pages are being half printed

[Dean Flight]

Hp OfficeJet-6960

When printing multipage documents, occasionally a message will popup that the printer has encountered an error. The page that its printing at the time is spat out half printed then it carries on printing

[Shivani Mandora (shivani1709)]

Hi Dean,
Can you please attach the below log files for further analysis?
1)output of hp-check -rt
2)cups log
path : /var/log/cups/error_log
To enable cups log, go to /etc/cups/cupsd.conf and change loglevel from warn to debug2 in cupsd.conf file and then restart the cups using the command: sudo service cups restart
3) system log
path : /var/log/syslog

Thanks,
Shivani

[Dean Flight (deanflyzim)]

Hi Shivani

1)How do I launch hp-check-rt?

2)I cannot edit/enable cups log, it is owned by root

3)Please find system log attached

Thanks

Dean

On 08/05/18 13:18, Shivani Mandora wrote:
> Hi Dean,
> Can you please attach the below log files for further analysis?
> 1)output of hp-check -rt
> 2)cups log
> path : /var/log/cups/error_log
> To enable cups log, go to /etc/cups/cupsd.conf and change loglevel from warn to debug2 in cupsd.conf file and then restart the cups using the command: sudo service cups restart
> 3) system log
> path : /var/log/syslog
>
> Thanks,
> Shivani
>

[Shivani Mandora (shivani1709)]

Hi Dean,

Below is the correct command:
1)Output of " hp-check -t "
2)Can you mention which distro are you using? To enable cups logs you need to be in root mode.
Please open cupsd.conf file using this command:

sudo vim.tiny cupsd.conf

After opening the file,change loglevel from warn to debug2. Save the file and run "sudo service cups restart"

Please attach these two logs.If you find any problem in getting these logs please let me know.

Thanks,
Shivani Mandora