Ghostscript is called with wrong device model for HP OfficeJet 6500 E710n-z
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Invalid
|
Undecided
|
Unassigned |
Bug Description
Recently, my HP Officejet 6500 e710n-z printer stopped working. I am using the following driver.
Driver: HP Officejet 6500 e710n-z hpijs, 3.12.11 (color, 2-sided printing)
Connection: hp:/net/
The printer is accessible, since it printed a one-liner saying
**** Unable to open the initial device.
Checking /var/log/
D [05/Jan/
D [05/Jan/
The device model passed to ghostscript is a laser jet. However, as stated above, I am using an OfficeJet and have carefully selected the right PPD file while adding the printer via CUPS web interface. It is my only printer managed by CUPS and accessible in my network. Consulting the diagrams http://
D [05/Jan/
D [05/Jan/
My hp-check runs without errors (except for optional dependencies). I have an up-to-date system with very recent versions of CUPS and HPLIP.
cups 1.6.1
hplip 3.12.11
ghostscript 9.06
Hi, hplipopensource .com/hplip- web/install/ install/ index.html (automatic installer) or hplipopensource .com/hplip- web/install/ manual/ index.html (manual installation, if automatic installer does not work) config- printer (remove all print queues)
Thanks for reporting the issue in HPLIP. HPIJS ppds are no more tested by HP. Please use hpcups ppds. Procedure is mentioned below..
=> Download and install the latest HPLIP release from
http://
http://
=> run "hp-check --fix" command in the terminal if manual installation is done
=> Reconfigure print queue with the commands in the terminal mentioned below.
=> system-
=> su -c "hp-plugin"
or
=> sudo hp-plugin (This will download right plugin)
=> hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.
If problem does not get solved then please run following command to capture the logs and send the logs.
$su -c "hp-logcapture"
=>Document used for printing.
=>Scaned copy of printed document.