HPLIP

hp deskjet 2050 j510 don't print

Bug #1666251 reported by Lio on 2017-02-20

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	In Progress	Undecided	Unassigned

Bug Description

So, on ubuntu, or fedora, my printer work realy good, same without hplip.

But now, I'am on opensuse 42.2 leap (kde)

this is the nam of m printer :
Hewlett-Packard Deskjet 2050 J510

So, my problem is, that my printer don't print anything, and I need it.

so I follow some step that i found on the web.

I hope that you will can help me to resolve that.

~> hp-doctor

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

-Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0xf51120)" of type `gboolean'
\Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0xc67760)" of type `gboolean'

Checking for Deprecated items....
error: This distro (i.e suse 42.2) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.16.5)
HPLIP upgrade latest version ver. 1.0

error: HPLIP upgrade is disabled by openSUSE for security reasons, see https://bugzilla.novell.com/show_bug.cgi?id=853405 - if you like to upgrade HPLIP, use an openSUSE software package manager like YaST or zypper.

Done.
error: Failed to upgrade latest HPLIP. Is hp-upgrade already running (i.e. foreground or background)?

Checking for Dependencies....
warning: 3-42.2 version is not supported. Using 3-42.1 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.4.46-11-default #1 SMP Sat Feb 4 06:07:41 UTC 2017 (f555e41) GNU/Linux
Host: linux.suse
Proc: 4.4.46-11-default #1 SMP Sat Feb 4 06:07:41 UTC 2017 (f555e41) GNU/Linux
Distribution: 3 42.2
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.5
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 42.2 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html==/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.16.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 2
systray_messages = 1

[last_used]
device_uri = "hp:/usb/Deskjet_2050_J510_series?serial=CN13T3N78105D1"
printer_name =
working_dir = .

[commands]
scan =

[refresh]
rate = 20
enable = true
type = 2

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1485783403
pending_upgrade_time = 0

[installation]
date_time = 20/02/17 16:22:38
version = 3.16.5

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.5 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

------------------------
| General Dependencies |
------------------------

libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
python-xml Python XML libraries REQUIRED - 2.1.1 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.22 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.7 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - 1.0.24 OK -

----------------------
| Scan Configuration |
----------------------

scanext Scan-SANE-Extension REQUIRED - 3.16.5 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.5 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.14 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0x1f85760)" of type `gboolean'
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0xca4760)" of type `gboolean'
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
dbus DBus - Message bus system REQUIRED - 1.8.22 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

hpmudext IO-Extension REQUIRED - 3.16.5 OK -
cupsext CUPS-Extension REQUIRED - 3.16.5 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_2050_J510_series?serial=CN13T3N78105D1' is a Hewlett-Packard Deskjet_2050_J510_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------- ---------------------------
  hp:/usb/Deskjet_2050_J510_series?se HP Deskjet 2050 J510 series
  rial=CN13T3N78105D1

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjetlio
----------
Type: Printer
Device URI: hp:/usb/Deskjet_2050_J510_series?serial=CN13T3N78105D1
PPD: /etc/cups/ppd/Deskjetlio.ppd
PPD Description: HP Deskjet 2050 j510 Series hpijs, 3.16.5
Printer status: printer Deskjetlio now printing Deskjetlio-22. enabled since lun 20 fév 2017 16:19:35 CET
Communication status: Good

--------------
| PERMISSION |
--------------

USB Deskjetlio Required - - OK Node:'/dev/bus/usb/002/003' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

######################################################################
################### hp-check now #####################################
######################################################################
:~> hp-check
Saving output in log file: /home/PowaBanga/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.5)
Dependency/Version Check Utility ver. 15.1

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied
package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check
both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

-Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0x24f4320)" of type `gboolean'
\Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0xd4d760)" of type `gboolean'
warning: 3-42.2 version is not supported. Using 3-42.1 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.5
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 42.2 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.5

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 2
systray_messages = 1

[last_used]
device_uri = "hp:/usb/Deskjet_2050_J510_series?serial=CN13T3N78105D1"
printer_name =
working_dir = .

[commands]
scan =

[refresh]
rate = 20
enable = true
type = 2

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1485783403
pending_upgrade_time = 0

[installation]
date_time = 20/02/17 16:25:09
version = 3.16.5

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

------------------------
| General Dependencies |
------------------------

----------------------
| Scan Configuration |
----------------------

scanext Scan-SANE-Extension REQUIRED - 3.16.5 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.5 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.14 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0x11ab760)" of type `gboolean'
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0xbb2760)" of type `gboolean'
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
dbus DBus - Message bus system REQUIRED - 1.8.22 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -

---------------------
| Python Extentions |
---------------------

hpmudext IO-Extension REQUIRED - 3.16.5 OK -
cupsext CUPS-Extension REQUIRED - 3.16.5 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_2050_J510_series?serial=CN13T3N78105D1' is a Hewlett-Packard Deskjet_2050_J510_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------- ---------------------------
  hp:/usb/Deskjet_2050_J510_series?se HP Deskjet 2050 J510 series
  rial=CN13T3N78105D1

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

--------------
| PERMISSION |
--------------

USB Deskjetlio Required - - OK Node:'/dev/bus/usb/002/003' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

Revision history for this message

kritika arora (kritika-arora1) wrote on 2017-02-27:

Hi,

You are required to use the updated version of HPLIP-3.16.11.

Download and install the latest HPLIP from http://hplipopensource.com/hplip-web/install/install/index.html

Report back in case the issue continues.

Thanks,
Kritika

Changed in hplip:
status:	New → In Progress

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