Bug #1585421 “HPLIP will not install on Ubuntu Gnome 16.04 LTS (...” : Bugs : HPLIP

Revision history for this message

Len Sorbello (djlen-ny) wrote on 2016-05-25:

#1

tried to configure hplip-3.16.5 but failed Edit (10.0 KiB, text/plain)

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2016-05-25:

#2

From the logs attached it seems that you don't have g++ (c++ compiler) installed. Just download the latest "hplip-3.16.5" from hplipopensource.com and run the following command as normal user and follow the prompts

"sh hplip-3.16.5.run"

Revision history for this message

Len Sorbello (djlen-ny) wrote on 2016-05-25: Re: [Bug 1585421] Re: HPLIP will not install on Ubuntu Gnome 16.04 LTS (16.10 64-bit)

#3

Download full text (8.5 KiB)

It seems as though some things are still missing:
I'll paste the terminal dialog below:

len@ALIEN:~/Downloads$ sh hplip-3.16.5.run
Creating directory hplip-3.16.5
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.5 Self Extracting
Archive...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

It seems as though some things are still missing:
I'll paste the terminal dialog below:

len@ALIEN:~/Downloads$ sh hplip-3.16.5.run
Creating directory hplip-3.16.5
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.5 Self Extracting 
Archive.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................chown: 
changing ownership of './.libs/libhpipp.so.0.0.1T': Operation not permitted
chown: changing ownership of './.libs/hpmudext.soT': Operation not permitted
chown: changing ownership of './.libs/libhpmud.so.0.0.6T': Operation not 
permitted
chown: changing ownership of './.libs/cupsext.soT': Operation not permitted
chown: changing ownership of './.libs/libsane-hpaio.so.1.0.0T': 
Operation not permitted
chgrp: changing group of './.libs/libhpipp.so.0.0.1T': Operation not 
permitted
chgrp: changing group of './.libs/hpmudext.soT': Operation not permitted
chgrp: changing group of './.libs/libhpmud.so.0.0.6T': Operation not 
permitted
chgrp: changing group of './.libs/cupsext.soT': Operation not permitted
chgrp: changing group of './.libs/libsane-hpaio.so.1.0.0T': Operation 
not permitted

HP Linux Imaging and Printing System (ver. 3.16.5)
HPLIP Installer ver. 5.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Wed-25-May-2016_16:12:37.log

/
note: Defaults for each question are maked with a '*'. Press <enter> to 
accept the default.
error: ubuntu-16.10 version is not supported, so all dependencies may 
not be installed. However trying to install using ubuntu-16.04 version 
packages.

Press 'y' to continue auto installation. Press 'n' to quit auto 
instalation(y=yes, n=no*): y

INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common 
options.
Custom mode allows you to choose installation options to fit specific 
requirements.

Please choose the installation mode (a=automatic*, c=custom, q=quit) : c

Initializing. Please wait...

INTRODUCTION
------------
This installer will install HPLIP version 3.16.5 on your computer.
Please close any running package management systems now (YaST, Adept, 
Synaptic, Up2date, etc).

DISTRO/OS CONFIRMATION
----------------------
Distro appears to be Ubuntu 16.10.

Is "Ubuntu 16.10" your correct distro/OS and version (y=yes*, n=no, 
q=quit) ? y

SELECT HPLIP OPTIONS
--------------------
You can select which HPLIP options to enable. Some options require extra 
dependencies.

Do you wish to enable 'Network/JetDirect I/O' (y=yes*, n=no, q=quit) ? y
Do you wish to enable 'Graphical User Interfaces (Qt4)' (y=yes*, n=no, 
q=quit) ? y
Do you wish to enable 'Graphical User Interfaces (Qt5)' (y=yes, n=no*, 
q=quit) ? y
Do you wish to enable 'PC Send Fax support' (y=yes*, n=no, q=quit) ? n
Do you wish to enable 'Scanning support' (y=yes*, n=no, q=quit) ? y
Do you wish to enable 'HPLIP documentation (HTML)' (y=yes*, n=no, 
q=quit) ? y

ENTER USER PASSWORD
-------------------
Please enter the sudoer (len)'s password:

INSTALLATION NOTES
------------------
Enable the universe/multiverse repositories. Also be sure you are using 
the Ubuntu "Main" Repositories. See: 
https://help.ubuntu.com/community/Repositories/Ubuntu for more 
information.  Disable the CD-ROM/DVD source if you do not have the 
Ubuntu installation media inserted in the drive.

