HP 3755 print driver buggy

Bug #1827136 reported by Jay
This bug affects 2 people
Affects Status Importance Assigned to Milestone

Bug Description

I use Linux Mint 18.0 with the Mate desktop on a HP Pavalion DV6 laptop computer. I was trying to print PDF documents and Libre Office docs. I am using HPLIP 3.19.1. I have been trying to use your Linux driver for a new HP Deskjet 3755 I recently bought. I believe the driver has a bug. The page selection size is not right, there are two 8-1/2x11 page selections. Pages print out with the first couple of lines cut off. HP switched out the printer for another 3755 but it is the same problem.

When I use Google Cloud Print to print documents it prints fine. I suspect Google uses a different driver than yours that is why Cloud print works.

I tried many times to get it to print correctly. I cannot return the printer, the period for returning has expired. So I am stuck. Any suggestions? Do you plan to update the HP 3755 Deskjet driver?

Revision history for this message
Daniel Hirsbrunner (dhirsbrunner) wrote :


I had the same problem, and I was able to fix it by editing the PPD file. I have attached a patch. Hopefully it will be included in the next release. Until then, you can apply it yourself as follows:

1. Copy the original PPD to somewhere in your home folder.
$ cp /usr/share/ppd/HP/hp-deskjet_3700_series.ppd.gz ./

2. Decompress the PPD file.
$ gunzip hp-deskjet_3700_series.ppd.gz

3. Download the patch from this post into the same folder.

4. Apply the patch.
$ patch < hp-deskjet_3700_series.ppd.patch

5. Tell the printer to use the patched PPD file. You can do this by opening a web browser and going to http://localhost:631/. Then go to Printers > DeskJet_3700 > Administration > Modify Printer. Accept all the defaults until you get to "Or Provide a PPD File", where you can click "Browse..." and choose the file you just patched.

The patch makes the following changes:

1. Rename "Letter/Letter 8x10" as "8x10/8x10in", and rename "USLETTER/Letter 8.5X11in" as "Letter/Letter 8.5x11in". This makes the names match the convention in other PPD files, e.g. hp-deskjet_2640_series.ppd. It also makes 8.5x11 the default paper size.

2. Remove lines containing "LETTER8.5X11/Letter 8.5X11in". This takes care of the extra entry for 8.5x11 that you see in the page setup. The dimensions for this one are actually a mixture of 8.5x11 and 8.5x14.

3. Most importantly, change the ImageableArea for Letter. It seems to have been copied from A5 on accident. I believe the ImageableArea gives the x- and y-coordinates of the bottom-left and top-right corners of the area you can print on. Another line in the PPD file says the PaperDimension for 8.5x11 is 612x792. So, if the bottom-left corner is at (8.39999961853, 8.39999961853), then for the image to be centered, the top-right corner should be at (612-8.39999961853, 792-8.39999961853).

Best Wishes,

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