hpcups failed

Bug #1250806 reported by Stefano Mura on 2013-11-13
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Critical
Sanjay Kumar

Bug Description

Hi, I installed Win Vista and Ubuntu 12.04 on this dual-boot notebook.
The printer is HP OfficeJet 4620. I had printing problems with USB connection yet.
I've removed USB cable and made installation as wireless printer with HP software on Vista.
Installation on Vista is OK, i can print test page.
I've rebooted pc and installed printer on Ubuntu with the latest HPLIP drivers.
I've installed plugins also with hp-plugin. So, Ubuntu can find the printer, and i can see printer's home-page on firefox.
But I can't have any printed page. The system says that printing process is completed, but the printer doesn't respond.
Job queue says that process is interrupted. Right-click on "interrupted", click "restart" but printing doesn't start.

This is internal error founded: usr/lib/cups/filter/hpcups.

Here is the report of hp-check and hp-doctor.

ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check -t
hp-check[9213]: info: :
hp-check[9213]: info: :HP Linux Imaging and Printing System (ver. 3.13.10)
hp-check[9213]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[9213]: info: :
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
hp-check[9213]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[9213]: info: :This is free software, and you are welcome to distribute it
hp-check[9213]: info: :under certain conditions. See COPYING file for more details.
hp-check[9213]: info: :
hp-check[9213]: info: :Note: hp-check can be run in three modes:
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[9213]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[9213]: info: :are installed to successfully compile HPLIP.
hp-check[9213]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[9213]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[9213]: info: :has the proper dependencies installed to successfully run.
hp-check[9213]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[9213]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[9213]: info: :
hp-check[9213]: info: :Check types:
hp-check[9213]: info: :a. EXTERNALDEP - External Dependencies
hp-check[9213]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[9213]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[9213]: info: :d. [All are run-time checks]
hp-check[9213]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[9213]: info: :
hp-check[9213]: info: :Status Types:
hp-check[9213]: info: : OK
hp-check[9213]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[9213]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :---------------
hp-check[9213]: info: :| SYSTEM INFO |
hp-check[9213]: info: :---------------
hp-check[9213]: info: :
hp-check[9213]: info: : Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
 Host: ambvetghelfinieddu-PC
 Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
 Distribution: ubuntu 12.04
hp-check[9213]: info: : Bitness: 32 bit

hp-check[9213]: info: :
hp-check[9213]: info: :-----------------------
hp-check[9213]: info: :| HPLIP CONFIGURATION |
hp-check[9213]: info: :-----------------------
hp-check[9213]: info: :
hp-check[9213]: info: :HPLIP-Version: HPLIP 3.13.10
hp-check[9213]: info: :HPLIP-Home: /usr/share/hplip
hp-check[9213]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version
hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[9213]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.10
html=/usr/share/doc/hplip-3.13.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[9213]: info: :[plugin]
installed = 1
eula = 1
version = 3.13.10

hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[9213]: info: :[upgrade]
notify_upgrade = false
last_upgraded_time = 1382083915
pending_upgrade_time = 0
latest_available_version = 3.13.10

[last_used]
device_uri = "hp:/net/Officejet_4620_series?ip=192.168.1.4"
printer_name = HP-Officejet-4620_02
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 30/10/2013 17:21:38
version = 3.13.10

