04:39 UTC 2019 GNU/Linux
 Distribution: 12 19.10
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 19.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.10
html=/usr/share/doc/hplip-3.19.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1572653457
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 11/04/2019 18:16:21
version = 3.19.10

[last_used]
device_uri = hpaio:/usb/OfficeJet_Pro_7740_series?serial=CN91B3512B

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.2.1 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python-xml Python XML libraries REQUIRED - 2.2.7 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 6.1.0 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.30 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.12 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.12 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.23 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.12 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.19.10 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.19.10 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.12 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.20.3 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.14 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.19.10 OK -
 cupsext CUPS-Extension REQUIRED - 3.19.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_Pro_7740_series?serial=CN91B3512B' is a Hewlett-Packard OfficeJet_Pro_7740_series all-in-one
device `hpaio:/net/officejet_5200_series?ip=172.20.8.181&queue=false' is a Hewlett-Packard officejet_5200_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------------------- ----------------------------
  hp:/usb/OfficeJet_Pro_7740_series?serial=CN9 HP OfficeJet Pro 7740 series
  1B3512B

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

EPSON_WF_3640_Series
--------------------
Type: Unknown
Device URI: implicitclass://EPSON_WF_3640_Series/
PPD: /etc/cups/ppd/EPSON_WF_3640_Series.ppd
warning: Failed to read /etc/cups/ppd/EPSON_WF_3640_Series.ppd ppd file
PPD Description:
Printer status: printer EPSON_WF_3640_Series is idle. enabled since Mon 04 Nov 2019 12:00:22 AM EST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-OfficeJet-Pro-7740-series
----------------------------
Type: Printer
Device URI: hp:/usb/OfficeJet_Pro_7740_series?serial=CN91B3512B
PPD: /etc/cups/ppd/HP-OfficeJet-Pro-7740-series.ppd
warning: Failed to read /etc/cups/ppd/HP-OfficeJet-Pro-7740-series.ppd ppd file
PPD Description:
Printer status: printer HP-OfficeJet-Pro-7740-series is idle. enabled since Fri 01 Nov 2019 05:58:41 PM EDT
Communication status: Good

HP_OfficeJet_5200_series_FB79E0_
--------------------------------
Type: Unknown
Device URI: implicitclass://HP_OfficeJet_5200_series_FB79E0_/
PPD: /etc/cups/ppd/HP_OfficeJet_5200_series_FB79E0_.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_5200_series_FB79E0_.ppd ppd file
PPD Description:
Printer status: printer HP_OfficeJet_5200_series_FB79E0_ is idle. enabled since Mon 04 Nov 2019 12:00:20 AM EST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB HP-OfficeJet-Pro-7740-series Required - - OK Node:'/dev/bus/usb/001/014' Perm:' root audio rw- rw- rw- rw- ---'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 2

Done.
robert@A88XM-A:/media/robert/Shared/Users/Shared/Programs/poweriso-x64$

config.log:
multiple errors.
invalid arguments for shell commands
missing header files
syntax errors in C files.

It looks like the manager, in order to meet his delivery date, grabbed everything whether it worked or not and shipped it. It looks like it was never tested.

Tags: hplip
Revision history for this message
Robert Pearson (rpearsonii) wrote :
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