m1136 mfp works in 10.04 but not in 12.04

[k singh]

The multi function printer (scanner and copier ) works flawlessly in ubuntu 10.04 but not in 12.04. Why?

output from hp-check
hp-check[2578]: info: :
Initializing. Please wait...
Ubuntu

12.04

scheduler is running

1.5.3

Linux Vostro1015 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 i686 i686 i386 GNU/Linux

hp-check[2578]: info: :
hp-check[2578]: info: :---------------
hp-check[2578]: info: :| SYSTEM INFO |
hp-check[2578]: info: :---------------
hp-check[2578]: info: :
3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux

Vostro1015

3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux

hp-check[2578]: info: : Kernel: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux
 Host: Vostro1015
 Proc: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux
 Distribution: ubuntu 12.04
hp-check[2578]: info: :
hp-check[2578]: info: :-----------------------
hp-check[2578]: info: :| HPLIP CONFIGURATION |
hp-check[2578]: info: :-----------------------
hp-check[2578]: info: :
hp-check[2578]: info: :HPLIP-Version: HPLIP 3.12.11
hp-check[2578]: info: :HPLIP-Home: /usr/share/hplip
hp-check[2578]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version
hp-check[2578]: info: :
hp-check[2578]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[2578]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[2578]: info: :
hp-check[2578]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[2578]: info: :[plugin]
installed = 1
eula = 1
version = 3.12.11

hp-check[2578]: info: :
hp-check[2578]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[2578]: info: :[upgrade]
notify_upgrade = false
last_upgraded_time = 1356438289
pending_upgrade_time = 0
latest_available_version = 3.12.11

[installation]
date_time = Wednesday 26 December 2012 23:29:54
version = 3.12.11

[scan_plugins]
bb_marvell.so = Present
bb_soapht.so = Present
bb_soap.so = Present

[fax_plugins]
fax_marvell.so = Present

[print_plugins]
lj.so = Present

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_M1136_MFP?serial=000000000QH4RRWTSI1c"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

hp-check[2578]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[2578]: info: :
hp-check[2578]: info: :--------------------------
hp-check[2578]: info: :| External Dependencies |
hp-check[2578]: info: :--------------------------
hp-check[2578]: info: :
hp-check[2578]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[2578]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[2578]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[2578]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[2578]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK -
hp-check[2578]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
scheduler is running

hp-check[2578]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[2578]: info: :
hp-check[2578]: info: :-------------------------
hp-check[2578]: info: :| General Dependencies |
hp-check[2578]: info: :-------------------------
hp-check[2578]: info: :
hp-check[2578]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[2578]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[2578]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[2578]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[2578]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[2578]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[2578]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[2578]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[2578]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[2578]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[2578]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[2578]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[2578]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[2578]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[2578]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[2578]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[2578]: info: : python-notify Desktop-notifications OPTIONAL - - OK -
hp-check[2578]: info: :
hp-check[2578]: info: :------------------------------
hp-check[2578]: info: :| Compile Time Dependencies |
hp-check[2578]: info: :------------------------------
hp-check[2578]: info: :
hp-check[2578]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[2578]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[2578]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[2578]: info: :
hp-check[2578]: info: :----------------------
hp-check[2578]: info: :| Python Extentions |
hp-check[2578]: info: :----------------------
hp-check[2578]: info: :
hp-check[2578]: info: : cupsext CUPS-Extension REQUIRED - 3.12.11 OK -
hp-check[2578]: info: : pcardext PhotoCard-Extension REQUIRED - 3.12.11 OK -
hp-check[2578]: info: : hpmudext IO-Extension REQUIRED - 3.12.11 OK -
hp-check[2578]: info: :
hp-check[2578]: info: :-----------------------
hp-check[2578]: info: :| Scan Configuration |
hp-check[2578]: info: :-----------------------
hp-check[2578]: info: :
hp-check[2578]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.12.11 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[2578]: info: : scanext Scan-SANE-Extension REQUIRED - 3.12.11 OK -
hp-check[2578]: info: :
hp-check[2578]: info: :------------------------------
hp-check[2578]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[2578]: info: :------------------------------
hp-check[2578]: info: :
hp-check[2578]: info: :No Scanner found.
hp-check[2578]: info: :
hp-check[2578]: info: :--------------------------
hp-check[2578]: info: :| DISCOVERED USB DEVICES |
hp-check[2578]: info: :--------------------------
hp-check[2578]: info: :
hp-check[2578]: info: :No devices found.
hp-check[2578]: info: :
hp-check[2578]: info: :---------------------------------
hp-check[2578]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[2578]: info: :---------------------------------
hp-check[2578]: info: :
hp-check[2578]: info: :
warning: No queues found.
hp-check[2578]: info: :
hp-check[2578]: info: :--------------
hp-check[2578]: info: :| PERMISSION |
hp-check[2578]: info: :--------------
hp-check[2578]: info: :
k adm lp cdrom sudo dip plugdev lpadmin sambashare