hp-check[9213]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[9213]: info: :
hp-check[9213]: info: :--------------------------
hp-check[9213]: info: :| External Dependencies |
hp-check[9213]: info: :--------------------------
hp-check[9213]: info: :
hp-check[9213]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[9213]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[9213]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[9213]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[9213]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
hp-check[9213]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[9213]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[9213]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :-------------------------
hp-check[9213]: info: :| General Dependencies |
hp-check[9213]: info: :-------------------------
hp-check[9213]: info: :
hp-check[9213]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[9213]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[9213]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[9213]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[9213]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[9213]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[9213]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[9213]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[9213]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[9213]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[9213]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[9213]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[9213]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[9213]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[9213]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[9213]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[9213]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------------------------------
hp-check[9213]: info: :| Compile Time Dependencies |
hp-check[9213]: info: :------------------------------
hp-check[9213]: info: :
hp-check[9213]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[9213]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[9213]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :----------------------
hp-check[9213]: info: :| Python Extentions |
hp-check[9213]: info: :----------------------
hp-check[9213]: info: :
hp-check[9213]: info: : cupsext CUPS-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: : pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: : hpmudext IO-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :-----------------------
hp-check[9213]: info: :| Scan Configuration |
hp-check[9213]: info: :-----------------------
hp-check[9213]: info: :
hp-check[9213]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[9213]: info: : scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------------------------------
hp-check[9213]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[9213]: info: :------------------------------
hp-check[9213]: info: :
hp-check[9213]: info: :device `hpaio:/net/Officejet_4620_series?ip=192.168.1.4' is a Hewlett-Packard Officejet_4620_series all-in-one

hp-check[9213]: info: :
hp-check[9213]: info: :--------------------------
hp-check[9213]: info: :| DISCOVERED USB DEVICES |
hp-check[9213]: info: :--------------------------
hp-check[9213]: info: :
hp-check[9213]: info: :No devices found.
hp-check[9213]: info: :
hp-check[9213]: info: :---------------------------------
hp-check[9213]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[9213]: info: :---------------------------------
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :Officejet_4620
hp-check[9213]: info: :--------------
hp-check[9213]: info: :Type: Printer
hp-check[9213]: info: :Device URI: hp:/net/Officejet_4620_series?ip=192.168.1.4
hp-check[9213]: info: :PPD: /etc/cups/ppd/Officejet_4620.ppd
hp-check[9213]: info: :PPD Description: HP Officejet 4620 Series, hpcups 3.13.10
hp-check[9213]: info: :Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 CET
 /usr/lib/cups/filter/hpcups failed
hp-check[9213]: info: :Communication status: Good
hp-check[9213]: info: :
hp-check[9213]: info: :Officejet_4620_fax
hp-check[9213]: info: :------------------
hp-check[9213]: info: :Type: Fax
hp-check[9213]: info: :Device URI: hpfax:/net/Officejet_4620_series?ip=192.168.1.4
hp-check[9213]: info: :PPD: /etc/cups/ppd/Officejet_4620_fax.ppd
hp-check[9213]: info: :PPD Description: HP Fax4 hpcups
hp-check[9213]: info: :Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET
hp-check[9213]: info: :Communication status: Good
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :--------------
hp-check[9213]: info: :| PERMISSION |
hp-check[9213]: info: :--------------
hp-check[9213]: info: :
hp-check[9213]: info: :No errors or warnings.
hp-check[9213]: info: :
hp-check[9213]: info: :Done.

ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.13.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....
Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
 Host: ambvetghelfinieddu-PC
 Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
 Distribution: ubuntu 12.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.10
html=/usr/share/doc/hplip-3.13.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.13.10

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1382083915
pending_upgrade_time = 0
latest_available_version = 3.13.10

[last_used]
device_uri = "hp:/net/Officejet_4620_series?ip=192.168.1.4"
printer_name = HP-Officejet-4620_02
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 30/10/2013 17:24:03
version = 3.13.10

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
 gs Ghostscript REQUIRED 7.05 9.05 OK -
 network Network-wget OPTIONAL - 1.13.4 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
 dbus DBus REQUIRED - 1.4.18 OK -
 cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
 cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.22 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.6.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.10 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK -
 hpmudext IO-Extension REQUIRED - 3.13.10 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Officejet_4620_series?ip=192.168.1.4' is a Hewlett-Packard Officejet_4620_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_4620
--------------
Type: Printer
Device URI: hp:/net/Officejet_4620_series?ip=192.168.1.4
PPD: /etc/cups/ppd/Officejet_4620.ppd
PPD Description: HP Officejet 4620 Series, hpcups 3.13.10
Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 /usr/lib/cups/filter/hpcups failed
Communication status: Good

Officejet_4620_fax
------------------
Type: Fax
Device URI: hpfax:/net/Officejet_4620_series?ip=192.168.1.4
PPD: /etc/cups/ppd/Officejet_4620_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET
Communication status: Good

--------------
| PERMISSION |
--------------

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
HP Properitery Plugin's are not required as no plug-in printer is present.

