Hi Goutam, I tried to install hplip-3.12.4 by running command "sh hplip-3.12.4.run" but it don't work. So I install it manually See the logs below Bests Regards, . Philippe . ################################################################# 1/. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4 $ md5sum hplip-3.12.4.run a3a5415a44e2f13dd02b94545858bcbd hplip-3.12.4.run 2/. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4 $ sh hplip-3.12.4.run Verifying archive integrity... All good. Uncompressing HPLIP 3.12.4 Self Extracting Archive................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. HP Linux Imaging and Printing System (ver. 3.12.4) HPLIP Installer ver. 5.1 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Installer log saved in: hplip-install_Thu-26-Jul-2012_20:31:02.log hplip-install[2131]: info: : hplip-install[2131]: info: :HP Linux Imaging and Printing System (ver. 3.12.4) hplip-install[2131]: info: :HPLIP Installer ver. 5.1 hplip-install[2131]: info: : hplip-install[2131]: info: :Copyright (c) 2001-14 Hewlett-Packard Development Company, LP hplip-install[2131]: info: :This software comes with ABSOLUTELY NO WARRANTY. hplip-install[2131]: info: :This is free software, and you are welcome to distribute it hplip-install[2131]: info: :under certain conditions. See COPYING file for more details. hplip-install[2131]: info: : hplip-install[2131]: info: :Installer log saved in: hplip-install_Thu-26-Jul-2012_20:31:02.log hplip-install[2131]: info: : hplip-install[2131]: info: : note: Defaults for each question are maked with a '*'. Press to accept the default. LinuxMint 12 scheduler is running 1.5.0 Linux laura 3.0.0-23-generic #39-Ubuntu SMP Thu Jul 19 19:18:53 UTC 2012 i686 i686 i386 GNU/Linux error: Auto installation is not supported for 'linuxmint' distro so all dependencies may not be installed. Please install manually as mentioned in 'http://hplipopensource.com/hplip-web/install/manual/index.html' web-site hplip-install[2131]: info: :Installation exit Press 'y' If you still want to continue auto installation. Press 'n' to quit auto instalation(y=yes, n=no*): Installation exit ### # So i make Manual install 3/. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4/hplip-3.12.4 $ ./configure --with-hpppddir=/usr/share/ppd/HP --prefix=/usr --enable-udev-acl-rules --enable-qt4 --enable-doc-build --disable-cups-ppd-install --disable-foomatic-drv-install --disable-foomatic-ppd-install --disable-hpijs-install --disable-policykit --enable-cups-drv-install --enable-hpcups-install --enable-network-build --enable-dbus-build --enable-scan-build --enable-fax-build #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4/hplip-3.12.4 $ make #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4/hplip-3.12.4 $ sudo make install 4/. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4/hplip-3.12.4 $ lsusb -d 03f0:1502 -v Bus 008 Device 002: ID 03f0:1502 Hewlett-Packard PhotoSmart 420 series Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 2.00 bDeviceClass 0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 8 idVendor 0x03f0 Hewlett-Packard idProduct 0x1502 PhotoSmart 420 series bcdDevice 1.00 iManufacturer 1 HP iProduct 2 Photosmart 420 series iSerial 3 CN56J171CD048M bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 129 bNumInterfaces 3 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xc0 Self Powered MaxPower 2mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 6 Imaging bInterfaceSubClass 1 Still Image Capture bInterfaceProtocol 1 Picture Transfer Protocol (PIMA 15470) iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x01 EP 1 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x82 EP 2 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 10 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 7 Printer bInterfaceSubClass 1 Printer bInterfaceProtocol 2 Bidirectional iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x84 EP 4 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 10 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 2 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 255 Vendor Specific Class bInterfaceSubClass 255 Vendor Specific Subclass bInterfaceProtocol 255 Vendor Specific Protocol iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x05 EP 5 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x85 EP 5 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x86 EP 6 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 10 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 2 bAlternateSetting 1 bNumEndpoints 3 bInterfaceClass 255 Vendor Specific Class bInterfaceSubClass 212 bInterfaceProtocol 0 iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x05 EP 5 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x85 EP 5 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x86 EP 6 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 10 Device Status: 0x0001 Self Powered 5/. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4 $ hp-setup HP Linux Imaging and Printing System (ver. 3.12.4) Printer/Fax Setup Utility ver. 9.0 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Searching... (bus=usb, search=(None), desc=0) Done. #bautista@laura ~/HP-Photosmart420-linuxmint12/HPLIP-3.12.4 $ hp-toolbox HP Linux Imaging and Printing System (ver. 3.12.4) HP Device Manager ver. 15.0 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. HP Linux Imaging and Printing System (ver. 3.12.4) System Tray Status Service ver. 2.0 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. /usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK set_interactive(1) "sni-qt/2044" WARN 20:59:14.040 void StatusNotifierItemFactory::connectToSnw() Invalid interface to SNW_SERVICE error: Unable to communicate with device (code=12): hp:/usb/Photosmart_420_series?serial=CN56J171CD048M error: Device not found