HP plugin installation hangs after accepting license
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
When trying to add a new HP printer which needs the proprietary HP plugin the plugin install hangs after accepting the license. I have tried the GUI install as well as the command line install (hp-plugin -i -g).
On the command line the activity indicator keeps spinning forever after accepting the license.
This is on On Kubuntu 15.10 beta2
I'm happy to provide additional information if needed.
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: hplip 3.15.7-0ubuntu4
ProcVersionSign
Uname: Linux 4.2.0-12-generic x86_64
ApportVersion: 2.19-0ubuntu1
Architecture: amd64
CupsErrorLog:
CurrentDesktop: KDE
Date: Fri Oct 2 09:45:08 2015
InstallationDate: Installed on 2015-09-30 (1 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Alpha amd64 (20150924)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: ASUSTeK Computer Inc. UX31E
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/12/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.212
dmi.board.
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: UX31E
dmi.product.
dmi.sys.vendor: ASUSTeK Computer Inc.
Status changed to 'Confirmed' because the bug affects multiple users.