Incorrect IEEE 1284 Device ID when installing HP LaserJet Professional P1102w

[Jonathan Warren]

Thanks in advance, for any help you can give.

##### Linux distribution and version: Ubuntu 14.04 64-bit, fully updated

##### Printer make and model: HP LaserJet Professional P1102w

##### Output from hp-check -t:

HP Linux Imaging and Printing System (ver. 3.14.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the
proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-76-generic #120-Ubuntu SMP Mon Jan 18 15:59:10 UTC 2016 GNU/Linux
 Host: suuriya
 Proc: 3.13.0-76-generic #120-Ubuntu SMP Mon Jan 18 15:59:10 UTC 2016 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.14.3

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 2016-01-28 15:42:39
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.4 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------------------------------- --------------------------------
  hp:/usb/HP_LaserJet_Professional_P_1102w?serial=00000000 HP LaserJet Professional P 1102w
  0W483610PR1a

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Hewlett-Packard-HP-LaserJet-Professional-P-1102w
------------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W483610PR1a
PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Professional-P-1102w.ppd
PPD Description: HP LaserJet Professional P 1102w, hpcups 3.14.3, requires proprietary plugin
Printer ready to printr Hewlett-Packard-HP-LaserJet-Professional-P-1102w is idle. enabled since 2016-01-28 15:40:43 +0000
Communication status: Good

--------------
| PERMISSION |
--------------

USB Hewlett-Packard-HP-LaserJet-Professional-P-1102w Required - - OK Node:'/dev/bus/usb/001/010' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

##### Explanation of the problem:

When I try to install this printer using the HPLIP driver, I get the following error from system-config-printer:

**** Incorrect IEEE 1284 Device ID: [u'drv:///hpcups.drv/hp-laserjet_professional_p_1102w.ppd']
**** Actual ID is MFG:Hewlett-Packard;MDL:HP LaserJet Professional P 1102w;
**** Please report a bug against the HPLIP component

When printing a test page, the printer's state goes through the processing states and ends at "Idle - ready to print", but the print job has a "Stopped" status in the queue, and it never prints.

##### Steps to reproduce:

1. Run system-config-printer either on the command line or via the System Settings - Printers menu. The above errors are only visible if the program is run on the command line. If there are any previous printer configuration attempts, delete them.
2. It says "There are no printers configured yet." Click the Add button.
3. In the New Printer window that opens, in the Devices menu, select HP LaserJet Professional P 1102w. In the Connection menu, select HP Linux Imaging and Printing (HPLIP). Click the Forward button. The program searches for, and installs, a printer driver.
4. In the Describe Printer window that opens, leave the field values as-is. Click the Apply button.
5. In the "Would you like to print a test page?" window that opens, click the "Print Test page" button. Click OK to the job submission window that opens.
6. The Printer Properties window opens, showing settings fields, including Printer State. Click OK to close it.
7. In the Printers window, right click the newly installed printer, select View Print Queue. In the Document Print Status window that opens, notice that the job is Stopped.

I also tried the following things:

# Running hp-doctor. No change.

# Selecting a USB connection, instead of HPLIP. The print job stops with this error: "HP Device requires a proprietary binary Plug-in, run hp-plugin". I ran that program, and it said it finished successfully. Using that same printer configuration, if I cancel the stopped job and create a new job, it also stops with the same "run hp-plugin" error. If I delete that printer configuration and create a new one, selecting a USB connection again, the print job stops with that same error.

# This printer worked a few days ago on Lubuntu 14.04 32-bit using the foomatic driver from http://foo2zjs.rkkda.com/. I tried installing it on this computer. The Printer State field stops at "Processing - Waiting for printer to become available.", and a job never shows up in the queue. The printer is turned on and plugged in via USB. Nothing obvious has changed about the printer's physical condition/setup since the last time it was working.

[goutam (goutamkk)]

Hi Jonathan,

Can you try installing the latest hplip-3.15.11 drivers. You can download the auto installer package 'hplip-3.15.11.run' from here http://hplipopensource.com/hplip-web/gethplip.html.

Run command 'sh hplip-3.15.11.run' in terminal to install the driver.

Use command 'hp-setup' to configure the print queue.

Let us know if the issue remains same.

Thanks
Goutam

[Jonathan Warren (jonathtn)]

Hi Goutam,

That worked. Thank you very much!

Best,
Jonathan

On Fri, 29 Jan 2016 05:13:43 -0000
goutam <email address hidden> wrote:

> Hi Jonathan,
>
> Can you try installing the latest hplip-3.15.11 drivers. You can
> download the auto installer package 'hplip-3.15.11.run' from here
> http://hplipopensource.com/hplip-web/gethplip.html.
>
> Run command 'sh hplip-3.15.11.run' in terminal to install the
> driver.
>
> Use command 'hp-setup' to configure the print queue.
>
> Let us know if the issue remains same.
>
> Thanks
> Goutam
>