HPLIP

Device communication error (5012) while network printing

Bug #1024759 reported by Eugene
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

I have a new instance of Ubunta and installed hplip to reach my network-attached Laser Jet pro cm1415fn. Setup seemed to find the device, it added both the (Fax) and (Printer) to the device list. From local PC printing and scanig is ok. But while printing from network I get the pop-up saying "Device communication error (5012)".

1) I'm runnging Ubuntu 10.04 LTS on network pc (192.168.20.107) and Ubuntu 11.04 on server(192.168.20.1), where printer installed.

2) Network pc - HP Probook 4510s

3) /var/log/cups/error_log
__________________________________
I [14/Jul/2012:20:37:13 +0300] Saving job cache file "/var/cache/cups/job.cache"...
I [14/Jul/2012:20:37:13 +0300] Saving subscriptions.conf...
D [14/Jul/2012:20:37:13 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:37:45 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:37:45 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:37:45 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:37:45 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:37:45 +0300] Report: clients=1
D [14/Jul/2012:20:37:45 +0300] Report: jobs=20
D [14/Jul/2012:20:37:45 +0300] Report: jobs-active=1
D [14/Jul/2012:20:37:45 +0300] Report: printers=2
D [14/Jul/2012:20:37:45 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:37:45 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:37:45 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:37:45 +0300] Report: stringpool-total-bytes=102952
D [14/Jul/2012:20:38:14 +0300] cupsdAcceptClient: 16 from 192.168.20.107:631 (IPv4)
D [14/Jul/2012:20:38:14 +0300] cupsdReadClient: 16 GET /printers/HP_LaserJet_CM1415fn.ppd HTTP/1.1
D [14/Jul/2012:20:38:14 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:38:14 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:38:14 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:38:14 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:38:14 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:38:32 +0300] cupsdAcceptClient: 16 from 192.168.20.107:631 (IPv4)
D [14/Jul/2012:20:38:32 +0300] cupsdReadClient: 16 GET /printers/HP_LaserJet_CM1415fn.ppd HTTP/1.1
D [14/Jul/2012:20:38:32 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:38:32 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:38:32 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:38:32 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:38:32 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:38:37 +0300] cupsdAcceptClient: 16 from localhost (Domain)
D [14/Jul/2012:20:38:37 +0300] cupsdReadClient: 16 POST / HTTP/1.1
D [14/Jul/2012:20:38:37 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:38:37 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:38:37 +0300] cupsdReadClient: 16 1.1 CUPS-Get-Printers 1
D [14/Jul/2012:20:38:37 +0300] CUPS-Get-Printers
D [14/Jul/2012:20:38:37 +0300] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
D [14/Jul/2012:20:38:37 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:38:37 +0300] cupsdReadClient: 16 POST / HTTP/1.1
D [14/Jul/2012:20:38:37 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:38:37 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:38:37 +0300] cupsdReadClient: 16 1.1 CUPS-Get-Classes 1
D [14/Jul/2012:20:38:37 +0300] CUPS-Get-Classes
D [14/Jul/2012:20:38:37 +0300] Returning IPP successful-ok for CUPS-Get-Classes (no URI) from localhost
D [14/Jul/2012:20:38:37 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:38:37 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:38:37 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:38:47 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:38:47 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:38:47 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:38:47 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:38:47 +0300] Report: clients=1
D [14/Jul/2012:20:38:47 +0300] Report: jobs=20
D [14/Jul/2012:20:38:47 +0300] Report: jobs-active=1
D [14/Jul/2012:20:38:47 +0300] Report: printers=2
D [14/Jul/2012:20:38:47 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:38:47 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:38:47 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:38:47 +0300] Report: stringpool-total-bytes=102952
D [14/Jul/2012:20:38:59 +0300] cupsdAcceptClient: 16 from 192.168.20.107:631 (IPv4)
D [14/Jul/2012:20:38:59 +0300] cupsdReadClient: 16 GET /printers/HP_LaserJet_CM1415fn.ppd HTTP/1.1
D [14/Jul/2012:20:38:59 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:38:59 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:38:59 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:38:59 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:38:59 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:39:01 +0300] cupsdAcceptClient: 16 from 192.168.20.107:631 (IPv4)
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 POST /printers/HP_LaserJet_CM1415fn HTTP/1.1
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 1.1 Get-Printer-Attributes 1
D [14/Jul/2012:20:39:05 +0300] Get-Printer-Attributes ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn
D [14/Jul/2012:20:39:05 +0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn) from 192.168.20.107
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 POST /printers/HP_LaserJet_CM1415fn HTTP/1.1
