Fax Printer does not appear, can't install

Bug #1710326 reported by Roger Davis
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

I attempted to update HPLIP, fax printer did not appear, I can't install it.
-----------------------------------
roger@roger-System-Product-Name:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.16.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.16.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....
Traceback (most recent call last):
  File "/usr/bin/hp-upgrade", line 191, in <module>
    (UI_TOOLKIT_QT3, UI_TOOLKIT_QT4, UI_TOOLKIT_QT5), True)
NameError: name 'UI_TOOLKIT_QT5' is not defined
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-89-generic #112-Ubuntu SMP Mon Jul 31 19:38:41 UTC 2017 GNU/Linux
 Host: roger-System-Product-Name
 Proc: 4.4.0-89-generic #112-Ubuntu SMP Mon Jul 31 19:38:41 UTC 2017 GNU/Linux
 Distribution: ubuntu 16.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1491289269
pending_upgrade_time = 0
latest_available_version = 3.16.11

[last_used]
device_uri = hp:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1
printer_name = HP_Officejet_Pro_8620_fax
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 300
enable = false
type = 2

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 08/11/17 21:53:35
version = 3.16.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 network network -wget OPTIONAL - 1.17.1 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

-------------------------
| General Dependencies |
-------------------------

 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

----------------------
| Python Extentions |
----------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one
device `hpaio:/net/hp_officejet_pro_8620?ip=192.168.1.3&queue=false' is a Hewlett-Packard hp_officejet_pro_8620 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-HP-Officejet-Pro-8620
------------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1
PPD: /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd
warning: Failed to read /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd ppd file
PPD Description:
Printer status: printer HP-HP-Officejet-Pro-8620 is idle. enabled since Fri 11 Aug 2017ready to printDT
error: Communication status: Failed

--------------
| PERMISSION |
--------------

Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Checking for Printer Status....
error: 'HP-HP-Officejet-Pro-8620' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
roger@roger-System-Product-Name:~$
----------------------------------------------
roger@roger-System-Product-Name:~$ hp-check
Saving output in log file: /home/roger/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-89-generic #112-Ubuntu SMP Mon Jul 31 19:38:41 UTC 2017 GNU/Linux
 Host: roger-System-Product-Name
 Proc: 4.4.0-89-generic #112-Ubuntu SMP Mon Jul 31 19:38:41 UTC 2017 GNU/Linux
 Distribution: ubuntu 16.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1491289269
pending_upgrade_time = 0
latest_available_version = 3.16.11

[last_used]
device_uri = hp:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1
printer_name = HP_Officejet_Pro_8620_fax
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 300
enable = false
type = 2

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 08/11/17 21:55:53
version = 3.16.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 network network -wget OPTIONAL - 1.17.1 OK -

-------------------------
| General Dependencies |
-------------------------

 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.25 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -

---------------
| COMPILEDEP |
---------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

----------------------
| Python Extentions |
----------------------

 hpmudext IO-Extension REQUIRED - 3.16.11 OK -
 cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1' is a Hewlett-Packard HP_Officejet_Pro_8620 all-in-one
device `hpaio:/net/hp_officejet_pro_8620?ip=192.168.1.3&queue=false' is a Hewlett-Packard hp_officejet_pro_8620 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-HP-Officejet-Pro-8620
------------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8620?zc=HPFC3FDBAE26A1
PPD: /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd
warning: Failed to read /etc/cups/ppd/HP-HP-Officejet-Pro-8620.ppd ppd file
PPD Description:
Printer status: printer HP-HP-Officejet-Pro-8620 is idle. enabled since Fri 11 Aug 2017ready to printDT
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 1
Total Warnings: 0

Done.
roger@roger-System-Product-Name:~$

Revision history for this message
Roger Davis (rogerdavis-d) wrote :

I can print to paper.

I can now see a fax icon, but attempts to use it show rendering completed, but it will not display the sending function, status held.

hplip Device Manager won't appear, but no error message.

Revision history for this message
Roger Davis (rogerdavis-d) wrote :

Now Device Manger will display ! I made no further changes to cause this.

Revision history for this message
Roger Davis (rogerdavis-d) wrote :

I get error - hpfax crashed with FileNotFounndError in _main_:[Errno2] No such file or directory:'/home/roger/.hplip/hp_fax-pipe-171'

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