Please read the installation notes. Press <enter> to continue or 'q' to 
quit:

SECURITY PACKAGES
-----------------
AppArmor is installed.
AppArmor protects the application from external intrusion attempts 
making the application secure

Would you like to have this installer install the hplip specific 
policy/profile (y=yes, n=no*, q=quit) ? y

RUNNING PRE-INSTALL COMMANDS
----------------------------
OK

MISSING DEPENDENCIES
--------------------
Following dependencies are not installed. HPLIP will not work if all 
REQUIRED dependencies are not installed and some of the HPLIP features 
will not work if OPTIONAL dependencies are not installed.
Package-Name         Component            Required/Optional
pyqt5-dbus           gui_qt5              REQUIRED
pyqt5                gui_qt5              REQUIRED
Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ? y

INSTALL MISSING OPTIONAL DEPENDENCIES
-------------------------------------
note: Installation of dependencies requires an active internet connection.

CHECKING FOR NETWORK CONNECTION
-------------------------------
Network connection present.

RUNNING PRE-PACKAGE COMMANDS
----------------------------
sudo dpkg --configure -a (Pre-depend step 1)
sudo apt-get install --yes --force-yes -f (Pre-depend step 2)
sudo apt-get update (Pre-depend step 3)
OK

DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
error: A required dependency 'pyqt5-dbus (PyQt 5 DBus - DBus Support for 
PyQt5)' is still missing.
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python 
(for Qt version 4.x))' is still missing.

RUNNING POST-PACKAGE COMMANDS
-----------------------------
OK

RE-CHECKING DEPENDENCIES
------------------------
error: A required dependency 'pyqt5-dbus (PyQt 5 DBus - DBus Support for 
PyQt5)' is still missing.
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python 
(for Qt version 4.x))' is still missing.
error: Installation cannot continue without these dependencies.
error: Please manually install this dependency and re-run this installer.
len@ALIEN:~/Downloads$

On 25/05/16 12:00, Gaurav Sood wrote:
> sh hplip-3.16.5.run

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2016-05-25:

#4

You chose custom installation. Can you try and check automatic installation if it works.

Revision history for this message

Len Sorbello (djlen-ny) wrote on 2016-05-25:

#5

Screenshot from 2016-05-26 07-46-12.png Edit (52.9 KiB, image/png; name="Screenshot from 2016-05-26 07-46-12.png")
Screenshot from 2016-05-26 07-51-31.png Edit (117.8 KiB, image/png; name="Screenshot from 2016-05-26 07-51-31.png")

Hi Gaurav,

I didn't see any errors this time, however, after rebooting and running
the HP Device Manager setup, it detects the printer but asks for the ppd
file; when browsing in there for the file, the ppd for my printer (HP
Officejet Pro 8630) is not there.
HP Device Manager - Setup

When I browse, I find the following;
Browse ppd files

If I browse to a pre-extracted folder in downloads
(home/downloads/hplip-3.16.5/ppd there are 2 folders in there hpcups and
hpijs. In hpcups, there is a ppd; hp-officejet_pro_8630.ppd.gz and in
hpijs there is hp-officejet_pro_8630-hpijs.ppd.gz Is one of these ok to
use? either one or is one better than the other??

Thank you for your assistance
Len

On 25/05/16 20:50, Gaurav Sood wrote:
> You chose custom installation. Can you try and check automatic
> installation if it works.
>

Revision history for this message

Len Sorbello (djlen-ny) wrote on 2016-05-25:

#6

Download full text (10.4 KiB)

Selected the hpcups version in my downloads folder and it installed ok,
and printed the HP Printer Test Page.