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 1.1 Print-Job 1
D [14/Jul/2012:20:39:05 +0300] Print-Job ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn
D [14/Jul/2012:20:39:05 +0300] Print-Job client-error-attributes-or-values-not-supported: Bad copies value 0.
E [14/Jul/2012:20:39:05 +0300] Returning IPP client-error-attributes-or-values-not-supported for Print-Job (ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn) from 192.168.20.107
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 POST /printers/HP_LaserJet_CM1415fn HTTP/1.1
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 1.1 Get-Printer-Attributes 1
D [14/Jul/2012:20:39:05 +0300] Get-Printer-Attributes ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn
D [14/Jul/2012:20:39:05 +0300] Returning IPP successful-ok for Get-Printer-Attributes (ipp://192.168.20.1:631/printers/HP_LaserJet_CM1415fn) from 192.168.20.107
D [14/Jul/2012:20:39:05 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:39:05 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:39:05 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:39:06 +0300] cupsdAcceptClient: 16 from localhost (Domain)
D [14/Jul/2012:20:39:06 +0300] cupsdReadClient: 16 POST / HTTP/1.1
D [14/Jul/2012:20:39:06 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:39:06 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:39:06 +0300] cupsdReadClient: 16 1.1 CUPS-Get-Printers 1
D [14/Jul/2012:20:39:06 +0300] CUPS-Get-Printers
D [14/Jul/2012:20:39:06 +0300] Returning IPP successful-ok for CUPS-Get-Printers (no URI) from localhost
D [14/Jul/2012:20:39:06 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:39:06 +0300] cupsdReadClient: 16 POST / HTTP/1.1
D [14/Jul/2012:20:39:06 +0300] cupsdSetBusyState: Active clients and printing jobs
D [14/Jul/2012:20:39:06 +0300] cupsdAuthorize: No authentication data provided.
D [14/Jul/2012:20:39:06 +0300] cupsdReadClient: 16 1.1 CUPS-Get-Classes 1
D [14/Jul/2012:20:39:06 +0300] CUPS-Get-Classes
D [14/Jul/2012:20:39:06 +0300] Returning IPP successful-ok for CUPS-Get-Classes (no URI) from localhost
D [14/Jul/2012:20:39:06 +0300] cupsdSetBusyState: Printing jobs
D [14/Jul/2012:20:39:06 +0300] cupsdReadClient: 16 WAITING Closing on EOF
D [14/Jul/2012:20:39:06 +0300] cupsdCloseClient: 16
D [14/Jul/2012:20:39:49 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:39:49 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:39:49 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:39:49 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:39:49 +0300] Report: clients=1
D [14/Jul/2012:20:39:49 +0300] Report: jobs=20
D [14/Jul/2012:20:39:49 +0300] Report: jobs-active=1
D [14/Jul/2012:20:39:49 +0300] Report: printers=2
D [14/Jul/2012:20:39:49 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:39:49 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:39:49 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:39:49 +0300] Report: stringpool-total-bytes=102952
D [14/Jul/2012:20:40:51 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:40:51 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:40:51 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:40:51 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:40:51 +0300] Report: clients=1
D [14/Jul/2012:20:40:51 +0300] Report: jobs=20
D [14/Jul/2012:20:40:51 +0300] Report: jobs-active=1
D [14/Jul/2012:20:40:51 +0300] Report: printers=2
D [14/Jul/2012:20:40:51 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:40:51 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:40:51 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:40:51 +0300] Report: stringpool-total-bytes=102952
D [14/Jul/2012:20:41:43 +0300] Closing client 15 after 300 seconds of inactivity...
D [14/Jul/2012:20:41:43 +0300] cupsdCloseClient: 15
D [14/Jul/2012:20:41:53 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:41:53 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:41:53 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:41:53 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:41:53 +0300] Report: clients=0
D [14/Jul/2012:20:41:53 +0300] Report: jobs=20
D [14/Jul/2012:20:41:53 +0300] Report: jobs-active=1
D [14/Jul/2012:20:41:53 +0300] Report: printers=2
D [14/Jul/2012:20:41:53 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:41:53 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:41:53 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:41:53 +0300] Report: stringpool-total-bytes=102952
D [14/Jul/2012:20:42:55 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:42:55 +0300] cupsdNetIFUpdate: "eth1" = 192.168.20.1:631
D [14/Jul/2012:20:42:55 +0300] cupsdNetIFUpdate: "eth0" = 192.168.1.2:631
D [14/Jul/2012:20:42:55 +0300] cupsdNetIFUpdate: "lo" = localhost:631
D [14/Jul/2012:20:42:55 +0300] Report: clients=0
D [14/Jul/2012:20:42:55 +0300] Report: jobs=20
D [14/Jul/2012:20:42:55 +0300] Report: jobs-active=1
D [14/Jul/2012:20:42:55 +0300] Report: printers=2
D [14/Jul/2012:20:42:55 +0300] Report: printers-implicit=0
D [14/Jul/2012:20:42:55 +0300] Report: stringpool-string-count=5327
D [14/Jul/2012:20:42:55 +0300] Report: stringpool-alloc-bytes=10608
D [14/Jul/2012:20:42:55 +0300] Report: stringpool-total-bytes=102952

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Hi,

Can you provide us the "hp-check -t" command output.

Thanks,
Goutam

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