Missing PPD file for LaserJet Pro MFP M29w in v3.19.5

[Dzmitry Lazerka]

Hi,
I've installed latest HPLIP v3.19.5.
However, when I try to add my LaserJer Pro MFP M29w (using USB cable), it says that PPD file not found.

In /usr/share/ppd/HP there are many files like

"/hp-laserjet_mfp_m28-m31.ppd.gz" (not pro),

Linux Mint 18.3, if it makes a difference.

[Umesh Mahindrakar (umesh.mahindrakar)]

Hi Lazerka,

There is work around for this distro. You can go through the README.txt file.

You can browse ppd from the below path
/usr/share/ppd/HP/hp-laserjet_mfp_m28-m31.ppd.gz

Thanks,
Umesh

[Dzmitry Lazerka (dlazerka)]

That's great, but are you sure that PPD is for LaserJet Pro MFP M29w?
Currently I cannot scan anything (scanning head seem to move, but computer shows "Failed to start scanner: Error during device I/O"), so I feel like the PPD is for a wrong MFP.

[Umesh Mahindrakar (umesh.mahindrakar)]

Hi Lazerka,

This issue is seen as if we did not enable “ Enable Remote User Auto Capture “ option in the EWS page of the device.
 Once we enabled this option, we were able to do the scan.

To enable the option :
 1) Connect the device and PC in same network
 2) Open a Web browser, and in the address field, type the device IP address exactly as it displays on the Configuration Page, and then press Enter.
 NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
 3) On the top navigation tabs, select the Security tab.
 4) In the Web Scan Auto Capture Jobs, select the Enable Remote User Auto Capture check box.

After that restart the device (i.e., printer/scanner)

Thanks,
Umesh