I ran the Device/Diagnose HPLIP Driver and it returned the following;

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 16.10) is either deprecated or not yet
supported.
The diagnosis is limited on unsupported platforms. Do you want to
continue?(y=yes*, n=no):y

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.16.5)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....
warning: 12-16.10 version is not supported. Using 12-16.04 versions
dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

  Kernel: 4.4.0-23-generic #41-Ubuntu SMP Mon May 16 23:04:25 UTC 2016
GNU/Linux
  Host: ALIEN
  Proc: 4.4.0-23-generic #41-Ubuntu SMP Mon May 16 23:04:25 UTC 2016
GNU/Linux
  Distribution: 12 16.10
  Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.5
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12
distro 16.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.5
html=/usr/share/doc/hplip-3.16.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such...

Selected the hpcups version in my downloads folder and it installed ok, 
and printed the HP Printer Test Page.

I ran the Device/Diagnose HPLIP Driver and it returned the following;

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.16.5)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu  16.10) is either deprecated or not yet 
supported.
The diagnosis is limited on unsupported platforms. Do you want to 
continue?(y=yes*, n=no):y

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.16.5)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....
warning: 12-16.10 version is not supported. Using 12-16.04 versions 
dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.4.0-23-generic #41-Ubuntu SMP Mon May 16 23:04:25 UTC 2016 
GNU/Linux
  Host: ALIEN
  Proc: 4.4.0-23-generic #41-Ubuntu SMP Mon May 16 23:04:25 UTC 2016 
GNU/Linux
  Distribution: 12 16.10
  Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.5
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 
distro  16.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.16.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.5
html=/usr/share/doc/hplip-3.16.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1464212231
pending_upgrade_time = 0
latest_available_version = 3.16.5

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hpfax:/net/HP_Officejet_Pro_8630?ip=192.168.0.7"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 26/05/16 08:09:48
version = 3.16.5

<Package-name>        <Package-Desc> <Required/Optional> <Min-Version> 
<Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
--------------

gcc                  gcc - GNU Project C and C++ 
Compiler                         REQUIRED        - 5.3.1           
OK         -
  make                 make - GNU make utility to maintain groups of 
programs       REQUIRED        3.0             4.1 OK         -
  libtool              libtool - Library building support 
services                  REQUIRED        - 2.4.6           OK         -

------------------------
| General Dependencies |
------------------------

libcrypto            libcrypto - OpenSSL cryptographic 
library                    REQUIRED        - 1.0.2           OK         -
  python-xml           Python XML 
libraries                                         REQUIRED 
-               2.1.1           OK         -
  libnetsnmp-devel     libnetsnmp-devel - SNMP networking library 
development files REQUIRED        5.0.9           5.7.3 OK         -
  sane-devel           SANE - Scanning library development 
files                    REQUIRED        - 1.0.25          OK         -
  pil                  PIL - Python Imaging Library (required for 
commandline scanning with hp-scan) OPTIONAL        - 1.1.7           
OK         -
  pyqt4-dbus           PyQt 4 DBus - DBus Support for 
PyQt4                         REQUIRED        4.0 4.11.4          
OK         -
  libpthread           libpthread - POSIX threads 
library                           REQUIRED        - 2.23            
OK         -
  python-devel         Python devel - Python development 
files                      REQUIRED        2.2 2.7.11          OK         -
  cups-devel           CUPS devel- Common Unix Printing System 
development files    REQUIRED        -               2.1.3 OK         -
  python-dbus          Python DBus - Python bindings for 
DBus                       REQUIRED        0.80.0 1.2.4           
OK         -
  cups-ddk             CUPS DDK - CUPS driver development 
kit                       OPTIONAL        - -               OK         -
  reportlab            Reportlab - PDF library for 
Python                           OPTIONAL        2.0 3.3.0           
OK         -
  pyqt4                PyQt 4- Qt interface for Python (for Qt version 
4.x)         REQUIRED        4.0             4.11.4 OK         -
  libusb               libusb - USB 
library                                         REQUIRED -               
1.0             OK         -
  cups-image           CUPS image - CUPS image development 
files                    REQUIRED        - 2.1.3           OK         -
  python2X             Python 2.2 or greater - Python programming 
language          REQUIRED        2.2             2.7.11 OK         -
  python-notify        Python libnotify - Python bindings for the 
libnotify Desktop notifications OPTIONAL        - -               
OK         -
  libjpeg              libjpeg - JPEG 
library                                       REQUIRED -               
-               OK         -
  sane                 SANE - Scanning 
library                                      REQUIRED -               
1.0.25          OK         -

