Printing does not work - gives message done, but no printing

Bug #1475022 reported by Roger Davis on 2015-07-15
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

Whatever I select to print, document or test page, message says done, no printing occurs.

Everything works in Windows, just not in Ubuntu 14.04

At first attempt, gave a Ubuntu system error, but later as above.

----------------------------
roger@roger-desktop:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.15.7)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.15.7)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.15.7)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-51-generic #84-Ubuntu SMP Wed Apr 15 12:08:34 UTC 2015 GNU/Linux
 Host: roger-desktop
 Proc: 3.13.0-51-generic #84-Ubuntu SMP Wed Apr 15 12:08:34 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.7
html=/usr/share/doc/hplip-3.15.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.7

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1436983996
pending_upgrade_time = 0
latest_available_version = 3.15.7

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hpfax:/usb/HP_Color_LaserJet_Pro_MFP_M177fw?serial=CNB6FDDFPL"
printer_name = HP_Color_LaserJet_Pro_MFP_M177fw
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 07/15/2015 13:56:38
version = 3.15.7

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.7 OK -
 hpmudext IO-Extension REQUIRED - 3.15.7 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.7 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.7 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_Color_LaserJet_Pro_MFP_M177fw?serial=CNB6FDDFPL' is a Hewlett-Packard HP_Color_LaserJet_Pro_MFP_M177fw all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------------
  hp:/usb/HP_Color_LaserJet_Pro_MF HP Color LaserJet Pro MFP M177fw
  P_M177fw?serial=CNB6FDDFPL

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Hewlett-Packard-HP-Color-LaserJet-Pro-MFP-M177fw
------------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_Pro_MFP_M177fw?serial=CNB6FDDFPL
PPD: /etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-Pro-MFP-M177fw.ppd
PPD Description: HP Color LaserJet Pro MFP m177fw, hpcups 3.15.7, requires proprietary plugin
Printer status: printer Hewlett-Packard-HP-Color-LaserJet-Pro-MFP-M177fw is idle. enablready to print5 Jul 2015 01:50:59 PM PDT
Required plug-in status: Installed
Communication status: Good

HP-Fax
------
Type: Fax
Device URI: hpfax:/usb/HP_Color_LaserJet_Pro_MFP_M177fw?serial=CNB6FDDFPL
PPD: /etc/cups/ppd/HP-Fax.ppd
PPD Description: HP Fax2 hpcups
Printer status: printer HP-Fax is idle. enabled since Wed 15 Jul 2015 01:34:16 PM PDT
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB Hewlett-Packard-HP-Color-LaserJet-Pro-MFP-M177fw Required - - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
Plugin's already installed

Diagnose completed...

Related branches

Roger Davis (rogerdavis-d) wrote :

I gave up, reinstalled the previous version, now all is well.

Everything works fine with HPLIP-3.15.6, printing does not work with HPLIP-3.15.7.

NOTHING changed except the version of HPLIP.

DJ (twk3) wrote :

Switching back to 3.15.6 fixed this for me as well. Also a Pro-MFP-M177fw

goutam (goutamkk) wrote :

This is an issue with hplip 3.15.7 drivers. I have provided the patch
for the same in the bug report
https://bugs.launchpad.net/hplip/+bug/1476920. This issue will be resolved in our next version of hplip.

Sorry for the inconvenience.

Changed in hplip:
status: New → Confirmed
MAKAPOH (makapoh) wrote :

i have same problem with hplip 3.15.9 and Pro-MFP-M125ra
without install hp-plugin it shows backend error
after hp-plugin setup it gives message done, but no printing

MAKAPOH (makapoh) wrote :

with 3.15.6 also same problem...

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