HPLIP GUI Crashes on Linux Mint 17.1 Cinnamon when clicking on "Settings" Button at the Tray Menu.

[Felix]

HPLIP GUI Crashes on Linux Mint 17.1 Cinnamon when clicking on "Settgings" Button at the Tray Menu. Seems to happen to other users as well: http://www.linuxmintusers.de/index.php?topic=25506.msg356990#msg356990 thanks. Felix

hp-doctor after crashing

HP Linux Imaging and Printing System (ver. 3.15.6)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....
Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-37-generic #64-Ubuntu SMP Mon Sep 22 21:28:38 UTC 2014 GNU/Linux
 Host: server-Z87X-D3H
 Proc: 3.13.0-37-generic #64-Ubuntu SMP Mon Sep 22 21:28:38 UTC 2014 GNU/Linux
 Distribution: linuxmint 17.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 17.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.6
html=/usr/share/doc/hplip-3.15.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Datei oder Verzeichnis nicht gefunden

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1435709158
pending_upgrade_time = 0
latest_available_version = 3.15.6

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/HP_Officejet_Color_MFP_X585?zc=HP-Officejet-X585F"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 01.07.2015 10:54:06
version = 3.15.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.6 OK -
 hpmudext IO-Extension REQUIRED - 3.15.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Officejet_Color_MFP_X585
---------------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Color_MFP_X585?zc=HP-Officejet-X585F
PPD: /etc/cups/ppd/HP_Officejet_Color_MFP_X585.ppd
PPD Description: HP Officejet Color MFP X585 Postscript (recommended)
Printer status: printer HP_Officejet_Color_MFP_X585 is idle. enabled since Mi 01 Jul 2015 02:08:05 CEST
Communication status: Good

Lexmark-Pro5500
---------------
Type: Unknown
Device URI: dnssd://Lexmark%20Pro5500%20Series._printer._tcp.local/
PPD: /etc/cups/ppd/Lexmark-Pro5500.ppd
PPD Description: Lexmark Pro5500 Series
Printer status: printer Lexmark-Pro5500 is idle. enabled since Mi 01 Jul 2015 10:45:05 Data file sent successfully.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
unknown protocol device_uri=dnssd://Lexmark%20Pro5500%20Series._printer._tcp.local/

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

[goutam (goutamkk)]

Hi

Can you provide the output of 'hp-toolbox -g'

Launch 'hp-toolbox -g'
goto Configure - > preferences and click on the 'System Tray Icon' and provide us the output 'hp-toolbox -g' .

Let us know if you are able to see the crash.

Regards,
goutam

[Felix (webblaster2k)]

Hi,
i have to admit, that the GUI itself seems to work fine and stays open, but only the system tray itself is disapearing:

server@server-Z87X-D3H ~ $ hp-toolbox -g

HP Linux Imaging and Printing System (ver. 3.15.6)
HP Device Manager ver. 15.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-toolbox(UI)[4268]: debug: Initializing toolbox UI (Qt4)...
hp-toolbox(UI)[4268]: debug: HPLIP Version: 3.15.6
hp-toolbox(UI)[4268]: debug: ['unknown', 'mepis', 'debian', 'suse', 'mandriva', 'fedora', 'redhat', 'rhel', 'slackware', 'gentoo', 'redflag', 'ubuntu', 'xandros', 'freebsd', 'linspire', 'ark', 'pclinuxos', 'centos', 'igos', 'linuxmint', 'linpus', 'gos', 'boss', 'lfs']
hp-toolbox(UI)[4268]: debug: Determining distro...
hp-toolbox(UI)[4268]: debug: Distro name=linuxmint
hp-toolbox(UI)[4268]: debug: Distro version=17.1
hp-toolbox(UI)[4268]: debug: distro=22, distro_version=17.1
hp-toolbox(UI)[4268]: debug: Auto installation is supported for Distro =linuxmint version =17.1
hp-toolbox(UI)[4268]: debug: Loading user settings...
hp-toolbox(UI)[4268]: debug: FAB command: /usr/bin/hp-fab
hp-toolbox(UI)[4268]: debug: Scan command: /usr/bin/xsane -V %SANE_URI%
hp-toolbox(UI)[4268]: debug: Auto refresh: False
hp-toolbox(UI)[4268]: debug: Auto refresh rate: 30
hp-toolbox(UI)[4268]: debug: Auto refresh type: 1
hp-toolbox(UI)[4268]: debug: Systray visible: 0
hp-toolbox(UI)[4268]: debug: Systray messages: 0
hp-toolbox(UI)[4268]: debug: Last used device URI: hp:/net/HP_Officejet_Color_MFP_X585?zc=HP-Officejet-X585F
hp-toolbox(UI)[4268]: debug: Last used printer:
hp-toolbox(UI)[4268]: debug: Working directory: .
hp-toolbox(UI)[4268]: debug: HPLIP Installed_version=3.15.6 Available_version=3.15.6
hp-toolbox(UI)[4268]: debug: Starting GUI loop...
hp-toolbox(UI)[4268]: debug: Rescanning device list...
hp-toolbox(UI)[4268]: debug: Cache miss: hp_officejet_color_mfp_x585
hp-toolbox(UI)[4268]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Searching for section [hp_officejet_color_mfp_x585] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Found section [hp_officejet_color_mfp_x585] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Cache miss: hp_officejet_pro_x476dw_mfp
hp-toolbox(UI)[4268]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Searching for section [hp_officejet_pro_x476dw_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Found section [hp_officejet_pro_x476dw_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[4268]: debug: Exception: 4 (Unknown/invalid device-uri field)
hp-toolbox(UI)[4268]: debug: Adds: hp:/net/HP_Officejet_Pro_X476dw_MFP?ip=192.168.178.57,hp:/net/HP_Officejet_Color_MFP_X585?zc=HP-Officejet-X585F
hp-toolbox(UI)[4268]: debug: Removals (1):
hp-toolbox(UI)[4268]: debug: Updates:
hp-toolbox(UI)[4268]: debug: adding: hp:/net/HP_Officejet_Pro_X476dw_MFP?ip=192.168.178....