hp-check[2578]: info: :groups user-groups Required - - OK k adm lp cdrom sudo dip plugdev lpadmin sambashare

hp-check[2578]: info: :USB HP_LaserJet_Professional_M1136_MFP Required - - OK Node:'/dev/bus/usb/002/004' Perm:' root lp rw- rw- rw- rw- r--'
hp-check[2578]: info: :
hp-check[2578]: info: :-----------
hp-check[2578]: info: :| SUMMARY |
hp-check[2578]: info: :-----------
hp-check[2578]: info: :
hp-check[2578]: info: :[01mMissing Required Dependencies[0m
hp-check[2578]: info: :[01m-----------------------------[0m
hp-check[2578]: info: :None
hp-check[2578]: info: :
hp-check[2578]: info: :[01mMissing Optional Dependencies[0m
hp-check[2578]: info: :[01m-----------------------------[0m
hp-check[2578]: info: :None
hp-check[2578]: info: :
hp-check[2578]: info: :
hp-check[2578]: info: :Total Errors: 0
hp-check[2578]: info: :Total Warnings: 0
hp-check[2578]: info: :
hp-check[2578]: info: :[32;01mNo errors or warnings.[0m
hp-check[2578]: info: :
hp-check[2578]: info: :Done.

[Sarbeswar Meher (sarbeswar-meher)]

From hp-check log, it seems there is no problem. What kind of issue are you getting? Please explain in detail.

[k singh (triveni-2com)]

I do not have access to the laptop on which the 12.04 was installed now.
That laptop has been taken to a different city.

Basically the problem was that after working ok initially, after sometime
the printer was never detected by the hplip program. lsusb command used to
show the usb device of the HP printer but it was not detected by the HP
program. Since the printer was not being detected by the installed hplip
plugin, no printer detected used to be shown.

K Singh

On Tue, Jan 15, 2013 at 2:30 PM, Sarbeswar Meher <<email address hidden>
> wrote:

> >From hp-check log, it seems there is no problem. What kind of issue are
> you getting? Please explain in detail.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1093852
>
> Title:
> m1136 mfp works in 10.04 but not in 12.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> The multi function printer (scanner and copier ) works flawlessly in
> ubuntu 10.04 but not in 12.04. Why?
>
> output from hp-check
> hp-check[2578]: info: :
> Initializing. Please wait...
> Ubuntu
>
> 12.04
>
> scheduler is running
>
> 1.5.3
>
> Linux Vostro1015 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5
> 18:04:39 UTC 2012 i686 i686 i386 GNU/Linux
>
> hp-check[2578]: info: :
> hp-check[2578]: info: :---------------
> hp-check[2578]: info: :| SYSTEM INFO |
> hp-check[2578]: info: :---------------
> hp-check[2578]: info: :
> 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux
>
> Vostro1015
>
> 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012
> GNU/Linux
>
> hp-check[2578]: info: : Kernel: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed
> Dec 5 18:04:39 UTC 2012 GNU/Linux
> Host: Vostro1015
> Proc: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012
> GNU/Linux
> Distribution: ubuntu 12.04
> hp-check[2578]: info: :
> hp-check[2578]: info: :-----------------------
> hp-check[2578]: info: :| HPLIP CONFIGURATION |
> hp-check[2578]: info: :-----------------------
> hp-check[2578]: info: :
> hp-check[2578]: info: :HPLIP-Version: HPLIP 3.12.11
> hp-check[2578]: info: :HPLIP-Home: /usr/share/hplip
> hp-check[2578]: info: :HPLIP-Installation: Auto installation is
> supported for ubuntu distro 12.04 version
> hp-check[2578]: info: :
> hp-check[2578]: info: :[01mCurrent contents of '/etc/hp/hplip.conf'
> file:[0m
> hp-check[2578]: info: :# hplip.conf. Generated from hplip.conf.in by
> configure.
>
> [hplip]
> version=3.12.11
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/HP
> ppdbase=/usr/share/ppd
> doc=/usr/share/doc/hplip-3.12.11
> icon=/usr/share/applications
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv/hp
>
> # Following values are determined at configure time and cannot be
> changed.
> [configure]
> network-build=yes
> libusb01-build=no
> pp-build=no
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> dbus-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> hpijs-instal...

