lpr prints for root but fails for user

Bug #1213167 reported by John Crout
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

Installed version is:
Debian GNU/Linux 7.0.0 _Wheezy_ - Official Snapshot amd64 LIVE/NETINST Binary 20130708-13:36]/ wheezy main

installed HPLIP and packagts required by HPLIP.

Any file I can print to a file as a postscript file, I can print as root using lpr. Running lpr as a user returns "lpr: Error - PRINTER environment variable names non-existent destination "Deskjet_3510". Running lpstat -a as a user returns "Forbidden" but returns installed printers if run as root.

This is critical; I can't print. Note too, that cupsys-bsd is not an available package.

I ran hp-doctor again, because guidelines for this report includes doing so. Following the custom option (because automatic doesn't tell me first, what it wants to do) it found HP-3.13.7 had been updated to HP-3..13-8. Since the current version interfers with the upgrade (accoprding to hp-doctor) I let hp-doctor remove it.

The installation process proceeds to the point where it tries to recurse; it wants to go look for an update again. I select "No". then I select "Yes" to allow hp-doctor to install the printer. This fails, once again, when it cannot find a ppd file. HPLIP sites says the printer is supported and the printer does appear on the usb bus. (There's no need for hp-doctor to ask me to unp[lug and replug-in the printer, byt the way, but it does so that's what I do.) Here is lsusb output:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 006: ID 03f0:ad11 Hewlett-Packard

At this point I have no choice but to show hp-doctor the ppd file I've shown it every time, which is in /etc/cups/ppd. (hp-doctor ought to be checking there). This lets me "complete" the installation. This time, I put the ppd in a sibling directory: /usr/share/ppd/custom/DJ_3510.ppd.

The 400 lines of output from hp-doctor is attached.

Revision history for this message
John Crout (john-crout) wrote :
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.