----------------------
| Scan Configuration |
----------------------

scanext Scan-SANE-Extension REQUIRED        -               
3.16.5          OK         -
  hpaio HPLIP-SANE-Backend REQUIRED        -               
3.16.5          OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

gs                   GhostScript - PostScript and PDF language 
interpreter and previewer REQUIRED        7.05 9.18            OK         -
  cups                 CUPS - Common Unix Printing 
System                           REQUIRED        1.1 2.1.3           
OK         'CUPS Scheduler is running'
  network              network 
-wget                                                OPTIONAL 
-               1.17.1          OK         -
  scanimage            scanimage - Shell scanning 
program                           OPTIONAL        1.0 1.0.25          
OK         -
  policykit            PolicyKit - Administrative policy 
framework                  OPTIONAL        - 0.105           OK         -
  xsane                xsane - Graphical scanner frontend for 
SANE                  OPTIONAL        0.9 0.999           OK         -
  dbus                 DBus - Message bus 
system                                    REQUIRED -               
1.10.6          OK         -
  avahi-utils avahi-utils OPTIONAL        -               
0.6.32          OK         -

---------------------
| Python Extentions |
---------------------

hpmudext IO-Extension REQUIRED        -               3.16.5          
OK         -
  cupsext CUPS-Extension REQUIRED        -               3.16.5          
OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_Officejet_Pro_8630?ip=192.168.0.7' is a 
Hewlett-Packard HP_Officejet_Pro_8630 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Officejet_Pro_8630
---------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8630?ip=192.168.0.7
PPD: /etc/cups/ppd/HP_Officejet_Pro_8630.ppd
warning: Failed to read /etc/cups/ppd/HP_Officejet_Pro_8630.ppd ppd file
PPD Description:
Printer ready to printr HP_Officejet_Pro_8630 is idle.  enabled since 
Thu 26 May 2016 08:03:47 AEST
Communication status: Good

HP_Officejet_Pro_8630_fax
-------------------------
Type: Fax
Device URI: hpfax:/net/HP_Officejet_Pro_8630?ip=192.168.0.7
PPD: /etc/cups/ppd/HP_Officejet_Pro_8630_fax.ppd
warning: Failed to read /etc/cups/ppd/HP_Officejet_Pro_8630_fax.ppd ppd file
PPD Description:
Printer status: printer HP_Officejet_Pro_8630_fax is idle.  enabled 
since Thu 26 May 2016 08:03:06 AEST
Communication status: Good

--------------
| PERMISSION |
--------------

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_Officejet_Pro_8630.ppd file
warning: Insufficient permission to access file 
/etc/cups/ppd/HP_Officejet_Pro_8630.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on 
http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

_______________________________________________________________

On 25/05/16 20:50, Gaurav Sood wrote:
> You chose custom installation. Can you try and check automatic
> installation if it works.
>

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2016-05-26:

#7

Please use the hpcups one

Revision history for this message

Mark Preston (emarkpreston) wrote on 2017-11-27:

#8

output of hp-check -t Edit (10.3 KiB, text/plain)

This is Ubuntu 16.04 LTS. Printer is HP MPS227-fdw. All A-OK, when scanner fails and hp device manager "insists" on update. That breaks all. Several hours later I can neither print nor scan.

Running hp-check -t shows NO problems. Running lsusb in terminal does not see printer. From: https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting/TroubleshootPrinting

says uses YAST to install QT5. This is Ubuntu no YAST available.

https://developers.hp.com/node/4086 -- this page shows dependencies, give no way to find them in convenient way to install them.

Full install log file attached.

HPLIP

HPLIP will not install on Ubuntu Gnome 16.04 LTS (16.10 64-bit)

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