Diagnose completed...

I updated with 3.13.11.
I tried to delete existing printers and run hp-setup. The problem is exactly the same.

Can you help me, please?

Stefano Mura (archimura) wrote :
Sanjay Kumar (sanjay-kumar14) wrote :

Hello Stefano Mura ,

Can you run below command in the terminal to capture some logs and send it to me.

$sudo hp-logcapture

Thanks,
Sanjay

Download full text (19.2 KiB)

Hi. Here is the result.

Thank you

Stefano

Il 14.11.2013 06:21
Sanjay Kumar ha scritto:

> Hello Stefano Mura ,
>
> Can you run below
command in the terminal to capture some logs and send
> it to me.
>
>
$sudo hp-logcapture
>
> Thanks,
> Sanjay
>
> --
> You received this
bug notification because you are subscribed to the bug
> report.
>
https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
> hpcups
failed
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug
description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use
this mode before compiling the
> hp-check[9213]: info: :HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies
>
hp-check[9213]: info: :are installed to successfully compile HPLIP.
>
hp-check[9213]: info: :2. Run-time check mode (-r or --run): Use this
mode to determine if a distro
> hp-check[9213]: info: :supplied package
(.deb, .rpm, etc) or an already built HPLIP supplied tarball
>
hp-check[9213]: info: :has the proper dependencies installed to
successfully run.
> hp-check[9213]: info: :3. Both compile- and run-time
check mode (-b or --both) (Default): This mode
> hp-check[9213]: info:
:will check both of the above cases (both compile- and run-time
dependencies).
> hp-check[9213]: info: :
> hp-check[9213]: info: :Check
types:
> hp-check[9213]: info: :a. EXTERNALDEP - External Dependencies
>
hp-check[9213]: info: :b. GENERALDEP - General Dependencies (required
both at compile and run time)
> hp-check[9213]: info: :c. COMPILEDEP -
Compile time Dependencies
> hp-check[9213]: info: :d. [All are run-time
checks]
> hp-check[9213]: i...

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Stefano Mura,

Thanks for providing the logs. From the logs (error_log) I can see that hpcups filter crashed during printing. But unfortunately I am not able to reproduce this crash here on Ubuntu 12.04 32 bit OS using same HPLIP version. To analyze it further I need few more things.

1) Can you send me the source document used for printing.
2) Which application and version is used for printing. Is it acroread or something else?
3) Are you able to print using USB connection? For that you need to setup a new print queue using "hp-setup" command and select USB connection.
4) Is printing failing only for one document or for all documents. Can you send me the "hp-logcapture" output for printing on different document.
5) Is printing failing only for one application or for all applications. Can you send me the "hp-logcapture" output for printing on different application.

Thanks,
Sanajy

Stefano Mura (archimura) wrote :

hello Sanjay, thank you for your help.

1-2) I send you source documents which also contains info on software versions.
I launch a print test from Mozilla, too. I send you an image with Firefox version.
I send you also images of job queue and print job attributes.
3)I can't print with usb. I installed an usb printer with hp-setup and during installation I launched test printing. Nothing. the system says that process is "completed" but in the job queue (i send you an image) it's interrupted. I made just this test with usb, I think it's enough.
4) i send you log-capture for every printing on every application.

