HP communication error 5012

Bug #1191579 reported by Lars Pensjö on 2013-06-16
This bug affects 4 people
Affects Status Importance Assigned to Milestone

Bug Description

I can find my network printer, but I can't access it. See attached file for "hp-check -t". The first sign of problem in the report is:

hp-check[9368]: info: :---------------------------------
hp-check[9368]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[9368]: info: :---------------------------------
hp-check[9368]: info: :
hp-check[9368]: info: :
hp-check[9368]: info: :Photosmart_B110
hp-check[9368]: info: :---------------
hp-check[9368]: info: :Type: Printer
hp-check[9368]: info: :Device URI: hp:/net/Photosmart_B110_series?zc=HP7ED046
hp-check[9368]: info: :PPD: /etc/cups/ppd/Photosmart_B110.ppd
hp-check[9368]: info: :PPD Description: HP Photosmart b110 Series, hpcups 3.13.3
hp-check[9368]: info: :Printer status: printer Photosmart_B110 is idle. enabled since tor 16 maj 2013 07:03:33
error: Unable to communicate with device (code=12): hp:/net/Photosmart_B110_series?zc=HP7ED046
error: unable to open channel
error: Communication status: Failed

When I open the "HP Device manager", and click on the Status tab for the printer, there is a line that says:
"Device communication error", Code 2012, Please correct the problem and try again.

I have triple boot on my computer. Linux Mint 15 and Ubuntu 13.04 fails with the same problem. However, Windows 8 works fine.

Running 'hp-doctor' says:
error: 'Photosmart_B110' Printer is either Powered-OFF or Failed to communicate.
The printer is powered on, I can print on it from another mobile PC with Windows 8, so it looks like the communication is the problem.

Lars Pensjö (lars-pensjo) wrote :
Lars Pensjö (lars-pensjo) wrote :

This is the snapshot of the "HP Device manager".

Sanjay Kumar (sanjay-kumar14) wrote :


Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow below steps.

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
       => hp-setup -g <IP Address of the printer> (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
            e.g $hp-setup -g
=>Try printing now.

If problem does not get solved then please send the output of hp-setup -g <IP Address> command.

Lars Pensjö (lars-pensjo) wrote :

I can get it working if I do "sudo gedit /etc/cups/printers.conf" and then change the URI from "sz=HP7ED046" into "ip=", and then "sudo /etc/init.d/cups restart"

So the bug is in setting up the printer.

Noel J. Bergman (noeljb) wrote :

I have the same problem with Ubuntu now, including Lucid (using *current* hplips) and Linux Mint 15 (stock hplips). One of my printers works fine, the other fails in exactly the manner described in this bug report.

I have spent days trying to figure out why I could only print with a USB cable to my HP 3520 printer. I deleted the printer after set up, entered the command hp-setup -i <ip address>, and it did the trick for me. Tanks for the tip!

http://goo.gl/HBR5JL | http://goo.gl/maoapk

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