HP OfficeJet Pro 7740: no tray choice

Bug #1649550 reported by SwissEagle on 2016-12-13
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

Hello, I'm Using Ubuntu 16.04.

I installed HP OfficeJet Pro 7740 with HPLIP 3.16.10.
Printing and scanning are working fine but I cannot choose tray 1 or 2. Tray #1 comes by default.

Does the problem come from my installation? Do you think you could help?

After over 2 weeks, no one could help in the Question/Answer part. But I still have the problem and I believe this is a (small) bug. I upgraded to Ubuntu 16.10 and HPLIP 3.16.11). No change.

Is there any hope, this issue would be fixed with a future update of HPLIP?
Thanks a lot in advance and best regards.

John (Switzerland)

-----------------------------------------------------------
hp-check.log starts here:
-----------------------------------------------------------
hp-check[8000]: info: :
hp-check[8000]: info: :HP Linux Imaging and Printing System (ver. 3.16.10)
hp-check[8000]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[8000]: info: :
hp-check[8000]: info: :Copyright (c) 2001-15 HP Development Company, LP
hp-check[8000]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[8000]: info: :This is free software, and you are welcome to distribute it
hp-check[8000]: info: :under certain conditions. See COPYING file for more details.
hp-check[8000]: info: :
hp-check[8000]: info: :Note: hp-check can be run in three modes:
hp-check[8000]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[8000]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[8000]: info: :are installed to successfully compile HPLIP.
hp-check[8000]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[8000]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[8000]: info: :has the proper dependencies installed to successfully run.
hp-check[8000]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[8000]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[8000]: info: :
hp-check[8000]: info: :Check types:
hp-check[8000]: info: :a. EXTERNALDEP - External Dependencies
hp-check[8000]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[8000]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[8000]: info: :d. [All are run-time checks]
hp-check[8000]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[8000]: info: :
hp-check[8000]: info: :Status Types:
hp-check[8000]: info: : OK
hp-check[8000]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[8000]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :---------------
hp-check[8000]: info: :| SYSTEM INFO |
hp-check[8000]: info: :---------------
hp-check[8000]: info: :
hp-check[8000]: info: : Kernel: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
 Host: ad-HP-ProDesk-400-G3-MT
 Proc: 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 GNU/Linux
 Distribution: 12 16.04
hp-check[8000]: info: : Bitness: 64 bit

hp-check[8000]: info: :
hp-check[8000]: info: :-----------------------
hp-check[8000]: info: :| HPLIP CONFIGURATION |
hp-check[8000]: info: :-----------------------
hp-check[8000]: info: :
hp-check[8000]: info: :HPLIP-Version: HPLIP 3.16.10
hp-check[8000]: info: :HPLIP-Home: /usr/share/hplip
hp-check[8000]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version
hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[8000]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.10
html=/usr/share/doc/hplip-3.16.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[8000]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[8000]: info: :
hp-check[8000]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[8000]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1479652186
pending_upgrade_time = 0