I tried to print from bash with "lp -P filename" command (n.331), but the result is the same.
I'm not able to launch hp-logcapture for this process. I send you job attributes image.

Bye
Stefano

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mura,

Sorry for the delay. Unfortunately I am still not able to reproduce the issue here. I see that hpcups filter is always failing irrespective of the document/application, so I need further assistance from you to help me finding the root cause. Please try below steps.

1) Run hpcups filter manually and see if it crashes. below are the steps for running the same.
     a) Generate cups-raster using below command (in root mode)
         cupsfilter -m application/vnd.cups-raster -o "PageSize=A4" -p <PPD NAME> <DOCUMENT TO BE PRINTED> > /tmp/test.ras
e.g
         cupsfilter -m application/vnd.cups-raster -o "PageSize=A4" -p /etc/cups/ppd/Officejet_4620.ppd /tmp/testdoc.txt > /tmp/test.ras

      b) chmod 666 /tmp/test.ras

      c) #Set PPD environment variable
           export PPD=/etc/cups/ppd/<PPD NAME>
           export PPD=/etc/cups/ppd/Officejet_4620.ppd

      d) #Run hpcups filter manually and check if it crashes.
           /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras

2) if check in the output (of step 1) if any crash is seen, if not then please try below things and let me know the result.
    a) Upgrade cups and cups-filters package and then try printing.
    b) Change language to english and then try printing.

Please send /tmp/test.ras file to me

Thanks,
Sanjay

Sanjay Kumar (sanjay-kumar14) wrote :

Please read step c as below
c) #Set PPD environment variable
                   export PPD=/etc/cups/ppd/<PPD NAME>
          e.g) export PPD=/etc/cups/ppd/Officejet_4620.ppd

Stefano Mura (archimura) wrote :

Hello Sanjay.

In saturday morning I tried to format and
re-install Ubuntu 12.04.3, re-install printer, re-install hp-lip, etc.

During hp-setup i tried to print test-page. Nothing. Interrupted.

Today i will run commands that you wrote.

Bye

Stefano

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Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mura,

I think I found the root cause. Can you try one more thing before trying above steps.

1) While installing HPLIP version 3.13.11 from hplip-3.13.11.run file, one more directory (hplip-3.13.11) whould have been created in the same location where hplip-3.13.11.run was run. (Otherwise please install HPLIP3.13.11 from the same run file again and generate hplip-3.13.11 directory)

2) Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and change "fname[64];" to "fname[256]={0};"

3) Now open terminal and change directory (cd) to hplip-3.13.11 directory

4) Now run below commands to install hpcups again.
     make
     sudo make install

5) Now try printing and let us know the result.

6) If this does not work then try steps mentioned before.

Thanks,
Sanjay

Stefano Mura (archimura) wrote :
Download full text (20.1 KiB)

Hello.

I tried these steps, but without success Printing
interrupted.

I tried steps you wrote in other mail, but cups crashed.

I send you test.ras and terminal text with which you can verify if I
made correctly every step.

Thank you

Il 09.12.2013 08:33 Sanjay
Kumar ha scritto:

> Hello Mura,
>
> I think I found the root cause.
Can you try one more thing before trying
> above steps.
>
> 1) While
installing HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more
directory (hplip-3.13.11) whould have been created in the same
>
location where hplip-3.13.11.run was run. (Otherwise please install
>
HPLIP3.13.11 from the same run file again and generate hplip-3.13.11
>
directory)
>
> 2) Open prnt/hpcups/SystemServices.cpp file from
hplip-3.13.11 directory
> and change "fname[64];" to "fname[256]={0};"
>

> 3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If this does not work then try steps mentioned before.
>

> Thanks,
> Sanjay
>
> --
> You received this bug notification
because you are subscribed to the bug
> report.
>
https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
> hpcups
failed
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug
description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use
this mode before compiling the
> hp-check[9213]: info: :HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies
>
hp-check[9213]: info: :are installed to successfully compi...

