LaserJet M1132 failed to scan with error 9

[Viktor Mileikovskyi]

After installing HPLIP-3.18.6 the scanner of LaserJet M1132 failed to scan. XSane shows the dialog: "Failed to open device 'hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH91X7ZPR1a': Error during device I/O"

After exporting SANE_DEBUG_DLL=128 hp-scan shows the following error:

...
Using device hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH91X7ZPR1a
Opening connection to device...
[dll] sane_open: trying to open `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH91X7ZPR1a'
error: SANE: Error during device I/O (code=9)

[Santhosh Manchikanti (santhosh.m)]

Hi Viktor,

Looks like plug-in is not installed properly.

Could you please run "hp-plugin" command. It will download and install plug-in automatically.

If you still face any issue. Please let us know.

Regards,
Santhosh

[Viktor Mileikovskyi (v-mil)]

Hi, Santhosh!

The following question was asked:

Unable to recieve key from keyserver
Without this, it is not possible to authenticate and validate the plug-in prior to installation.
Do you still want to install the plug-in?

Yes is answered.

The terminal output is in the attached file.

After that, the problem is not solved.

With best regards.
Viktor.

[Santhosh Manchikanti (santhosh.m)]

Hi Viktor,

Please run following command to capture the logs and send the logs.

$sudo hp-logcapture

Regards,
Santhosh

[Viktor Mileikovskyi (v-mil)]

Dear Santhosh!

:~$ xsane
:~$ sudo hp-logcapture
[sudo] password *********:
\Archiving system logs (i.e. syslog, message, error_log). Press (y=yes*, n=no, q=quit):y
Existing /var/log/syslog log file copied to /var/log/syslog.9.gz
Existing /var/log/cups/error_log log file copied to /var/log/cups/error_log.9.gz

Please perform the tasks (Print, scan, fax) for which you need to collect the logs.
Are you done with tasks?. Press (y=yes*, q=quit):y

Logs are saved as /home/*********/hplip_troubleshoot_logs.tar.gz
Please create a bug @https://bugs.launchpad.net/hplip/+filebug and upload this log file.

:~$

[Viktor Mileikovskyi (v-mil)]

Hi, Colleagues!

Now, running GIMP the following error appears:

BEGIN OF THE MESSAGE
hp-systray

HPLIP cannot detect devices in your network. This may be due to existing firewall settings blocking the required ports like (5353/udp). When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link.

 http://hplipopensource.com/node/37553
END OF THE MESSAGE

I tried opening ports 53 and 5353

sudo iptables -I INPUT 1 --proto udp --dport 53 -j ACCEPT
sudo iptables -I INPUT 2 --proto udp --dport 5353 -j ACCEPT
sudo iptables -I OUTPUT 1 --proto udp --dport 53 -j ACCEPT
sudo iptables -I OUTPUT 2 --proto udp --dport 5353 -j ACCEPT

No result.

With best regards.
Viktor.

[Viktor Mileikovskyi (v-mil)]

Dear Developers!

The same problem is in new version hplip 3.18.7. New logs are in the attachment.

With best regards.
Viktor.

[Wladimir Mutel (mwg)]

Seeing the same with Ubuntu 18.04.1 with all latest updates and hplip/libsane-hpaio 3.17.10+repack0-5

[Wladimir Mutel (mwg)]

Upgrading HPLIP to Cosmic version fixed the problem. With M1212 on different Bionic system as well.
(add Cosmic APT sources, upgrade only Bionic HPLIP packages with version 3.17.10*, disable Cosmic sources, continue using all the rest from Bionic).
Btw, building HPLIP 3.18.7 from vendor sources did not help. Cosmic rebuild is magical.