Borderless printing doesn't work on the Photosmart B8500 with hpcups

[Jeroen Dekkers]

I can't get borderless printing to work on the Photosmart B8500 with the hpcups drivers. Borderless printing does work with the hpijs drivers, but those drivers have some quality problems. The problem is that the hpijs driver give green lines with some prints, changing to the hpcups driver solves that problem (and hpcups is also the preferred driver if I'm right), but then borderless printing doesn't work. Searching for a solution I encountered this bug https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/405116 and thus upgraded from 10.04 to 12.04, but I still get margins when trying to print something borderless. I did add all the printers again to make sure I was using the newer drivers.

I've attached the debug log of an example job. As you can the PageSize is correctly set to A4.FB, but somehow that doesn't work. I've also attached the output of hp-check.

I am a programmer, so if you can give any hints as to where in the code the problem might be or what I could try changing to see if the problems goes away that would also be very welcome. I've already tried changing a lot of settings and looking quickly at the code, but I'm a bit stuck at the moment.

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html(manual if automatic does not work)
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below

=>Try to print any document and If issue is not resolved then execute following steps

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => sudo su
       => /etc/init.d/cups restart
                  or
          service cups restart

       => rm -rf /tmp/*.out /tmp/*.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print any document and then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          => output of "/usr/bin/gs -v" command
          =>scanned copy of printed document

    d) Please let me know the application used for testing.

[gf (gf-interlinks-deactivatedaccount)]

Hello Jeroen,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]

[Jeroen Dekkers (dekkers)]

I don't longer have access to a photosmart printer so I can't confirm if it is still a problem or not.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Jeroen. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.