#671218 Print command failed with status code 1

[Paul Berry]

Manfred,

I did this:
     paul@paul-System-Product-Name:~$ sudo adduser $paul lp
     [sudo] password for paul:
     adduser: The user `lp' already exists.
     paul@paul-System-Product-Name:~$ sudo adduser $USER lp
     Adding user `paul' to group `lp' ...
     Adding user paul to group lp
     Done.
     paul@paul-System-Product-Name:~$

I turned on the HP Deskjet 3630 printer.

I've restarted my Linux box using Ubuntu 18.04LTS
HPLIP Status Service
     No system tray detected on this system.
     Unable to start, exiting.

I enabled sudo hp-logcapture
I started HP Device Manager.
Deskjet_3630 _2 chosen in ‘Print Settings’ and ‘Printer Control’.
The chosen, single page text, file failed to print.

I stopped hp-logcapture.
     Logs are saved as /home/paul/hplip_troubleshoot_logs.tar.gz
     Please create a bug @https://bugs.launchpad.net/hplip/+filebug and upload this log file.

I went to https://bugs.launchpad.net/hplip/+filebug
I looked at some of the existing problem reports.
One report suggested deleting multiple print queues.
I had three print queues for the same printer.
Using the Ubuntu Control Panel, I deleted the queues.

I restarted the Linux box.
/etc/cups/ppd/ is empty

I used hp-setup to add a printer.
/etc/cups/ppd/ now holds these files:
     DeskJet_3630.ppd
     DeskJet-3630-series.ppd

Using the Ubuntu Control Panel, I deleted this printer: DeskJet-3630-series
Current ppd status:
/etc/cups/ppd/ contains DeskJet_3630.ppd
/usr/share/ppd/HP/ contains: hp-deskjet_3630_series.ppd.gz

I started the HP Device Manager
I printed a single page file: Print Test 1p.rtf
I got five pages out.
Most of the printed text looks, to my untrained eye, to be print formatting instructions, in amongst which there are pieces of (my) text.

On a whim,I tried the Print Test Page option on the 'Actions' tab.
The 'HPLIP Printer Test Page' printed OK.
Whatever that tells you.

$ hp-check
Saving output in log file: /home/paul/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or
.run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an
already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both
compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Host: paul-System-Product-Name
 Proc: 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.6
html=/usr/share/doc/hplip-3.18.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1532879139
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P"
printer_name = DeskJet_3630
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 03/08/18 14:10:25
version = 3.18.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.22 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.6 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/DeskJet_3630_series?serial=CN73H4H057067P' is a Hewlett-Packard DeskJet_3630_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------------- ----------------------------------
  hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P HP DeskJet 3630 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DeskJet_3630
------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN73H4H057067P
PPD: /etc/cups/ppd/DeskJet_3630.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.18.6
Printer status: printer DeskJet_3630 is idle. enabled since Fri 03 Aug 2018 12:39:08 BST
Communication status: Good

--------------
| PERMISSION |
--------------

USB DeskJet_3630 Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

[srinivas (srinivas5)]

Hi Paul,

Hope you are not getting the error "Print command failed with status code 1" now.
You are facing issue trying to print .rtf files.
Please attach the input and output .rtf files you tried printing.

Regards,
Srinivas Teja.

[Paul Berry (paul-2-berry)]

Srinivas,
Hi,

This morning I had a Ubuntu software update notification.
I've updated the software (There was some python3 stuff in there.
I've restarted my Linux box.
I started the printer.
I opened my test file /Home/Documents/Computing/Print Test 1p.rtf with LibreOffice Writer
I can print /Home/Documents/Computing/Print Test 1p.rtf from within the opened file.

I opened HP Device Manager
I chose 'Print'
I added /home/paul/Documents/Computing/Print Test 1p.rtf
I accepted all the defaults on the 'Setect Printer and Options' page
     [The only printer option is DeskJet_3630]
[Print File]
I get 2 1/2 pages of mono-spaced text.
I can recognise the contents of the test file, but most of it seems to be printer control information.

I've attached the .rtf file that I have printed/am trying to print.

Thanks,
Paul

[Paul Berry (paul-2-berry)]

Srinivas,

Some info which may, or may not, be useful.

I've been doing more testing.
Using this file: Print Test 1p.html
I can print from within libreOffice Writer.
I cannot print using the HP Device Manager.

Using this file: Print Test 1p.txt
I can print from within libreOffice Writer.
I can print using the HP Device Manager.

[brian_p (claremont102)]

CUPS regards an rtf file as MIME media type text/plain - so it prints everything in the file. libreoffice converts it to something else (PDF?) before sending it to CUPS.

--
Brian.