HPLIP

3-stage cleaning still produces a line of half-height print.

Bug #1398510 reported by RayArdia
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

Using Ubuntu 14.04, printer is HP Deskjet 1050-J410.
Output from Terminal:-
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 27/11/14 14:31:54
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 error: dbus DBus REQUIRED - 1.6.18 MISSING 'DBUS may not be installed or not running'
 error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed'
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed'
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 error: python-devel Python-SDK REQUIRED 2.2 2.7.6 MISSING 'python-devel needs to be installed'
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane Scan-Lib REQUIRED - - OK -
 error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'
 error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 error: gcc gcc-Compiler REQUIRED - 4.8.2 MISSING 'gcc needs to be installed'
 error: libtool Build-tools REQUIRED - - MISSING 'libtool needs to be installed'
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT' is a Hewlett-Packard Deskjet_1050_J410_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Deskjet_1050_J410_series HP Deskjet 1050 J410 series
  ?serial=CN24D1P2GN05QT

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Deskjet-1050-J410-series
---------------------------
Type: Printer
Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT
PPD: /etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd
PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.14.3
Printer status: printer HP-Deskjet-1050-J410-series is idle. enabled since jue 27 nov 2ready to printET
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Deskjet-1050-J410-series Required - - OK Node:'/dev/bus/usb/002/005' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'python-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libtool' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible

Total Errors: 13
Total Warnings: 0

Run 'hp-doctor' command to prompt and fix the issues.

Done.
ray@ray-Aspire-5735:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.14.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 14.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility

Checking for Dependencies....
warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:31:23 UTC 2014 GNU/Linux
 Host: ray-Aspire-5735
 Proc: 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:31:23 UTC 2014 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 27/11/14 14:32:33
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 error: dbus DBus REQUIRED - 1.6.18 MISSING 'DBUS may not be installed or not running'
 error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed'
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed'
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 error: python-devel Python-SDK REQUIRED 2.2 2.7.6 MISSING 'python-devel needs to be installed'
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane Scan-Lib REQUIRED - - OK -
 error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'
 error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 error: gcc gcc-Compiler REQUIRED - 4.8.2 MISSING 'gcc needs to be installed'
 error: libtool Build-tools REQUIRED - - MISSING 'libtool needs to be installed'
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT' is a Hewlett-Packard Deskjet_1050_J410_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Deskjet_1050_J410_series HP Deskjet 1050 J410 series
  ?serial=CN24D1P2GN05QT

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Deskjet-1050-J410-series
---------------------------
Type: Printer
Device URI: hp:/usb/Deskjet_1050_J410_series?serial=CN24D1P2GN05QT
PPD: /etc/cups/ppd/HP-Deskjet-1050-J410-series.ppd
PPD Description: HP Deskjet 1050 j410 Series, hpcups 3.14.3
Printer status: printer HP-Deskjet-1050-J410-series is idle. enabled since jue 27 nov 2ready to printET
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Deskjet-1050-J410-series Required - - OK Node:'/dev/bus/usb/002/005' Perm:' root lp rw- rw- rw- rw- r--'
Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'openssl' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'python-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing or 'cups' service is not running.
error: 'cups-bsd' package is missing or 'cups' service is not running.
error: 'cups-client' package is missing or 'cups' service is not running.
error: 'libsane-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing or 'cups' service is not running.
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libtool' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible

ENTER SUDO PASSWORD
-------------------
Please enter the sudoer (ray)'s password:
error: Password incorrect. 2 attempt(s) left.
Please enter the sudoer (ray)'s password:
Do you want to update repository and Install missing/incompatible packages. (a=install all*, c=custom_install, s=skip):a
A package manager '/usr/bin/python3 /usr/bin/update-manager' appears to be running. Please quit the package manager and press enter to continue (i=ignore, r=retry*, f=force, q=quit) :q
Updating repository
-------------------
cmd =sudo dpkg --configure -a
cmd =sudo apt-get install --yes --force-yes -f
cmd =sudo apt-get update
Installing Missing/Incompatible packages
----------------------------------------
cmd =sudo apt-get install --assume-yes build-essential
cmd =sudo apt-get install --assume-yes libcups2-dev
cmd =sudo apt-get install --assume-yes cups-bsd
cmd =sudo apt-get install --assume-yes libjpeg-dev
cmd =sudo apt-get install --assume-yes libsane-dev
cmd =sudo apt-get install --assume-yes libsnmp-dev
cmd =sudo apt-get install --assume-yes libcupsimage2-dev
cmd =sudo apt-get install --assume-yes openssl
cmd =sudo apt-get install --assume-yes libdbus-1-dev
cmd =sudo apt-get install --assume-yes gtk2-engines-pixbuf
cmd =sudo apt-get install --assume-yes libcups2
cmd =sudo apt-get install --assume-yes cups-client
cmd =sudo apt-get install --assume-yes snmp-mibs-downloader
cmd =sudo apt-get install --assume-yes xsane
cmd =sudo apt-get install --assume-yes libtool
cmd =sudo apt-get install --assume-yes python-dev
cmd =sudo apt-get install --assume-yes libusb-1.0.0-dev

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

Revision history for this message
RayArdia (theallinsons) wrote :

Even after running the 3-stage 'Clean' process several times printer fails to print half (in height) of one of of the lines of fonts.
Attachment 1 shows output directly after 'Clean 3'. Only the top line of text is affected.
Attachment 2 shows the result of printing a full page of text:-
Note. It seems that some fonts are affected more than others, for example the last seven lines, printed in Ubuntu Medium, seem to be error free. Could this be a font, and not a printer problem?

Revision history for this message
Ani Balakrishnan (anib) wrote :

Hi,
Can you please try to print a full page of text with some normal font like 'Times New Roman'?? The special characters in your attachment looks like some unsupported fonts. I am able to see only the second attachment here and anyway clean will not help in this case as your printout does not look like a cartridge issue. (more over 3-stage clean several times will consume a lot of ink)

If a page with normal font prints fine, then the issue is not with the device. Please let us know the result.

Thanks and Regards
Ani Balakrishnan

Revision history for this message
RayArdia (theallinsons) wrote :

I can't seem to select ANY normal fonts:- screenshot of the first part of the Fonts available to me in Libre Office Writer.

Revision history for this message
RayArdia (theallinsons) wrote :

As requested, a of 'normal' print. I don't know which font it is but I've highligted (pink) the faulty lines.

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