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mura,

Can you convert terminale10dic13.odt file to pdf and then send because I am not able to open it . I tried to run hpcups filter with test.ras here and I don't see a crash. So I want to include few more steps along with previous steps and check the outcome. Please follow below steps.

1) Run hpcups filter manually and see if it crashes. below are the steps for running the same.
      a) open terminal and enable core dump with below command
          ulimit -c unlimited

      b) #Set DEVICE_URI environment variable
                   export DEVICE_URI=hp://usb

      c) #Set PPD environment variable
                   export PPD=/etc/cups/ppd/<PPD NAME>
           e.g export PPD=/etc/cups/ppd/Officejet_4620.ppd

      d) #Run hpcups filter manually and check if it crashes.
                  /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras

     e) If crash is seen then one file "core" or similar will be created in the current working directory of the terminal. Please run below commands in the terminal.
                    gdb /usr/lib/cups/filter/hpcups <CORE DUMP FILENAME>
        e.g gdb /usr/lib/cups/filter/hpcups core

       Now type "bt" in the gdb shell and capture the output in the file and send it to me.
       e.g (gdb) bt

Thanks,
Sanjay

Stefano Mura (archimura) wrote :
Download full text (20.5 KiB)

Hello. I'll retry every step.

Please sorry for this question, but
i'm not an expert: when you write

/usr/lib/cups/filter/hpcups 1
TempUserName TempTitle 1 "" /tmp/test.ras

have I to write the real
user name or I have to write the string exactly as above?

Thank you.

Il 10.12.2013 14:30 Sanjay Kumar ha scritto:

> Hello Mura,
>
> Can
you convert terminale10dic13.odt file to pdf and then send because
> I
am not able to open it . I tried to run hpcups filter with test.ras
>
here and I don't see a crash. So I want to include few more steps
along
> with previous steps and check the outcome. Please follow below
steps.
>
> 1) Run hpcups filter manually and see if it crashes. below
are the steps for running the same.
> a) open terminal and enable core
dump with below command
> ulimit -c unlimited
>
> b) #Set DEVICE_URI
environment variable
> export DEVICE_URI=hp://usb
>
> c) #Set PPD
environment variable
> export PPD=/etc/cups/ppd/
> e.g export
PPD=/etc/cups/ppd/Officejet_4620.ppd
>
> d) #Run hpcups filter manually
and check if it crashes.
> /usr/lib/cups/filter/hpcups 1 TempUserName
TempTitle 1 "" /tmp/test.ras
>
> e) If crash is seen then one file
"core" or similar will be created in the current working directory of
the terminal. Please run below commands in the terminal.
> gdb
/usr/lib/cups/filter/hpcups
> e.g gdb /usr/lib/cups/filter/hpcups core

>
> Now type "bt" in the gdb shell and capture the output in the file
and send it to me.
> e.g (gdb) bt
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file fo...

Stefano Mura (archimura) wrote :
Download full text (20.3 KiB)

hello Sanjay.

I retried every step.

I send you the result.

i
hope every thing I made is alright.

Thank you.

Il 10.12.2013 14:30
Sanjay Kumar ha scritto:

> Hello Mura,
>
> Can you convert
terminale10dic13.odt file to pdf and then send because
> I am not able
to open it . I tried to run hpcups filter with test.ras
> here and I
don't see a crash. So I want to include few more steps along
> with
previous steps and check the outcome. Please follow below steps.
>
> 1)
Run hpcups filter manually and see if it crashes. below are the steps
for running the same.
> a) open terminal and enable core dump with below
command
> ulimit -c unlimited
>
> b) #Set DEVICE_URI environment
variable
> export DEVICE_URI=hp://usb
>
> c) #Set PPD environment
variable
> export PPD=/etc/cups/ppd/
> e.g export
PPD=/etc/cups/ppd/Officejet_4620.ppd
>
> d) #Run hpcups filter manually
and check if it crashes.
> /usr/lib/cups/filter/hpcups 1 TempUserName
TempTitle 1 "" /tmp/test.ras
>
> e) If crash is seen then one file
"core" or similar will be created in the current working directory of
the terminal. Please run below commands in the terminal.
> gdb
/usr/lib/cups/filter/hpcups
> e.g gdb /usr/lib/cups/filter/hpcups core

