(hp) did not claim interface 1 before use

[Steve Wilson]

I'm reporting this as a new, separate error, as any previous reference to a similar, but not identical error seems to be at least 18 months old.

I have a HP Officejet 6313 via usb to openSuSE 12.2 PC, although the problem I am reporting was also present on version 12.1

This printer, plus a HP Laserjet M1005MFP were installed using hplip 'hp-setup', and 'hp-check' indicates all Dependencies are installed. The M1005MFP prints without any issues.

The Officejet 6313 sometimes prints without any issues, but often it stops printing, halfway through a single A4 document. And sometimes, but not always, I can complete the printing by simply opening the HPLIP Status Service GUI interface (ver 3.13.3). However, the error is sometimes more serious and writes to the var/log/warn and var/log/messages files, over and over again:-

Mar 22 11:13:14 steve kernel: [592666.665419] usb 1-5: usbfs: process 20111 (hp) did not claim interface 1 before use
Mar 22 11:13:14 steve kernel: [592666.665495] usb 1-5: usbfs: process 20112 (hp) did not claim interface 1 before use
Mar 22 11:13:14 steve kernel: [592666.665554] usb 1-5: usbfs: process 20113 (hp) did not claim interface 1 before use
Mar 22 11:13:14 steve kernel: [592666.665603] usb 1-5: usbfs: process 20114 (hp) did not claim interface 1 before use
Mar 22 11:13:14 steve kernel: [592666.665650] usb 1-5: usbfs: process 20115 (hp) did not claim interface 1 before use

Mar 22 11:18:38 steve hp[27689]: io/hpmud/musb.c 982: invalid bulk out endpoint
Mar 22 11:18:38 steve hp[8142]: io/hpmud/musb.c 982: invalid bulk out endpoint
Mar 22 11:18:38 steve hp[8142]: io/hpmud/musb.c 982: invalid bulk out endpoint
Mar 22 11:18:38 steve hp[27689]: io/hpmud/musb.c 982: invalid bulk out endpoint
Mar 22 11:18:38 steve hp[8142]: io/hpmud/musb.c 982: invalid bulk out endpoint
Mar 22 11:18:38 steve hp[8142]: last message repeated 21 times

This occurs until the entire hard drive is full!

I have tried both hpijs and hpcups 3.13.3 but problem persists, regardless of which driver I use.

The only other observation I note is that running 'hp-check' indicates one error, although this clearly doesn't affect the M1005MFP's ability to print:-

error: lp groups need to be added for steve user

I cannot add this locally on the PC, as all users (including myself) are LDAP clients, however, I have added myself to the lp group on the LDAP Server, but to no avail.

Incidentally, I have other HP Laserjet printers on openSuSE 12.2 LDAP Client PC's and none exhibit this error, only the Officejet 6313.

[zebul666 (zebul666)]

I confirm this bug with a HP Photosmart C1380 and hplip 3.13.4 on archlinux x86_64.
The printing suddently stops and hp process use almost 100% of cpu to fill the log with this error
"io/hpmud/musb.c 982: invalid bulk out endpoint"

I have managed to kill that process otherwise it would have filled the log and my harddrive.

[zebul666 (zebul666)]

In fact, it only happens when I print a roadbook from viamichelin.fr website. Otherwise, I have not encoutered the bug.

[Steve Wilson (steve-wilson)]

I've found a temporary solution to avoid filling the hard drive, until they find a proper solution to this bug......

Open the GUI HPLIP Status Service window before printing. If/when the printer stops halfway though a print job, close the GUI HPLIP Status Service and re-open it. The printer then completes the printing and the log file doesn't grow rapidly in size!

[Steve Wilson (steve-wilson)]

Also now using 'hplip 3.13.4'.

[Jerome (jerome-jolimont)]

I just installed a HP Photosmart 2570 on a Debian Jessie (hplip v3.14.6) using the USB cable and I ran into a similar issue:

syslog/messages/kern.log all filled with

    usb 1-5: usbfs: process 12703 (hp) did not claim interface 1 before us

until the partition was full (which made the system unusable to a user with no command line skills).

I realize I don't bring much more info, except for the fact that this seems to affect more recent releases.

Can it be hardware related (defective printer)?

Is there anything I should check if it ever occurs again?

[Jerome (jerome-jolimont)]

I can also reproduce with version 3.16.5+repack1-1~bpo8+1 from Debian Jessie backports.

What "HPLIP Status Service window" are you referring to?

Is it hp-toolbox from hplip-gui?

[Steve Wilson (steve-wilson)]

Sorry, it's so long ago. I never managed to find a solution to the problem.
Besides, I found the printer would often report empty carts if I hadn't used
the printer for a couple of weeks, so I no longer use HP inkjet printers.

My Samsung and HP laser printers are much cheaper to run and I don't
experience the bug issue with any of these printers.

Sorry I cannot be of more help.

> I can also reproduce with version 3.16.5+repack1-1~bpo8+1 from Debian
> Jessie backports.
>
> What "HPLIP Status Service window" are you referring to?
>
> Is it hp-toolbox from hplip-gui?

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[Jerome (jerome-jolimont)]

As a sorry workaround, I created a script to restart cups:

    #!/bin/sh
    systemctl restart cups

I also added

    user ALL=NOPASSWD: /path/to/my/script

to /etc/sudoers

And I added a launcher to the panel to allow the user to relaunch cups whenever this happens again.

I hope this will unlock the printer and prevent hplip filling up the system partition with logs.