hplip 64 bit Officejet 8600 cannot print

Bug #1186862 reported by David Ring
This bug affects 1 person
Affects Status Importance Assigned to Milestone

Bug Description

I cannot print. My Officejet 8600 installs over network OK, but cannot print. I get "communication error" messages from printer, but the strange thing is that I can set up the printer, delete it, set it up again.

The Output of hp-check can be found here: http://pastebin.com/gGvdUQ7H

When printing from CUPS page I get this when I first print a test page then I use Ctrl-P to print the browser page of the CUPS Administration page.

▲ ID ▲ Name User Size Pages State Control
Officejet_Pro_8600-5 Unknown Withheld 222k Unknown pending since
Fri 31 May 2013 11:42:50 PM EDT
Officejet_Pro_8600-4 Test Page anonymous 1k 1 pending since
Fri 31 May 2013 11:42:21 PM EDT
"Filter failed"

I have tried all I can think of to fix this.


Revision history for this message
Amarnath Chitumalla (amarnath-chitumalla) wrote :

Hi David,

Provide us log file by running "hp-logcapture" command in the terminal

$ su -c 'hp-logcapture'

--> this will generate hplip_troubleshoot_logs.tar.gz file same folder, send us the same to analyse further.

Thanks & Regards,

Revision history for this message
David Ring (n1ea) wrote :

That did not work for me!

[root@xxxx]# hp-logcapture
error: service command not found.. Please restart cups manually..
Archiving system logs (i.e. syslog, message, error_log). Press (y=yes*, n=no, q=quit):y
Existing /var/log/cups/error_log log file copied to /var/log/cups/error_log.2.gz

Please perform the tasks (Print, scan, fax) for which you need to collect the logs.
Are you done with taks?. Press (y=yes*, q=quit):y
error: service command not found.. Please restart cups manually..
Traceback (most recent call last):
  File "/usr/bin/hp-logcapture", line 313, in <module>
  File "/usr/bin/hp-logcapture", line 113, in restore_loglevels
    return result
UnboundLocalError: local variable 'result' referenced before assignment

Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote :


hp-log capture issue is fixed in HPLIP-3.13.6 So please download and install the latest HPLIP release from:
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin"
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

Run following command to capture the logs and send the logs.

$su -c "hp-logcapture"

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