HP Descjet 1050 print only images and lines, symbols missing

[Ivan Borisov]

HP Descjet 1050 print only images and lines, symbols missing. I try print pdf, web, text files and result i same - not print symbols , only images nad lines.

[Ivan Borisov (borisov87)]

rc hplip 3.14.6-1ubuntu1 amd64 HP Linux Printing and Imaging System (HPLIP)

[Ivan Borisov (borisov87)]

HP Linux Imaging and Printing System (ver. 3.15.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.16.0-30-generic #40-Ubuntu SMP Mon Jan 12 22:06:37 UTC 2015 GNU/Linux
 Host: vankata
 Proc: 3.16.0-30-generic #40-Ubuntu SMP Mon Jan 12 22:06:37 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.10
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.2
html=/usr/share/doc/hplip-3.15.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/u...

[goutam (goutamkk)]

Hi Ivan,

By symbols what does it mean exactly. If you can provide us a copy of original document and the scanned copy of the printed document we can analyze the issue and try reproduce the same here. It will be of much help to resolve this issue.

Thanks,
goutam

[Ivan Borisov (borisov87)]

Print this page , and attach file with scanning result

[Ivan Borisov (borisov87)]

Print this sample doc

[Ivan Borisov (borisov87)]

Scanned copy of sample doc

[Sanjay Kumar (sanjay-kumar14)]

Hello Ivan,

I am not able to reproduce this issue here. Can you try below steps.

1) Follow the steps from https://wiki.ubuntu.com/DebuggingPrintingProblems -> "Capturing print job data" section and send me the appout file.

2) Run "hp-logcapture" command in the terminal and send me the generated log.

Thanks,
Sanjay

[Ivan Borisov (borisov87)]

"There should be exactly one file beginning with a "d". Copy this file to your home directory:" but i haves many files beginning with d. I send to you whole CUPS folder in zip archive

[Ivan Borisov (borisov87)]

This is hplip log

[Ivan Borisov (borisov87)]

I try load kubuntu live from usb without install. Add printer and problem is same. But this is not problem with printer on windows laptop all works.