HP LaserJet P3015D is NOT supported by the HPLIP

[Dimitri Franke]

Hello,
i would like to report the following bug:
the HP LJ P3015D (latest firmware) is not / no more supported
by the HPLIP driver in distros Linux Mint 16 x64 and OpenSUSE 13.1 x64 or by
the latest downloadable version of the HPLIP driver.
USB communication fails after install, nothing or only the test page of the driver can be printed out.

Tested on

Intel Z68 / i7 2600K (ASUS Maximus Gene IV)
Intel Z87 / i7 4600K (ASUS Gryphon Z87)
Shuttle XPC SH67H3 Intel H67 i7

Testet with
Linux Mint 16 Mate x64 and xfce,
OpenSUSE 13.1 xfce
default automatic install in the system and
manual install as described here with the following support (see further down the page).

Best regards,

Dimitri Franke

INITIAL SUPPORT REQUEST:

Hello,
i can not get my new LJ P3015 D to work with Linux - i have tried with Linux Mint 16 Mate first and now straggling with the fresh install of Open SUSE 13.1. I had no problems with this printer on Win 7 x64. The default HP driver delivered with the distro failed to communicate with the printer, i have installed HPLIP via repositories of OpenSUSE without success, finally deleted the printer in the system and run a manual install of the latest HPLIP as advised on http://hplipopensource.com/hplip-web/install/manual/distros/novell.html with the addition of "--enable-foomatic-rip-hplip-install to the configuration string"
I have ended up with two installed printers, none of them functional :-(
USB communication fails and i am not able to print.
The output of hp-check -t

wolk@linux-ypnf:~> hp-check -t
Saving output in log file: /home/wolk/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.4)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.11.10-7-desktop #1 SMP PREEMPT Mon Feb 3 09:41:24 UTC 2014 (750023e) GNU/Linux
 Host: linux-ypnf
 Proc: 3.11.10-7-desktop #1 SMP PREEMPT Mon Feb 3 09:41:24 UTC 2014 (750023e) GNU/Linux
 Distribution: suse 13.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.4
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for suse distro 13.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.14.4
html=/usr/share/doc/hplip-3.14.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=no
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Datei oder Verzeichnis nicht gefunden

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/HP_LaserJet_P3010_Series?serial=VNBQDB9275
printer_name = HP-LaserJet-P3010-Series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = true
last_upgraded_time = 1400179134.95976
pending_upgrade_time = 0
latest_available_version = 3.14.4

[installation]
date_time = 15.05.2014 20:45:43
version = 3.14.4

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
 gs Ghostscript REQUIRED 7.05 9.07 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.7.4 OK -
 cups CUPS REQUIRED 1.1 1.5.4 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.18 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.4 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.4 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.1 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.82 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.4 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.4 OK -
 hpmudext IO-Extension REQUIRED - 3.14.4 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.14.4 OK -

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P3010-Series
------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P3010_Series?serial=VNBQDB9275
PPD: /etc/cups/ppd/HP-LaserJet-P3010-Series.ppd
PPD Description: HP LaserJet P3010 Series Postscript (recommended)
Printer status: printer HP-LaserJet-P3010-Series disabled since Do 15 Mai 2014 20:41:11 Unable to open print file: No such file or directory
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P3010_Series?serial=VNBQDB9275
error: Device not found
error: Communication status: Failed

HP_LaserJet_P3010
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P3010_Series?serial=VNBQDB9275
PPD: /etc/cups/ppd/HP_LaserJet_P3010.ppd
PPD Description: HP LaserJet P3010 Series Postscript (recommended)
Printer status: printer HP_LaserJet_P3010 disabled since Do 15 Mai 2014 20:43:54 CEST - Unable to open print file: No such file or directory
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P3010_Series?serial=VNBQDB9275
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 3
Total Warnings: 0

Done.
wolk@linux-ypnf:~> lsusb
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 03f0:8d17 Hewlett-Packard
Bus 002 Device 003: ID 046d:c049 Logitech, Inc. G5 Laser Mouse
Bus 002 Device 004: ID 04d9:1603 Holtek Semiconductor, Inc. Keyboard
Bus 002 Device 005: ID 090c:6000 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) SD/SDHC Card Reader (SG365 / FlexiDrive XC+)
wolk@linux-ypnf:~>

TIA!

Dimitri

[Dimitri Franke (dkov70)]

Here the content of the hp-logcapture file in
i could not locate the hplip_troubleshoot_logs.tar.gz

and a couple of pictures for work around - please look at the printer uri