hp officejet 8600 device communication error code 5012

[Daniela]

Hi,first of all sorry for my language, I'm from Chile so My english is loussy,

Thanks

I use Ubuntu 13.04 64bts., and i bought a Hp OfficeJet Pro 8600, and the wireless installs properly...but when I try to print, it says "Filter Failure", and when I open the HpManager, says "Device Communication error (code 5012)"

*The HP by itself works fine. It also say and print the test page from wireless configuration...

I'd ran hp-doctor, and it didn't works...keeps saying that the print is OFF or FAILED TO COMMUNICATE.

I'd ran hp-check, and this is:

HP Linux Imaging and Printing System (ver. 3.13.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.8.0-26-generic #38-Ubuntu SMP Mon Jun 17 21:43:33 UTC 2013 GNU/Linux
 Host: danidani-550P5C-550P7C
 Proc: 3.8.0-26-generic #38-Ubuntu SMP Mon Jun 17 21:43:33 UTC 2013 GNU/Linux
 Distribution: ubuntu 13.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 13.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.13.6

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
latest_available_version = 3.13.6
notify_upgrade = true
last_upgraded_time = 1373675711.41986
pending_upgrade_time = 1372981502

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hpfax:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 12/07/13 20:40:47
version = 3.13.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs Ghostscript REQUIRED 7.05 9.07 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 dbus DBus REQUIRED - 1.6.8 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
 cups CUPS REQUIRED 1.1 1.6.2 OK 'CUPS Scheduler is running'

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.6 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.4 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10 OK -
 cups-devel CUPS-SDK REQUIRED - 1.6.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.6.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.6 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.6 OK -
 hpmudext IO-Extension REQUIRED - 3.13.6 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_Pro_8600
------------------
Type: Printer
Device URI: hp:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC
PPD: /etc/cups/ppd/Officejet_Pro_8600.ppd
PPD Description: HP Officejet Pro 8600, hpcups 3.13.3
Printer status: la impresora Officejet_Pro_8600 está inactiva. activada desde vie 12 jul 2013 20:23:36 CLT
error: Unable to communicate with device (code=12): hp:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC
error: Device not found
error: Communication status: Failed

Officejet_Pro_8600_fax
----------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC
PPD: /etc/cups/ppd/Officejet_Pro_8600_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: la impresora Officejet_Pro_8600_fax está inactiva. activada desde vie 12 jul 2013 20:23:36 CLT
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK mono adm lp cdrom sudo dip plugdev lpadmin sambashare

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 0

Done.

I'd also INSTALL TRHOUGH HPLIP, and it shows an error too:

HP Linux Imaging and Printing System (ver. 3.13.6)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching on USB bus...
Searching on USB bus...
GET /IoMgmt/Adapters HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

error: Unicode Error
GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=OFELIA HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

GET /IoMgmt/IoConfig.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0

[Sanjay Kumar (sanjay-kumar14)]

Hello Daniela,

From the logs I see that both print and Fax queues are created for USB connection (hp:/usb/Officejet_Pro_8600?serial=CN31TBWJ1P05KC). Are you trying to print to the device using wifi??

For printing over Wifi you need to create a new print queue. You can setup that using following command.

$hp-setup (then select correct connection type)

Hope this helps.

[David Ring (n1ea)]

I wasn't in the lp group, I added myself. Still doesn't work.

But now if I change the detection to mDNS/Bonjour - the printer will be detected.

So I can now add my printer, not automatically but with the settings in Advanced.

I used to do it automatically.