Officejet 6500 and the print test page

[Rene Mages (ramix)]

Under HPLIP Software version 3.12.6 our HP Officejet 6500 is recognized by Ubuntu 12.10 (64 bits) but will not print.
The output of the print test page is the following : "HP Device proprietary plug-in is missing"
We have proceeded at several tests with two different machines under Ubuntu 12.10.
Thanks for your help.

[Sarbeswar Meher (sarbeswar-meher)]

Can you please install the latest hplip-3.13.2 from www.hplip.net .

Run 'hp-setup' and it will ask for a plugin file to install if it is missing. After the setup, you can use printing.

Do let us know your results.

[Mathieu MD (mathieu.md)]

I have the exact same problem.

I removed the deb packages (apt-get remove hplip hplip-data hplip-gui) and then manually installed HPLIP (sh hplip-3.13.3.run, got from http://hplipopensource.com/hplip-web/install/manual/index.html) as documented at http://hplipopensource.com/hplip-web/install/install/index.html

Although the popup "HP Device proprietary plug-in is missing" is no more shown, the print job is still not successful: all is printed is "**** Unable to open the initial device, quitting." on a white page.

I then launched hp-plugin as root (sudo hp-plugin), which successfully installed the "plugin" (from fallback location: [http://hplipopensource.com/hplip-web/plugin/hplip-3.13.3-plugin.run])... but the printout is still as broken as before.

I cannot print anything on this.

PS: note that it did worked on Ubuntu 12.10 for me before. The problem is that I cannot tell what package has been updated between working and broken states.

[Mathieu MD (mathieu.md)]

It now works. I did nothing for this, but I noticed there were three printers "Officejet_6500_E710n-z" "-1" and "-2" and I guess I was still printing on the first one. The two others, installed through the hplip doc, are working well.