HP PageWide 477dw only prints bw
Bug #1743424 reported by
shinguz
This bug affects 1 person
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
In Progress
|
Undecided
|
Shivani Mandora |
Bug Description
I had that already the 2nd or 3rd time that my HP PageWide 477dw suddenly starts to print in bw only.
Last time de-installing and new installation of HPLIP helped.
This time I upgraded to 3.17.11 but the HPLIP Printer Test Page is still bw. And the bypassing printer driver button is visible but I cannot click on it.
I am a bit frustrated having bought an expensive enterprise printer which is compatible with Linux and having now that much troubles I never had the last 30 years before with printers...
Changed in hplip: | |
assignee: | nobody → Shivani Mandora (shivani1709) |
status: | New → In Progress |
To post a comment you must log in.
Hi,
I have checked this issue in HP Pagewide 477dw and the color printing is happening as expected.
HPLIP Driver version: 3.17.11
Distro version: Ubuntu 17.10
Can you upload the file where you are seeing this behavior? We will verify the same in our lab and update our findings.
Thanks,
Shivani Mandora