HP PageWide 477dw only prints bw

[shinguz]

I had that already the 2nd or 3rd time that my HP PageWide 477dw suddenly starts to print in bw only.
Last time de-installing and new installation of HPLIP helped.
This time I upgraded to 3.17.11 but the HPLIP Printer Test Page is still bw. And the bypassing printer driver button is visible but I cannot click on it.
I am a bit frustrated having bought an expensive enterprise printer which is compatible with Linux and having now that much troubles I never had the last 30 years before with printers...

[Shivani Mandora (shivani1709)]

Hi,

I have checked this issue in HP Pagewide 477dw and the color printing is happening as expected.
HPLIP Driver version: 3.17.11
Distro version: Ubuntu 17.10
Can you upload the file where you are seeing this behavior? We will verify the same in our lab and update our findings.

Thanks,
Shivani Mandora

[shinguz (oli-sennhauser)]

Hello Shivani

It is quite easy to reproduce:

I just print the HPLIP Printer Test Page. From my Host-System it is only black white. From a VirtualBox system, where I have installed the driver from scratch, connect with ssh -X <hostname> I run hp-testpage and it is in colors.

Both are Ubuntu 16.04 LTS (updated) with HPLIP 3.17.11.

If I bypass HPLIP and use Standard Ubuntu Printer test page color also works. It tells me Driver: HPP00070.PPD, Driver Version: 19.16 (whatever it means).

So I would say it has to do with HPLIP somehow.

Please let me know the commands to gather the information needed and I try to help to isolate the problem.

Regards,
Oli

[Shivani Mandora (shivani1709)]

Hi Shinguz

Can you please attach the below log files for further analysis?

1)output of hp-check -rt
2)cups log
path : /var/log/cups/error_log
To enable cups log, go to /etc/cups/cupsd.conf and change loglevel from warn to debug2 in cupsd.conf file and then restart the cups using the command: sudo service cups restart
3) system log
path : /var/log/syslog

Thanks,
Shivani Mandora

[shinguz (oli-sennhauser)]

See attachments...