printer HP deskjet 1102 doesn't print

[Nikolay]

I have HP DJ 1102 and in Linux Mint 18.2 it worked correctly. But after installation Linux Mint 19, printer doesn't work. HP Devise manager and CUPS show that task running and print job has completed, but printer is not work.

hp-check results

Saving output in log file: /etc/cups/ppd/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.9)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 GNU/Linux
 Host: famil-desktop
 Proc: 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 GNU/Linux
 Distribution: 22 19
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 19 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.9
html=/usr/share/doc/hplip-3.18.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.9

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1538931020
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q84CFMPPR1a"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 07.10.2018 23:27:44
version = 3.18.9

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.9 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.9 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.22 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.9 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.9 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------------
  hp:/usb/HP_LaserJet_Professional HP LaserJet Professional P1102
  _P1102?serial=000000000Q84CFMPPR
  1a

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P1102
------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q84CFMPPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102.ppd
PPD Description: HP Deskjet 1100, hpcups 3.18.9
Printer status: принтер HP_LaserJet_Professional_P1102 свободен. Включен с момента Вс 07 окт 2018 23:26:33
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP_LaserJet_Professional_P1102 Required - - OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

[brian_p (claremont102)]

> MISSING - Missing Dependency or Permission or Plug-in
> INCOMPAT - Incompatible dependency-version or Plugin-version

You need to install (or update) the plugin.

--
Brian.

[brian_p (claremont102)]

> You need to install (or update) the plugin.

Forget that. Too hasty a response. These refer to possible status.

--
Brian.

[brian_p (claremont102)]

I expect you just want to print and do not care how you get there?

The URI for the connection is:

hp:/usb/HP_LaserJet_Professional_P1102?serial=000000000Q84CFMPPR1a

(Check this with 'lpinfo -v'. Look for usb:// in the output).

Now do

lpinfo -m | grep "_p1102.ppd"

to get the PPD (drv:///hpcups.....).

Then:

lpadmin -p test -v <URI> -E -m <PPD>

Print with

lp -d test /etc/nsswitch.conf

--
Brian.

[Nikolay (kriptonus)]

I did as you wrote. After command

lp -d test /etc/nsswitch.conf

I saw a error.

journalctl -u cups.service --until="2018-10-09 22:13:52"

returned to me:

окт 09 21:09:36 famil-desktop hpcups[3997]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2

After searching, I found that:
https://bbs.archlinux.org/viewtopic.php?id=239363

I have downgraded hplip to version 3.18.6 and all is work. Thank you for help!

[srinivas (srinivas5)]

Hi Nikolay,

Good to know that the issue is resolved.
Kindly close the query if you do not need any other help.

Regards,
Srinivas Teja.