>
> Now type "bt" in the gdb shell and capture the output in the file
and send it to me.
> e.g (gdb) bt
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check[9213]: info:
:
> hp-check[9213]: info: :Note: hp-check can be run in three modes:
>
hp-check[9213]: info: :1. Compile-time check mo...

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mura,

Thanks a lot Mura for providing me the logs. It helped me a lot in finding out a root cause. Please update the buffer size in one more file (See step 2 below) and then compile and install hpcups filter again. All updated steps are mentioned below.

1) While installing HPLIP version 3.13.11 from hplip-3.13.11.run file, one more directory (hplip-3.13.11) whould have been created in the same location where hplip-3.13.11.run was run. (Otherwise please install HPLIP3.13.11 from the same run file again and generate hplip-3.13.11 directory)

2)Update buffer size from 64 to 256 in below files.
  a) Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and change "fname[64];" to "fname[256]={0};"
  b) Open prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and change
     "char hpPreProcessedRasterFile[64]" ==> Line number: 597
                  to
      "char hpPreProcessedRasterFile[256]={0,}"

  and "char szFileName[64];" to char "szFileName[256];" ==>at line number 663

3) Now open terminal and change directory (cd) to hplip-3.13.11 directory

4) Now run below commands to install hpcups again.
     make
     sudo make install

5) Now try printing and let us know the result.

6) If printing still fails then please provide me the gdb log as mentioned in POST#11.

Thanks,
Sanjay

Stefano Mura (archimura) wrote :
Download full text (20.5 KiB)

Ok. I'll make it tomorrow, in the evening. Thank you very much.

Bye

Il 11.12.2013 20:08 Sanjay Kumar ha scritto:

> Hello Mura,
>

> Thanks a lot Mura for providing me the logs. It helped me a lot in
>
finding out a root cause. Please update the buffer size in one more
file
> (See step 2 below) and then compile and install hpcups filter
again. All
> updated steps are mentioned below.
>
> 1) While installing
HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more directory
(hplip-3.13.11) whould have been created in the same
> location where
hplip-3.13.11.run was run. (Otherwise please install
> HPLIP3.13.11 from
the same run file again and generate hplip-3.13.11
> directory)
>
>
2)Update buffer size from 64 to 256 in below files.
> a) Open
prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory and
change "fname[64];" to "fname[256]={0};"
> b) Open
prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and
change
> "char hpPreProcessedRasterFile[64]" ==> Line number: 597
> to

> "char hpPreProcessedRasterFile[256]={0,}"
>
> and "char
szFileName[64];" to char "szFileName[256];" ==>at
> line number 663
>
>
3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If printing still fails then please provide me the gdb
log as
> mentioned in POST#11.
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Version Check Utility ver. 15.1
> hp-check[9213]: info: :
>
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development
Company, LP
> hp-check[9213]: info: :This software comes with ABSOLUTELY
NO WARRANTY.
> hp-check[9213]: info: :This is free software, and you are
welcome to distribute it
> hp-check[9213]: info: :under certain
conditions. See COPYING file for more details.
> hp-check...

Stefano Mura (archimura) wrote :
Download full text (20.9 KiB)

Hi!

You have resolved! The printer works!

Congratulations,
Sanjay! And thank you very much!

I send you the terminal report like
yesterday.

I have two questions, please:

1) a curiosity: is it
possible that after "sudo make install" command, the

SystemServices.cpp file had changed? I opened it and i found a
document with only 40 lines. I send it to you.

