hp laser jet pro m28w scan does not work - Plug-in Problem

Bug #1840842 reported by Daniela Guzmán on 2019-08-20
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

I have the HP Laser Jet Pro MFP M28w printer with scanner.
I hap hplip-3.18.10 version and I stalled the plug-in but I get an error when I try to scan.

error during device I/O scaner

I attached the hp-logcapture and I paste the hp-doctor logout. I do not what to do and I really need to scan >.<

HP Linux Imaging and Printing System (ver. 3.18.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.18.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.18.10)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Host: dani-XPS
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.10
html=/usr/share/doc/hplip-3.18.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.10

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1566330806
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC4T19226
printer_name = HP_LaserJet_MFP_M28-M31
working_dir = /home/daniela/Descargas/hplip-3.18.10/hplip-3.18.10-plugin.run

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 20/08/19 22:34:15
version = 3.18.10

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.10 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.10 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.10 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC4T19226' is a Hewlett-Packard HP_LaserJet_MFP_M28-M31 all-in-one
device `hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC4T19226' is a Hewlett-Packard HP_LaserJet_MFP_M28-M31 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------- -----------------------
  hp:/usb/HP_LaserJet_MFP_M28-M31?serial=V HP LaserJet MFP M28-M31
  NC4T19226

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_MFP_M28-M31
-----------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC4T19226
PPD: /etc/cups/ppd/HP_LaserJet_MFP_M28-M31.ppd
PPD Description: HP LaserJet MFP m28-m31, hpcups 3.18.10
Printer status: la impresora HP_LaserJet_MFP_M28-M31 está inactiva. activada desde mar 20 ago 2019 22:23:03 CEST
Communication status: Good

Xerox-WorkCentre-6505DN
-----------------------
Type: Unknown
Device URI: socket://146.155.72.212:9100
PPD: /etc/cups/ppd/Xerox-WorkCentre-6505DN.ppd
PPD Description: Xerox WorkCentre 6505DN PS v1.0
Printer status: la impresora Xerox-WorkCentre-6505DN está inactiva. activada desde mié 12 jun 2019 14:34:25 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB HP_LaserJet_MFP_M28-M31 Required - - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....

Checking for Configured Queues....
warning: Device Xerox-WorkCentre-6505DN is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: Xerox-WorkCentre-6505DN is not HP Device.

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Daniela Guzmán (dguzman1) wrote :
brian_p (claremont102) wrote :

Please see

https://bugs.launchpad.net/ubuntu/+bug/1811504

You might want to jump to Message #50

--
Brian.

Daniela Guzmán (dguzman1) wrote :

Hi Brian,

I already try with the newest version. The problem with that one is that I get an error when I try to install the plugin and at the end I cannot install it, that is the reason why I am using an older version.

This is the error that I get with 3.19.6:

HP Linux Imaging and Printing System (ver. 3.19.6)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Downloading plug-in from: file:///home/daniela/Descargas/hplip-3.19.6/hplip-3.19.6-plugin.run
1100%Receiving digital keys: /usr/bin/gpg --homedir /home/daniela/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.19.6 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.19.6)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.19.6
Installed HPLIP version: 3.19.6
Number of files to install: 64

Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.

Daniela Guzmán (dguzman1) wrote :

Now I managed to install the plugin for the 3.19.6 version... but now I notice I can scan but just in Black and White via xsane or hp-scan. When I try to do it in color I get the error

brian_p (claremont102) wrote :

Hello Daniela

Message #53 in #1811504 says something similar to your remark. What happens with

scanimage -d "hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNC4T19226" --mode Color > image.pnm?

--
Brian.

Changed in hplip:
status: New → In Progress
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