[Sanjay Kumar (sanjay-kumar14)]

Hi,

One reconecting the printer using USB, you need to recreate the print queue. However to do the setup I would suggest to do following things.
=> Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or
http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> run "hp-check --fix" command in the terminal if manual installation is done

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin"
             or
      => sudo hp-plugin (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

[Sanjay Kumar (sanjay-kumar14)]

Typo:
One reconnecting ==> On reconnecting

[k singh (triveni-2com)]

I am sorry for not being able to do the debugging work as the laptop is not
available to me. Once it becomes available, I shall test this again with
the same printer.
Thanks for all the help.
Kussh

On Thu, Jan 17, 2013 at 11:03 AM, Sanjay Kumar
<email address hidden>wrote:

> Typo:
> One reconnecting ==> On reconnecting
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1093852
>
> Title:
> m1136 mfp works in 10.04 but not in 12.04
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> The multi function printer (scanner and copier ) works flawlessly in
> ubuntu 10.04 but not in 12.04. Why?
>
> output from hp-check
> hp-check[2578]: info: :
> Initializing. Please wait...
> Ubuntu
>
> 12.04
>
> scheduler is running
>
> 1.5.3
>
> Linux Vostro1015 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5
> 18:04:39 UTC 2012 i686 i686 i386 GNU/Linux
>
> hp-check[2578]: info: :
> hp-check[2578]: info: :---------------
> hp-check[2578]: info: :| SYSTEM INFO |
> hp-check[2578]: info: :---------------
> hp-check[2578]: info: :
> 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012 GNU/Linux
>
> Vostro1015
>
> 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012
> GNU/Linux
>
> hp-check[2578]: info: : Kernel: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed
> Dec 5 18:04:39 UTC 2012 GNU/Linux
> Host: Vostro1015
> Proc: 3.2.0-35-generic-pae #55-Ubuntu SMP Wed Dec 5 18:04:39 UTC 2012
> GNU/Linux
> Distribution: ubuntu 12.04
> hp-check[2578]: info: :
> hp-check[2578]: info: :-----------------------
> hp-check[2578]: info: :| HPLIP CONFIGURATION |
> hp-check[2578]: info: :-----------------------
> hp-check[2578]: info: :
> hp-check[2578]: info: :HPLIP-Version: HPLIP 3.12.11
> hp-check[2578]: info: :HPLIP-Home: /usr/share/hplip
> hp-check[2578]: info: :HPLIP-Installation: Auto installation is
> supported for ubuntu distro 12.04 version
> hp-check[2578]: info: :
> hp-check[2578]: info: :[01mCurrent contents of '/etc/hp/hplip.conf'
> file:[0m
> hp-check[2578]: info: :# hplip.conf. Generated from hplip.conf.in by
> configure.
>
> [hplip]
> version=3.12.11
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/HP
> ppdbase=/usr/share/ppd
> doc=/usr/share/doc/hplip-3.12.11
> icon=/usr/share/applications
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv/hp
>
> # Following values are determined at configure time and cannot be
> changed.
> [configure]
> network-build=yes
> libusb01-build=no
> pp-build=no
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> dbus-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> hpijs-install=no
> foomatic-drv-install=no
> foomatic-ppd-install=no
> foomatic-rip-hplip-install=no
> hpcups-install=yes
> cups-drv-install=yes
> cups-ppd-install=no
> internal-tag=3.12.11
> restricted-build=no
> ui-toolkit=qt4
> qt3=no
> qt4=yes
> policy-kit=no
> hpijs-only-build=no
> lite-build=no
> udev-acl-rules=yes
> u...