[installation]
date_time = 20. 11. 16 15:33:40
version = 3.16.10

hp-check[8000]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[8000]: info: :
hp-check[8000]: info: :--------------
hp-check[8000]: info: :| COMPILEDEP |
hp-check[8000]: info: :--------------
hp-check[8000]: info: :
hp-check[8000]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
hp-check[8000]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
hp-check[8000]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------------------------
hp-check[8000]: info: :| General Dependencies |
hp-check[8000]: info: :------------------------
hp-check[8000]: info: :
hp-check[8000]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
hp-check[8000]: info: : python-xml Python XML libraries REQUIRED - 2.1.0 OK -
hp-check[8000]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
hp-check[8000]: info: : sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
hp-check[8000]: info: : pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
hp-check[8000]: info: : pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
hp-check[8000]: info: : libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK -
hp-check[8000]: info: : python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
hp-check[8000]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
hp-check[8000]: info: : python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
hp-check[8000]: info: : cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
hp-check[8000]: info: : reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
hp-check[8000]: info: : pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
hp-check[8000]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[8000]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -
hp-check[8000]: info: : python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
hp-check[8000]: info: : python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[8000]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[8000]: info: : sane SANE - Scanning library REQUIRED - 1.0.25 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :----------------------
hp-check[8000]: info: :| Scan Configuration |
hp-check[8000]: info: :----------------------
hp-check[8000]: info: :
hp-check[8000]: info: : scanext Scan-SANE-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.16.10 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[8000]: info: :
hp-check[8000]: info: :-------------------------
hp-check[8000]: info: :| External Dependencies |
hp-check[8000]: info: :-------------------------
hp-check[8000]: info: :
hp-check[8000]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
hp-check[8000]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
hp-check[8000]: info: : network network -wget OPTIONAL - 1.17.1 OK -
hp-check[8000]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
hp-check[8000]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[8000]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[8000]: info: : dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
hp-check[8000]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :---------------------
hp-check[8000]: info: :| Python Extentions |
hp-check[8000]: info: :---------------------
hp-check[8000]: info: :
hp-check[8000]: info: : hpmudext IO-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: : cupsext CUPS-Extension REQUIRED - 3.16.10 OK -
hp-check[8000]: info: :
hp-check[8000]: info: :------------------------------
hp-check[8000]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[8000]: info: :------------------------------
hp-check[8000]: info: :
hp-check[8000]: info: :device `hpaio:/usb/OfficeJet_Pro_7740_series?serial=CN688350HC' is a Hewlett-Packard OfficeJet_Pro_7740_series all-in-one

hp-check[8000]: info: :
hp-check[8000]: info: :--------------------------
hp-check[8000]: info: :| DISCOVERED USB DEVICES |
hp-check[8000]: info: :--------------------------
hp-check[8000]: info: :
hp-check[8000]: info: : Device URI Model
hp-check[8000]: info: : -------------------------------- ----------------------------
hp-check[8000]: info: : hp:/usb/OfficeJet_Pro_7740_serie HP OfficeJet Pro 7740 series
  s?serial=CN688350HC
hp-check[8000]: info: :
hp-check[8000]: info: :---------------------------------
hp-check[8000]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[8000]: info: :---------------------------------
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :OfficeJet_Pro_7740
hp-check[8000]: info: :------------------
hp-check[8000]: info: :Type: Printer
hp-check[8000]: info: :Device URI: hp:/usb/OfficeJet_Pro_7740_series?serial=CN688350HC
hp-check[8000]: info: :PPD: /etc/cups/ppd/OfficeJet_Pro_7740.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_Pro_7740.ppd ppd file
hp-check[8000]: info: :PPD Description:
hp-check[8000]: info: :Printer status: printer OfficeJet_Pro_7740 is idle. enabled since dim 20 nov 2016 15:32:42 CET
 ready to print
hp-check[8000]: info: :Communication status: Good
hp-check[8000]: info: :
hp-check[8000]: info: :OfficeJet_Pro_7740_fax
hp-check[8000]: info: :----------------------
hp-check[8000]: info: :Type: Fax
hp-check[8000]: info: :Device URI: hpfax:/usb/OfficeJet_Pro_7740_series?serial=CN688350HC
hp-check[8000]: info: :PPD: /etc/cups/ppd/OfficeJet_Pro_7740_fax.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_Pro_7740_fax.ppd ppd file
hp-check[8000]: info: :PPD Description:
hp-check[8000]: info: :Printer status: printer OfficeJet_Pro_7740_fax is idle. enabled since dim 20 nov 2016 15:31:29 CET
hp-check[8000]: info: :Communication status: Good
hp-check[8000]: info: :
hp-check[8000]: info: :
hp-check[8000]: info: :--------------
hp-check[8000]: info: :| PERMISSION |
hp-check[8000]: info: :--------------
hp-check[8000]: info: :
hp-check[8000]: info: :USB OfficeJet_Pro_7740 Required - - OK Node:'/dev/bus/usb/001/010' Perm:' root lp rw- rw- rw- rw- r--'
hp-check[8000]: info: :No errors or warnings.
hp-check[8000]: info: :
hp-check[8000]: info: :Done.

kritika arora (kritika-arora1) wrote :

Hi,

Please replace the existing PPD with the attached PPD at /hplip-3.16.X/ppd/hpcups.

Modifications will be part of the next release of HPLIP.

