HP OfficeJet Pro 7740: no tray choice
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Hello, I'm Using Ubuntu 16.04.
I installed HP OfficeJet Pro 7740 with HPLIP 3.16.10.
Printing and scanning are working fine but I cannot choose tray 1 or 2. Tray #1 comes by default.
Does the problem come from my installation? Do you think you could help?
After over 2 weeks, no one could help in the Question/Answer part. But I still have the problem and I believe this is a (small) bug. I upgraded to Ubuntu 16.10 and HPLIP 3.16.11). No change.
Is there any hope, this issue would be fixed with a future update of HPLIP?
Thanks a lot in advance and best regards.
John (Switzerland)
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hp-check.log starts here:
-------
hp-check[8000]: info: :
hp-check[8000]: info: :HP Linux Imaging and Printing System (ver. 3.16.10)
hp-check[8000]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[8000]: info: :
hp-check[8000]: info: :Copyright (c) 2001-15 HP Development Company, LP
hp-check[8000]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[8000]: info: :This is free software, and you are welcome to distribute it
hp-check[8000]: info: :under certain conditions. See COPYING file for more details.
hp-check[8000]: info: :
hp-check[8000]: info: :Note: hp-check can be run in three modes:
hp-check[8000]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[8000]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[8000]: info: :are installed to successfully compile HPLIP.
hp-check[8000]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[8000]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[8000]: info: :has the proper dependencies installed to successfully run.
hp-check[8000]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[8000]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[8000]: info: :
hp-check[8000]: info: :Check types:
hp-check[8000]: info: :a. EXTERNALDEP - External Dependencies
hp-check[8000]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[8000]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[8000]: info: :d. [All are run-time checks]
hp-check[8000]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[8000]: info: :
hp-check[8000]: info: :Status Types:
hp-check[8000]: info: : OK
hp-check[8000]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[8000]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :---------------
hp-check[8000]: info: :| SYSTEM INFO |
hp-check[8000]: info: :---------------
hp-check[8000]: info: :
hp-check[8000]: info: : Kernel: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
Host: ad-HP-ProDesk-
Proc: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
Distribution: 12 16.04
hp-check[8000]: info: : Bitness: 64 bit
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| HPLIP CONFIGURATION |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: :HPLIP-Version: HPLIP 3.16.10
hp-check[8000]: info: :HPLIP-Home: /usr/share/hplip
hp-check[8000]: info: :HPLIP-
hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '/etc/hp/
hp-check[8000]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.10
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '/var/lib/
hp-check[8000]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '~/.hplip/
hp-check[8000]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1479652186
pending_
[installation]
date_time = 20. 11. 16 15:33:40
version = 3.16.10
hp-check[8000]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[8000]: info: :
hp-check[8000]: info: :--------------
hp-check[8000]: info: :| COMPILEDEP |
hp-check[8000]: info: :--------------
hp-check[8000]: info: :
hp-check[8000]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
hp-check[8000]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
hp-check[8000]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| General Dependencies |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
hp-check[8000]: info: : python-xml Python XML libraries REQUIRED - 2.1.0 OK -
hp-check[8000]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
hp-check[8000]: info: : sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
hp-check[8000]: info: : pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
hp-check[8000]: info: : pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
hp-check[8000]: info: : libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
hp-check[8000]: info: : python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
hp-check[8000]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
hp-check[8000]: info: : python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
hp-check[8000]: info: : cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
hp-check[8000]: info: : reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
hp-check[8000]: info: : pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
hp-check[8000]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[8000]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
hp-check[8000]: info: : python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
hp-check[8000]: info: : python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[8000]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[8000]: info: : sane SANE - Scanning library REQUIRED - 1.0.25 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| Scan Configuration |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: : scanext Scan-SANE-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.16.10 OK 'hpaio found in /etc/sane.
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| External Dependencies |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
hp-check[8000]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
hp-check[8000]: info: : network network -wget OPTIONAL - 1.17.1 OK -
hp-check[8000]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
hp-check[8000]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[8000]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[8000]: info: : dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
hp-check[8000]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| Python Extentions |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: : hpmudext IO-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: : cupsext CUPS-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: :device `hpaio:
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| DISCOVERED USB DEVICES |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: : Device URI Model
hp-check[8000]: info: : -------
hp-check[8000]: info: : hp:/usb/
s?serial=
hp-check[8000]: info: :
hp-check[8000]: info: :------
hp-check[8000]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[8000]: info: :------
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :OfficeJet_Pro_7740
hp-check[8000]: info: :------------------
hp-check[8000]: info: :Type: Printer
hp-check[8000]: info: :Device URI: hp:/usb/
hp-check[8000]: info: :PPD: /etc/cups/
warning: Failed to read /etc/cups/
hp-check[8000]: info: :PPD Description:
hp-check[8000]: info: :Printer status: printer OfficeJet_Pro_7740 is idle. enabled since dim 20 nov 2016 15:32:42 CET
ready to print
hp-check[8000]: info: :Communication status: Good
hp-check[8000]: info: :
hp-check[8000]: info: :OfficeJet_
hp-check[8000]: info: :------
hp-check[8000]: info: :Type: Fax
hp-check[8000]: info: :Device URI: hpfax:/
hp-check[8000]: info: :PPD: /etc/cups/
warning: Failed to read /etc/cups/
hp-check[8000]: info: :PPD Description:
hp-check[8000]: info: :Printer status: printer OfficeJet_
hp-check[8000]: info: :Communication status: Good
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :--------------
hp-check[8000]: info: :| PERMISSION |
hp-check[8000]: info: :--------------
hp-check[8000]: info: :
hp-check[8000]: info: :USB OfficeJet_Pro_7740 Required - - OK Node:'/
hp-check[8000]: info: :No errors or warnings.
hp-check[8000]: info: :
hp-check[8000]: info: :Done.
Changed in hplip: | |
status: | Fix Committed → Fix Released |
Hi,
Please replace the existing PPD with the attached PPD at /hplip- 3.16.X/ ppd/hpcups.
Modifications will be part of the next release of HPLIP.
Thanks,
kritika