Cannot add HP P55250dw printer from hp-setup
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
In Progress
|
Undecided
|
Unassigned |
Bug Description
I'm trying to install a HP Pagewide Managed P55250dw printer using "hp-setup" right after I installed hplip using hplip-3.18.7.run automatic installer on Ubuntu 18.04.
First I run:
$ hp-setup
Then in the "Device discovery" window I choose Network/
After I clicked "Next", I got an error on the terminal, and it's impossible to continue.
Here's the full output from hp-setup:
HP Linux Imaging and Printing System (ver. 3.18.7)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
Traceback (most recent call last):
File "/usr/share/
self.
File "/usr/share/
self.
File "/usr/share/
self.print_ppd = cups.getPPDFile
File "/usr/share/
family_
File "/usr/share/
family_type= dict[m]
KeyError: 'family-class'
Hi,
Were you able to add the printer by selecting the USB option?
If you have your printer connected in Network, can you please try "hp-setup <ip of printer>" command to add the printer and update me the results.
Also share the hp-check output.
Thanks,
Srinivas Teja.