HP Device Manager can't print testpage and does not show status of supplies of HP Laserjet ProM201n

[Bit Juggler]

What does NOT work:
===================

- Every time HP Device Manager is started from the system tray it gives the error message "The device is busy, powered down or unplugged. (5002)"
- HP Device Manager won't print a status page ("Unable to communicate with with printer HP_Laserjet_Pro_M201n. Please check the printer and ty again.")
- HP Device Manager won't show the status of "Supplies"

What works:
===========

+ the printer responds to PING
+ the printers WEB-interface can be accessed and works as expected
+ printing from within applications (like libreoffice, kwrite, okular, ...) works
+ when a print job starts or is finished HP Device manager will issue a notification
+ HP Device Managers "Printer Control" can be used to start/stop the printer

The Problem occurs in openSUSE 42.2 Beta 1 as well as in openSUSE 42.1.

System setup for openSUSE 42.2 Beta 1:
======================================

KDE-Plasma 5.7.2
KDE-Frameworks 5.24.0
QT 5.6.1
Kernel 4.4.19-1

hplip 3.16.5-138.1
hplip-hpijs 3.16.5-138.1
hplip-sane 3.16.5-138.1

cups 2.1.3-195.11
cups-client 2.1.3-195.11
cups-filters| 1.8.2-62.7
cups-filters-cups-browsed 1.8.2-62.7
cups-filters-foomatic-rip 1.8.2-62.7
cups-filters-ghostscript 1.8.2-62.7
cups-libs 2.1.3-195.11
cups-libs-32bit 2.1.3-195.12
cups-pk-helper 0.2.5-6.4
cups-pk-helper-lang 0.2.5-6.4
python3-cupshelpers 1.5.7-6.1
python3-cups 1.9.72-4.2

System setup for openSUSE 42.1:
===============================

KDE-Plasma 5.7.4
KDE-Frameworks 5.25.0
QT 5.7.0
Kernel 4.7.2-2

hplip 3.16.5-137.1
hplip-hpijs 3.16.5-137.1
hplip-sane 3.16.5-137.1

cups 2.1.3-193.1
cups-client 2.1.3-193.1
cups-filters| 1.8.2-62.1
cups-filters-cups-browsed 1.8.2-62.1
cups-filters-foomatic-rip 1.8.2-62.1
cups-filters-ghostscript 1.8.2-62.1
cups-libs 2.1.3-193.1
cups-libs-32bit 2.1.3-193.1
cups-pk-helper 0.2.5-5.1
cups-pk-helper-lang 0.2.5-5.1
python-cups 1.9.72-2.2
python-cupshelpers 1.5.7-3.6
python3-cups 1.9.72-3.2

Some more information:
======================

"lpstat -t" yields

scheduler is running
no system default destination
device for HP_LaserJet_Pro_M201n: hp:/net/HP_LaserJet_Pro_M201n?ip=192.168.3.100
HP_LaserJet_Pro_M201n accepting requests since Sun Sep 4 18:24:14 2016
printer HP_LaserJet_Pro_M201n is idle. enabled since Sun Sep 4 18:24:14 2016

"hp-check -t" throws the following errors

error: 'libtool' package is missing/incompatible
error: 'libgphoto2-devel' package is missing/incompatible
error: 'net-snmp-devel' package is missing/incompatible
error: 'sane-backends-devel' package is missing/incompatible
error: 'python-devel' package is missing/incompatible
error: 'python-xml' package is missing/incompatible
error: 'libpython2_7-1_0' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'cupsddk' package is missing/incompatible
error: 'libusb-1_0-devel' package is missing/incompatible
error: 'libusb-1_0-0' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'libjpeg-devel' package is missing/incompatible
error: 'dbus-1-devel' package is missing/incompatible
error: 'python-gobject2' package is missing/incompatible

For the complete log see attachment "hp-check.log"

The last update to hplip 3.16.5-138.3 did not solve the problem.

[Ajay Kedar (ajay-kedar)]

Hi,

Can you try download and install the latest HPLIP source from http://hplipopensource.com/hplip-web/index.html. Your hplip is old and may be distro provided. The errors in hp-check indicates the same.

Regards,
Ajay

[Bit Juggler (suse-junky)]

At http://hplipopensource.com/hplip-web/index.html there was no installer for openSUSE 42.2 so i could not do any tests for openSUSE 42.2.

But i downloaded the installer for openSUSE 42.1 and installed HPLIP (3.16.9) with the installer into my openSUSE 42.1 system.

The result: No changes, the behavior is still the same (for details see my post #1).

I ran "hp-check -t" and attache the results.

[Bit Juggler (suse-junky)]

One month gone without any response ???

Is this here the wrong place to report the problem?

Can i do anything more to help solving the problem?