Have to print A4 pages as borderless or top gets cut off

[Ian Wigglesworth]

I'm using Ubuntu 13.10
Latest Hplip installed.
Printers is supported Photosmart Premium C310

When I try to print an A4 document with no scaling the whole pages seems to be printed too high on the page and casues the top 10mm not to be printed.

The only way I can print out is to select borderless printing.

This is also odd as when I try to print a photo selecting borderless 4x6 photo paper from the photo tray, it will always print a margin down the short edge.
The following is the output from hp-check.

[code]ian@ian-OEM:~$ hp-check
Saving output in log file: /home/ian/hp-check.log

HP Linux Imaging and Printing System (ver. 3.14.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.11.0-18-generic #32-Ubuntu SMP Tue Feb 18 21:13:28 UTC 2014 GNU/Linux
 Host: ian-OEM
 Proc: 3.11.0-18-generic #32-Ubuntu SMP Tue Feb 18 21:13:28 UTC 2014 GNU/Linux
 Distribution: ubuntu 13.10
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 13.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.3
html=/usr/share/doc/hplip-3.14.3
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1394211548
pending_upgrade_time = 0
latest_available_version = 3.14.3

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Photosmart_Prem_C310_series?serial=CN0CO225D605KM"
printer_name = Photosmart_Prem_C310
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 08/03/14 08:28:08
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.12 OK -
 cups CUPS REQUIRED 1.1 1.7 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.6 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.3 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.5 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.3 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.1 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Photosmart_Prem_C310_series?serial=CN0CO225D605KM' is a Hewlett-Packard Photosmart_Prem_C310_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------------
  hp:/usb/Photosmart_Prem_C310_ser HP Photosmart Prem C310 series
  ies?serial=CN0CO225D605KM

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_Prem_C310
--------------------
Type: Printer
Device URI: hp:/usb/Photosmart_Prem_C310_series?serial=CN0CO225D605KM
PPD: /etc/cups/ppd/Photosmart_Prem_C310.ppd
PPD Description: HP Photosmart Prem c310 Series, hpcups 3.13.9
Printer status: printer Photosmart_Prem_C310 is idle. enabled since Fri 28 Feb 2014 15:33:35 GMT
Communication status: Good

--------------
| PERMISSION |
--------------

USB Photosmart_Prem_C310 Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.[/code]

[ינון-דוד-צדוק (Yinon-David-Zadok) (yinon-david-zadok)]

I remember doing it, but now when I try again, I can't make the borderlesss feature work. I set my document to borderless with both LibreOffice and the printer setting in Ubuntu 12.04 LTS .

Ideas why I can't make my MFC-J625DW print Bprderless A4?

[ינון-דוד-צדוק (Yinon-David-Zadok) (yinon-david-zadok)]

OK found it. LibreOffice has a bug. When you choose "A4 borderless" and click "OK", it's not saving your choice for some reason. Used a converted version of my document as a PDF. 'Document Viewer' is working great with borderless.

(If you're reading it and still failing with your printer, maybe it's not supprting borderless. You should check it. Read about your model)

[David (Dave) Dallet (ddmdllt)]

Having a HP Deskjet 3520, connected to an Ubuntu 14.04 laptop with HPLIP 3.14.3, I can confirm two "bugs" :

* Without selecting "A4 Borderless" things don't go as expected. This is especially annoying when printing PDFs (such as tickets bought online or important documents for needng paper archival), because it does not produce the result one can expect. This bug is rather critical, I shredded many "invalid" printed page and things may become worse when not noticing that a part is missing.
* There is the bug in connection to openoffice too (and not only for paper size but also "randomly" for color/greyscale). I can cope with it by PDF conversion, but it's annoying for the credibility of Ubuntu+HPLIP.

For the "A4 Borderless" issue, I'm sure I never encountered the issue when using an outdated 9.10 computer, with HPLIP 3.13.11 and the same printer. (I didn't remember everything about the install but on the "working old computer", I downloaded and compiled HPLIP)

[goutam (goutamkk)]

Hi David,

You have to enable "scale to fit" option in printer properties to avoid clipping for bug one.
The second bug is with respect to openoffice and hplip does not have control on application settings. Try using updated version of libreoffice.

Rgds,
Goutam