Does not recognize HP Deskjet 2132 on opensuse 42.1

Bug #1646682 reported by Lester
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Unassigned

Bug Description

Ran hp-setup. it did not find the printer. Here is the output of hp-check -r

HP Linux Imaging and Printing System (ver. 3.14.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: suse-42.1 version is not supported. Using suse-13.1 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.1.34-33-default #1 SMP PREEMPT Thu Oct 20 08:03:29 UTC 2016 (fe18aba) GNU/Linux
 Host: Suse-450.lester.lan
 Proc: 4.1.34-33-default #1 SMP PREEMPT Thu Oct 20 08:03:29 UTC 2016 (fe18aba) GNU/Linux
 Distribution: suse 42.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for suse distro 42.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html==/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.14.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.113 OK -
 gs Ghostscript REQUIRED 7.05 9.15 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
 error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed'
 error: dbus DBus REQUIRED - 1.8.22 MISSING 'DBUS may not be installed or not running'
 cups CUPS REQUIRED 1.1 1.7.5 OK 'CUPS Scheduler is running'
 error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'

-------------------------
| General Dependencies |
-------------------------

 error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
 error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed'
 error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.4 OK -
 error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: libpthread POSIX-Threads-Lib REQUIRED - 2.19 MISSING 'libpthread needs to be installed'
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 error: python-devel Python-SDK REQUIRED 2.2 2.7.12 MISSING 'python-devel needs to be installed'
 pyqt4 Python-Qt4 REQUIRED 4.0 4.11.4 OK -
 error: cups-devel CUPS-SDK REQUIRED - 1.7.5 MISSING 'cups-devel needs to be installed'
 error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane Scan-Lib REQUIRED - - OK -
 error: cups-image CUPS-Image-Lib REQUIRED - 1.7.5 MISSING 'cups-image needs to be installed'
 error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 python-xml Python-XML-Lib REQUIRED - 2.1.1 OK -
 error: python-notify Desktop-notifications OPTIONAL - - MISSING 'python-notify needs to be installed'

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.6 OK -
 hpmudext IO-Extension REQUIRED - 3.14.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

lpstat
------
Type: Unknown
Device URI: No destinations added.

--------------
| PERMISSION |
--------------

error: Unsupported model: DeskJet_2130_series

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'dbus-1-devel' package is missing/incompatible
error: 'python-gobject2' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libjpeg-devel' package is missing/incompatible
error: 'glibc' package is missing/incompatible
error: 'python-devel' package is missing/incompatible
error: 'python-xml' package is missing/incompatible
error: 'libpython2_7-1_0' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'cupsddk' package is missing/incompatible
error: 'sane-backends-devel' package is missing/incompatible
error: 'libusb-1_0-devel' package is missing/incompatible
error: 'libusb-1_0-0' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'net-snmp-devel' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'avahi-utils' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python-imaging' package is missing/incompatible
error: 'python-notify' package is missing/incompatible

Total Errors: 15
Total Warnings: 1

Run 'hp-doctor' command to prompt and fix the issues.

Done.

Revision history for this message
Ajay Kedar (ajay-kedar) wrote :

Hi,

Please download and install the latest package from following link

http://hplipopensource.com/hplip-web/install/install/index.html

Regards,
Ajay

Changed in hplip:
status: New → In Progress
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