2) Can we update hplip
software without fear to thwart all this work?

Thanks a lot
again.

Stefano

Il 11.12.2013 20:08 Sanjay Kumar ha scritto:

> Hello
Mura,
>
> Thanks a lot Mura for providing me the logs. It helped me a
lot in
> finding out a root cause. Please update the buffer size in one
more file
> (See step 2 below) and then compile and install hpcups
filter again. All
> updated steps are mentioned below.
>
> 1) While
installing HPLIP version 3.13.11 from hplip-3.13.11.run file,
> one more
directory (hplip-3.13.11) whould have been created in the same
>
location where hplip-3.13.11.run was run. (Otherwise please install
>
HPLIP3.13.11 from the same run file again and generate hplip-3.13.11
>
directory)
>
> 2)Update buffer size from 64 to 256 in below files.
> a)
Open prnt/hpcups/SystemServices.cpp file from hplip-3.13.11 directory
and change "fname[64];" to "fname[256]={0};"
> b) Open
prnt/hpcups/HPCupsFilter.cpp file from hplip-3.13.11 directory and
change
> "char hpPreProcessedRasterFile[64]" ==> Line number: 597
> to

> "char hpPreProcessedRasterFile[256]={0,}"
>
> and "char
szFileName[64];" to char "szFileName[256];" ==>at
> line number 663
>
>
3) Now open terminal and change directory (cd) to hplip-3.13.11
>
directory
>
> 4) Now run below commands to install hpcups again.
>
make
> sudo make install
>
> 5) Now try printing and let us know the
result.
>
> 6) If printing still fails then please provide me the gdb
log as
> mentioned in POST#11.
>
> Thanks,
> Sanjay
>
> --
> You
received this bug notification because you are subscribed to the bug
>
report.
> https://bugs.launchpad.net/bugs/1250806 [1]
>
> Title:
>
hpcups failed
>
> Status in HP Linux Imaging and Printing:
> New
>
>
Bug description:
> Hi, I installed Win Vista and Ubuntu 12.04 on this
dual-boot notebook.
> The printer is HP OfficeJet 4620. I had printing
problems with USB connection yet.
> I've removed USB cable and made
installation as wireless printer with HP software on Vista.
>
Installation on Vista is OK, i can print test page.
> I've rebooted pc
and installed printer on Ubuntu with the latest HPLIP drivers.
> I've
installed plugins also with hp-plugin. So, Ubuntu can find the printer,
and i can see printer's home-page on firefox.
> But I can't have any
printed page. The system says that printing process is completed, but
the printer doesn't respond.
> Job queue says that process is
interrupted. Right-click on "interrupted", click "restart" but printing
doesn't start.
>
> This is internal error founded:
usr/lib/cups/filter/hpcups.
>
> Here is the report of hp-check and
hp-doctor.
>
> ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check
-t
> hp-check[9213]: info: :
> hp-check[9213]: info: :HP Linux Imaging
and Printing System (ver. 3.13.10)
> hp-check[9213]: info:
:Dependency/Vers...

Sanjay Kumar (sanjay-kumar14) wrote :

Hello Mura,

I am glad to know that printing is now working for you. Please find answers to your questions below.

1) a curiosity: is it possible that after "sudo make install" command, the SystemServices.cpp file had changed? I opened it and i found a document with only 40 lines. I send it to you.
==>No, file (SystemServices.cpp) is not changed after sudo make install.

2) Can we update hplip software without fear to thwart all this work?
==> Yes, we will provide the fix in our next HPLIP release.

Thanks,
Sanjay

Changed in hplip:
status: New → Confirmed
status: Confirmed → Fix Committed
assignee: nobody → Sanjay Kumar (sanjay-kumar14)
importance: Undecided → Critical

This fix is released in HPLIP-3.14.3

Changed in hplip:
status: Fix Committed → Fix Released
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