HPLIP installer prompts to set up printers, even when printers are already set up

Bug #1464013 reported by Daniel Barrett on 2015-06-10
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

Every time I run the install the latest version of HPLIP through HP Upgrade Manager, it eventually prompts me:

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) :

If I continue, the installer creates duplicate, redundant printers, since I already have printers set up.

The installer should detect that printers are already installed, display them, and ask if I want to install new ones. The current installer doesn't offer any choice except "install" -- there is no "quit".

This is on Ubuntu 14.04 64-bit.

Linux myhost 3.13.0-53-generic #89-Ubuntu SMP Wed May 20 10:34:39 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

goutam (goutamkk) wrote :

Hi Daniel,

At the end of the installation you see

RESTART OR RE-PLUG IS REQUIRED
------------------------------
If you are installing a USB connected printer, and the printer was plugged in when you started this installer, you will need to either restart your PC or unplug and re-plug in your printer (USB cable only). If you choose to
restart, run this command after restarting: hp-setup (Note: If you are using a parallel connection, you will have to restart your PC. If you are using network/wireless, you can ignore and continue).

Restart or re-plug in your printer (r=restart, p=re-plug in*, i=ignore/continue, q=quit) :

If the user wish to configure the printer he may press enter <enter> and proceed for printer setup or else he can <quit> by pressing 'q'.

If the user wishes to configure the print queue and proceed to use interactive mode he will see a warning message if the queue is already present.

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : i
Running 'sudo hp-setup -i' command....

HP Linux Imaging and Printing System (ver. 3.15.6)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description
            Type
  -------- ---------- ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)
  1 net Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 0

Using connection type: usb

Setting up device: hp:/usb/HP_Officejet_Pro_8610?serial=CN38O16GH3

---------------------
| PRINT QUEUE SETUP |
---------------------

warning: One or more print queues already exist for this device: HP_Officejet_Pro_8610.

Would you like to install another print queue for this device (y=yes, n=no*, q=quit) ?

Where as the same is not prompted in GUI mode. We need to work on it. Thanks for reporting this issue.

Regards,
Goutam

goutam (goutamkk) on 2015-06-11
Changed in hplip:
status: New → Confirmed
Daniel Barrett (dbarrett-m) wrote :

Thanks goutam. You showed this prompt in your output:

>If the user wish to configure the printer he may press enter <enter> and proceed for printer setup
>or else he can <quit> by pressing 'q'.

I cannot remember ever seeing this prompt... never in 5-6 upgrades. That is interesting. Maybe it scrolls offscreen? I will watch for it specifically next time.

By the way, the above prompt has a typo. The word "wish" should be "wishes" and you need 2 commas:

>If the user WISHES to configure the printer, [comma] he may press enter <enter> and proceed for printer setup, [comma]
>or else he can <quit> by pressing 'q'.

Thanks again.

goutam (goutamkk) wrote :

This feature was missing in the gui setup and it is fixed in the latest hplip-3.15.7 version.

Changed in hplip:
status: Confirmed → Fix Released

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) :

///
Hi all, this is my first post. HOpefully not too basic. Im just about to instal my printer and i need to know which is better

Is it better to install in gui mode or interactive mode / and what does this mean?

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