Thanks,
kritika

Changed in hplip:
status: New → Fix Committed
Download full text (13.2 KiB)

Hello Kritika

Thank you so much for your support. Now, I don't need to use Windows
anymore to user my printer (I love Linux).

So, once again, a hudge thank you.

Best regards

John

On 16.12.2016 14:18, kritika arora wrote:

> Hi,
>
> Please replace the existing PPD with the attached PPD at
> /hplip-3.16.X/ppd/hpcups.
>
> Modifications will be part of the next release of HPLIP.
>
> Thanks,
> kritika
>
> ** Attachment added: "hp-officejet_pro_7740_series.ppd"
> https://bugs.launchpad.net/hplip/+bug/1649550/+attachment/4792348/+files/hp-officejet_pro_7740_series.ppd
>
> ** Changed in: hplip
> Status: New => Fix Committed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1649550
>
> Title:
> HP OfficeJet Pro 7740: no tray choice
>
> Status in HPLIP:
> Fix Committed
>
> Bug description:
> Hello, I'm Using Ubuntu 16.04.
>
> I installed HP OfficeJet Pro 7740 with HPLIP 3.16.10.
> Printing and scanning are working fine but I cannot choose tray 1 or 2. Tray #1 comes by default.
>
> Does the problem come from my installation? Do you think you could
> help?
>
> After over 2 weeks, no one could help in the Question/Answer part. But
> I still have the problem and I believe this is a (small) bug. I
> upgraded to Ubuntu 16.10 and HPLIP 3.16.11). No change.
>
> Is there any hope, this issue would be fixed with a future update of HPLIP?
> Thanks a lot in advance and best regards.
>
> John (Switzerland)
>
> -----------------------------------------------------------
> hp-check.log starts here:
> -----------------------------------------------------------
> hp-check[8000]: info: :
> hp-check[8000]: info: :HP Linux Imaging and Printing System (ver. 3.16.10)
> hp-check[8000]: info: :Dependency/Version Check Utility ver. 15.1
> hp-check[8000]: info: :
> hp-check[8000]: info: :Copyright (c) 2001-15 HP Development Company, LP
> hp-check[8000]: info: :This software comes with ABSOLUTELY NO WARRANTY.
> hp-check[8000]: info: :This is free software, and you are welcome to distribute it
> hp-check[8000]: info: :under certain conditions. See COPYING file for more details.
> hp-check[8000]: info: :
> hp-check[8000]: info: :Note: hp-check can be run in three modes:
> hp-check[8000]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
> hp-check[8000]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
> hp-check[8000]: info: :are installed to successfully compile HPLIP.
> hp-check[8000]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
> hp-check[8000]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
> hp-check[8000]: info: :has the proper dependencies installed to successfully run.
> hp-check[8000]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
> hp-check[8000]: info: :will check both of the above cases (both compile- and run-time dependencies).
> hp-check[8000]: info: :
> hp-check[8000]: info: :Check types:
> hp-check[8000]: info: :a. EXTERNALDEP - External Dependencies
> hp-check[8000]: info: :...

Marc Jadoul (marcjad) on 2017-03-04
Changed in hplip:
status: Fix Committed → Fix Released
Eric Smith (spacewar) wrote :

Contrary to status change, this does not appear to be changed in release. Release 3.17.4 and 3.17.6 still contain the old, single-input-try PPD for the Officejet Pro 7740 series.

Eric Smith (spacewar) wrote :

Still broken in 3.17.7. Whereever the fix said to have been committed on 2017-03-04 went, it's not in the releases.

Eric Smith (spacewar) wrote :

The fix is still not in the 3.17.9 release source tarball.

SwissEagle (6-ubqntu-u) wrote :

A huge thank you if you could fix the problem for good in the next release! Best regards. John

SwissEagle (6-ubqntu-u) wrote :

Hi! fix seems not to be in the 3.17.10 release either...

Antonio Ferraro (anfe67) wrote :

Same here. xubuntu 16.04, hplip 3.17.10, no tray choice. I guess the purpose of the dual tray is to have both trays with different paper formats online at the same time. At the moment this is not usable on the 7740.

Eric Smith (spacewar) wrote :

Finally fixed in 3.17.11.

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