hplip: not able to add printer using hp-setup (reports that "plug-in failed to install")

[Ruchir]

I'm trying to add a network printer and always get below error after plugin
installation is finished. So I'm not able to use hp printers on opensuse 12.2.

The printer you are trying to setup requires a binary driver plug-in and it
failed to install.
Please check your internet connection and try again.
Visit http://hplipopensource.com for more infomation.

Reproducible: Always

Steps to Reproduce:
1. Run hp-setup and try to add network printer.
Actual Results:
The printer you are trying to setup requires a binary driver plug-in and it
failed to install.
Please check your internet connection and try again.
Visit http://hplipopensource.com for more infomation.

Expected Results:
Printer should be added

Downstream bug report: https://bugzilla.novell.com/show_bug.cgi?id=791089

[goutam kodu (goutam-hplip)]

Hi Ruchir,

Can you please run command : su -c " hp-plugin -i -g " in terminal and run it till you see the error message. And post us the complete terminal output here for analysis.

Thanks,
Goutam

[goutam kodu (goutam-hplip)]

Hi Ruchir,

I checked the attached debug output of hp-plugin command and i did not find any error message related to plugin installation failure.

Can you please confirm on this issue because we are not able to reproduce the same in our lab.

Can you re-try adding your printer using command : hp-setup

Thanks,
Goutam

[Ruchir (ruchir-brahmbhatt)]

Yes I also saw that. Plugin installation goes fine but after that I get below error in hp-setup while trying to setup printer. BTW printer if HP MFP 1522

The printer you are trying to setup requires a binary driver plug-in and it
failed to install.
Please check your internet connection and try again.
Visit http://hplipopensource.com for more infomation.

[Amarnath Chitumalla (amarnath-chitumalla)]

Hi Ruchir,

Can you please check whether "/var/lib/hp" directory exists or not?

--> if not exists, please create "/var/lib/hp" from root user and re-install plugin.
$ su -c "mkdir /var/lib/hp"
$ su -c "hp-plugin"

--> if exists, Please post "/var/lib/hp/hplip.state" file content here o understand further.

Thanks & Regards,
Amarnath

[Ruchir (ruchir-brahmbhatt)]

Dir exists, below is content of state file.

linux-538t:~ # cat /var/lib/hp/hplip.state
[plugin]
installed = 1
eula = 1
version = 3.12.10a

[Ruchir (ruchir-brahmbhatt)]

Below are permissions in case needed.

linux-538t:~ # ll /var/lib/hp/
total 4
-rw-r--r-- 1 root root 52 Nov 28 14:07 hplip.state

[Amarnath Chitumalla (amarnath-chitumalla)]

Hi Ruchir,

From logs looks like everything is fine.. Can you please provide "hp-setup -g" log to analyse further..
Whether "hplip" folder exists in "/usr/local/share" and "/usr/share" both folders?

if exists in both places, remove the "/usr/local/share"

Thanks & Regards,
Amarnath