HP OfficeJet G55 doesn't work
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Fix Released
|
Undecided
|
Sanjay Kumar |
Bug Description
Hello
After the recent Debian dist-upgrade from oldstable (squeeze) to stable (wheezy) my OfficeJet G55 stoped scanning and printing. The cups webinterface shows the message "/usr/lib/
E [07/Aug/
E [07/Aug/
I tried different hplip versions:
hplip_3.13.7 from hplipopensource --> not working
hplip_3.13.4-1 from Debian testing --> not working
hplip_3.12.6-3.1 from Debian stable --> not working
hplip_3.10.6-2 from Debian oldstable --> working
hplip_3.10.6 from hplipopensource --> working
-------
$ lsusb -v -d 03f0:0011
Bus 001 Device 006: ID 03f0:0011 Hewlett-Packard OfficeJet G55
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 8
idVendor 0x03f0 Hewlett-Packard
idProduct 0x0011 OfficeJet G55
bcdDevice 1.00
iManufacturer 1 Hewlett-Packa
iProduct 2 OfficeJet G55
iSerial 3 SGF0AEGF7CVL
bNumConfigura
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 39
bNumInterfaces 1
bConfigurat
iConfiguration 0
bmAttributes 0x00
(Missing must-be-set bit!)
(Bus Powered)
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescript
bInterfac
bAlternat
bNumEndpoints 3
bInterfac
bInterfac
bInterfac
iInterface 0
Endpoint Descriptor:
bLength 7
Transfer Type Bulk
Synch Type None
Usage Type Data
bInterval 0
Endpoint Descriptor:
bLength 7
Transfer Type Bulk
Synch Type None
Usage Type Data
bInterval 0
Endpoint Descriptor:
bLength 7
Transfer Type Interrupt
Synch Type None
Usage Type Data
bInterval 255
Device Status: 0x0001
Self Powered
Sincerely
Hello ender,
Can you try below steps.
=> Run "hp-doctor" command in the terminal
=> Reconfigure print queue using below commands. config- printer (remove all print queues)
=> system-
=> su -c "hp-plugin"
or
=> sudo hp-plugin (This will download right plugin)
=> hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.
If problem does not get solved then please run following command to capture the logs and send the logs.
$su -c "hp-logcapture"
**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option